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The person who dealt with my case was the rudest ever. It was a genuine claim for a loss of a private paid hearing aid. My hair had just been washed so I could not wear the aid and out it in my handbag along with the other one. When my bag was spilt I assumed I had gathered up my belongings but was missing one hearing aid. Although I was being truthfully honest I felt as if I was being interrogated and my claim was refused.. Why would I try to con them with rhe loss of only ONE hearing aid when I had 2? Totally disappointed and if they do not change their attitude soon they will lose a lot of customers as there is a lot of competion out there......


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