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3 years ago I had a ticket to NYC from Austin. You cancelled the flight and gave me a credit as you could not get me on another flight for days, I was told i had to use the credit within the year. So I booked to go to las Vegas for my 10th wedding anniversary April 2010. Then you changed our flight times which did not work for us as you made the returning flight way to early and we already had things planned. Soooo again you gave us a credit. Soooo July 2011 we book a trip to Nassau Bahamas for a convention. A friend ours wanted to come so I told them whä flights we are on. She states their is no flights at that time and that they leave way much later. Again you have changed our flights and when I called I was on hold for 2+ hours to be told there is nothing you can do from a person who does not know how to speak English let alone understand the English language. When I asked to speak to someone in the USA she got rude and hung up on me. The flight lands at 6pm now and our convention that we have paid for starts at 4 pm. How am I supposed to get my tickets changed if no one will help. I even emailed to be told they do not accept or make calls. This is the worst customer service dept ever.


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