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I had a bad experience with continental. Last summer i had to change my travel plans due to a death in the family. Continental waived the $250 fee when i canceled my ticket. I tried to reuse my credit with Continental/united and they insisted that I pay the fee even though one of their agents confirmed that it shows on their records that the fee was waived last July. The supervisor I spoke with was very rude and the wait to get to a customer service representative was one hour!


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