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After being on hold for 20 minutes to just to get somebody on the phone to help me with the files that I share I get a person or agent that I could not even understand. I understood her name was LaQuandra, and that was about it. She was mumbling and and eating chicken through the whole call. When I asked her why I couldn't open up a folder she put me on HOLD for 10 MINUTES. When she got back on the phone she said that for $130 or something dollars that an agent could come to my house and diagnose the problem. After she mumbled that she started smacking her lips and licking her fingers. Very frickin' unprofessional and no help. It turned out my permission levels were not set correctly and I was able to fix myself. Just horrible service. I won't be shopping a Best Buy ever again, like somebody stated below, only dumbasses shop at Bestbuy.


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