Flag Bally Total Fitness Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

On 1/3/2012, I went to the Bally Total Fitness Gym in Rosemead, CA after returning from my holiday vacation and was notified that Bally (in So CAL) was bought over by LA Fitness. I have been a regular member at this gym for the last four years, since I relocated to CA from New York.

Unfortunately, this buy-out has affected my five and half years as a Bally Member (Enrolled Date: 9/22/05). As soon as I checked-in at the gym, a LA Fitness staff member notified me that I need to contact Bally’s headquarters (tel. 866.402.2559) because my membership needs to be transferred to LA fitness. In addition, my member information is NOT in their database, because I opened my account at the Kew Garden branch, when I lived in New York back in 2005.

I called Bally’s headquarters and spoke with Juan. He claimed, as of a couple of weeks ago (December 31, 2011), Bally is no longer transferring Bally accounts to LA Fitness Account. He gave me two options; 1. Give my membership to someone else (for a $20 fee) or 2. Get a refund for my account as of December 1, 2011.

I can not express the anger and frustration that I currently have with Bally. Why should I be affected by this buy-out? I paid my dues like everyone else. I’m not looking for any special treatment. I simply want to continue going to the same gym that I’ve been going to for the last four years.

So, unfortunately, I requested a refund.
I spoke with a Bally’s Customer Service Rep from Member Support Center: (866) 402-2559, last week. She told me, "the credit was submitted (as of 1/10/12) and there’s nothing that she could do. Please contact your bank". She also sent me a copy of my Bally Membership Transaction History file which displayed a refund amount of $97.44.

I contacted my bank and the representative told me, they have no records of such credit on file.

I’m still waiting for my refund! Uuuggghhhh!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video