Cub Cadet customer service

Please find Cub Cadet customer service, technical support and customer support details below. Some companies continually change their contact details, so please feel free to update the Cub Cadet listing at any time if you have new information.

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Customer Service

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Phone: 877-428-2349

  • How to reach a live person:
    • Press 1
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  • Hours of Operation:
    • Mon-Fri: 8am-8pm
      Sat: 9am-5pm
  • Email:
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User Reviews

07
May

Posted by Stephen


on 5/7/24 at 9:52AM

Company Name: Cub Cadet
Order # D0489775P1
Order Date: 04/19/2024

I am in need of good customer service. But apparently, it is not high on Cub Cadet's list of standards as I can't get hold of anyone for a large order I placed a month ago. I can never get hold of the company or representative for a large order I placed and still shows open. I called the 877-429-2349 number on several occasions and have sat on waiting for an agent several times for over 4.5 hours in total. 1st time, for over an hour. Others for over 45 mins. I have also tried to reach out to them through X and on their Facebook page messages and still no response.

I am ready to cancel my order since being a first time customer has been excruciatingly painful. I don't want to financially support a company that doesn't take care of and support their customers.

09
Aug

Posted by xavier


on 8/9/23 at 1:00PM

cub cadet is junk and the people in customer service and management are rude and insulting.

18
May

Posted by No screen name


on 5/18/23 at 12:43PM

Unhappy customer at the moment. My last 2016 Cub Cadet
was great until the PTO dropped out leaving half the bolt broke off in the engine block. Sold it for parts. Purchased
a return from Home Depot that only had 24 hours on it last
October. Now it only has 52.2 hours on it. Not even a years worth of use. Had it checked out today for drive issues, slow drive power, hardly any reverse. Bad Transmission! Its a 2020 xt1 with a Cub Cadet engine. Looks brand new sitting in the garage, while we pay someone 75.00 a week to mow the grass. What should I do other than not purchase another. All the YouTubes have been watched and hopes of a easy fix lost after being diagnosed by a professional technician. What to do? I think Cub Cadet should step up!

01
Aug

Posted by Dryman


on 8/1/22 at 10:17AM

Absolutely the worst customer service I have ever seen. Junk No parts to fix there junk no customer service to answer questions. Do not buy anything with there name on it

01
Aug

Posted by Paul


on 8/1/22 at 8:05AM

They don't call back take forever to answer the phone!! Very unprofessional.

View all 33 Cub Cadet customer service reviews »
Customer Service Ratings

Based on 96 votes.

2.8

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