Posted by Stephen
Company Name: Cub Cadet
Order # D0489775P1
Order Date: 04/19/2024
I am in need of good customer service. But apparently, it is not high on Cub Cadet's list of standards as I can't get hold of anyone for a large order I placed a month ago. I can never get hold of the company or representative for a large order I placed and still shows open. I called the 877-429-2349 number on several occasions and have sat on waiting for an agent several times for over 4.5 hours in total. 1st time, for over an hour. Others for over 45 mins. I have also tried to reach out to them through X and on their Facebook page messages and still no response.
I am ready to cancel my order since being a first time customer has been excruciatingly painful. I don't want to financially support a company that doesn't take care of and support their customers.