Zara customer service

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Customer Service

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Phone: 855-635-9272

  • How to reach a live person:
    • Direct line to a Zara customer service rep who will pick up the phone.
  • Hours of Operation:
    • Mon-Fri: 8:30am-7:30pm EST
      Sat: 10am-4pm EST
  • Email:
    • This information has not been added.
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  • Customer service link:
  • Main Company URL:
  • Description:
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User Reviews

13
Sep

Posted by Zara West Edm Mall


on 9/13/22 at 4:24PM

Sept 13, 2022 @ 5:20pm. Came to West Edmonton store to return items and I received terrible customer service, clerk name is Karen. I have never experience such a rude manner service. Will not shop at this store any more! Worst !!

28
Dec

Posted by Anonymous


on 12/28/17 at 9:50AM

Not just today that is 4 days after Christmas and Zara is having a sale, but ALWAYS the lines to pay and the time your customers have to wait makes for a HORRIBLE CUSTOMER EXPERIENCE.
Zara in this location has very few registers. The store services women, kids and men. Register employees must tag, hang up and store all returned merchandise - all while there are 20+ people waiting to pay. I don't for a second blame the hardworking employees at this store. I blame your processes and procedures that makes me, and many others I might add, not shop in your store. I unusually peek in and look at the long lines and DONT STOP IN.
Survey your customer base and see if they don't agree w my assessment. Zara is a multi-billion company. Come on- you can do better than this!

01
Dec

Posted by Em


on 12/1/17 at 3:58PM

Called customer service number and spoke to Tia. I asked for her manager and she refused to transfer me. Horrible customer service!

13
Nov

Posted by Anonymous


on 11/13/17 at 10:11AM

I purchased a coat at Zara at the Barcelona airport on 10-16-17 as I needed a warmer coat for a trip to New York this weekend. I wore the coat and the entire weekend I was losing fringe from the edges of the coat. I love the coat but am afraid after much more wear it will be "fringe free" and look awful. This should not happen. Unfortunately, when I received my VISA bill I paid it and threw away the receipt. I have a VISA bill. We were on our way out of Spain so my husband finished all the euros he had and paid only $12.54 on VISA. I have that record. Please advise what I should do. I live in Ft. Myers Florida and there is no Zara store near me. Thanks for your prompt attention.

23
Jan

Posted by krowell


on 1/23/17 at 10:35AM

Your customer service is horrible. I was double charged 45.25 twice on 12/23 and still have not received the refund.

View all 13 Zara customer service reviews »
Customer Service Ratings

Based on 90 votes.

3.2

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Zara customer service news
Zara sibling Uterqüe completes roster of Spanish brands using Tmall to tap into China

Uterqüe, sister label to Zara, has opened its own flagship store on Tmall to help establish a presence in China's fashion market. The Spanish ready-to-wear brand doesn't yet have any physical shops in China, but Uterqüe is confident that after a launch ...

Zara and Mike Tindall Ride in Charity Bike Race (and Snap a Selfie!) 3 Months After Welcoming Baby

There are surely some sleepless nights at the Tindall household now that they are parents of two, but that's not slowing Zara and Mike down! The royal couple participated in a charity bike ride supporting the Blue Marine Foundation, an ocean ...

Zara Tindall Tears Up as She Shares the 'Horrible Road' Following Her Miscarriages

Zara Tindall is opening up about the “horrible road” of suffering two miscarriages — as well as the strain it put on her husband. Tindall, 37, who recently returned to equestrian competition after giving birth to baby Lena (pronounced Lay-na) in June ...

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