Venmo customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Venmo.

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06
Mar

Posted by Anonymous


on 3/6/23 at 2:02PM

I've been waiting for a manager. Called in response to an email stating that someone was trying to access to my account. Connie is the customer service person with whom I talked. I had cancelled my account years ago. Found out that it had not been closed. To close it I was asked to send a picture of my driver's license. I sent it 4 times. 1st she said it was blurry. Tried 2 more times. She said she didn't receive it. The 4th time she said she received it. What's going on? Was this a scam. I was never asked for a government issued ID. I asked to speak to a manager. I've been holding for 45 minutes. Did I just get scammed?

22
Feb

Posted by Buds


on 2/22/23 at 6:33PM

I have been trying to get my money out of Venmo for weeks . I keep getting the run around on why my account easfrozenand the bogus codes they keep giving me to recover my account someone needs to file charges they are ow avoiding me

02
Jul

Posted by Verna300


on 7/2/22 at 11:20AM

Why does Venmo require a working password and user I'd for my bank account? I have my utilities on automatic payments and never once had to give my password/user I'd to enable it. I absolutely REFUSE to give Venmo my personal information...it's unnecessary and risky for me. Plaid is a platform with problems and I'm not putting my bank accounts at risk for Venmo/plaid.
BE ULTRA SUSPICIOUS OF ANYONE ASKING FOR THIS INFORMATION!!

13
Sep

Posted by VenmoSuxBalls


on 9/13/21 at 1:42PM

venmo makes you verify your account at random times, leaving you vulnerable to get declined when you have money sent to you. They make it so you can simply get declined for no reason, all due to a dumb verification process. Its like you have to verify before any little transaction, even having 1$ sent to you is difficult. you must have to go through a rigorous verification process just to receive your dollar and spend it. why would I have to verify and sign in to an app to use their debit card every purchase. Do I have to sign in to the venmo app before I think about using the venmo debit card to avoid any embarrassment and inconvenience?

10
Aug

Posted by robin


on 8/10/21 at 12:39PM

They froze my account, for no reason.( it was not do to insufficient funds). I can not get anyone to answer my questions or unfreeze my account. They are holding my money hostage. They keep say, answer the email.. I have not gotten an email. It is absolutely the most frustrating thing.

07
Jul

Posted by NOMONEY2019


on 7/7/21 at 9:45AM

Worse Coustomer Service Ever. Unable To Speak To A Manager Or Get A Number For Copr. Office. They Block The Account And Decline M=payment But Will Not Tell You Why Or How To Fix Whatever The Problem Is. This Is A Mess Of A Company And A Poor Excuse Of A Company Or Business. How Is That No One Can Provide A Number For Corp. Office Or A Manager To Address Your Concens

05
Apr

Posted by Anonymous


on 4/5/21 at 1:19PM

I've simply trying to log in to my account.
For two days.
I have been sending lots of money to my grandchildren and had no idea I was dealing with such a unprofessional and perhaps
shady company. I'm leaving Venmo and sending checks or real money from now on.

30
Mar

Posted by Anonymous


on 3/30/21 at 2:05PM

No way to talk to a human. I got a new phone and the phone number errors that the number is already registered. I sent message and left phone number text message response says my number is a landline when it isn't. I am in a serious situation which a family member is trying to send me money and I can't speak to a real life human so why does their services for my situation render me no solution is ludacris. Humans are needed.

21
Dec

Posted by Ryan-cooeland-29


on 12/21/20 at 4:17AM

Worst customer service, 300 dollars was taken out of my account and they won't replace it, I now have an attorney

31
Jul

Posted by Jreed90952


on 7/31/20 at 8:37PM

Worst customer service ever had. Leadership needs to be fired. The chat feature has no solution.
30 hours this week

24
Jun

Posted by Anonymous


on 6/24/20 at 3:36PM

This is ridiculous
I have a new phone and can't log in

23
Jun

Posted by [email protected]


on 6/23/20 at 11:14AM

Horrible. No one is helping me return money to my friend!

21
Jul

Posted by Ginabina


on 7/21/19 at 11:37PM

This is BY FAR THE WORSE APP OR COMPANY IVE EVER DEALT WITH DO NOT I CONNECTED MY BANK ACCOUNT TO MY VENMO APP EVERYTHING WAS VERIFIED AND SEEMED great well I was waiting for my debit card in the mail I have direct deposit so they told me I could just Venmo and get my money and since they where linked and already verified it would be the fastest so on July 13 I did. And called next morning when nothing was in my account so July 15 it is no longer in my real bank as pending it is complete and funds where sent to Venmo so I called Well Venmo said state law transfer take three to five business days to clear new VENMO account EVEN IF THEY ARE LINKED TO THE SAME PERSON to call back if I didn not see it on july 18 okay whatever so on that day still nothing they said I had to wait till 1158pm to call on july 19 I have called e mailed every hour for my money AND NOT ONE EMPLOYEE HAS AN ANSWER AND WHEN I ASK THEY EITHER HUNG UP OR END CHAT THEY WILL SAY ESCALATING THIS TO THE CORRECT DEPARTMENT AND HERE WE ARE july 22and I STILL HAVE NO ANSWER OR NO MONEY RUDE And definitely a scam Cause my mo he has been in the air for almost 2 weeks and my bank said if I open a dispute it will even take longer this is unacceptable and definitely hope THEY GET SHUT DOWN OR GET IT TOGETHER we are not taking 20Dollars this is Hundreds of dollars super devastated

02
Jun

Posted by @Ray-Cano


on 6/2/19 at 7:08PM

Worst customer service yet! Three weeks and still no resolution towards my inquiry. Why is the return of $45 so difficult for this company? Why so evasive Venmo?

04
Jun

Posted by mustapha tazi


on 6/4/18 at 12:04AM

i am taxi driver many passenger paid me with venmo
the money i requested i cant transfer it to my venmo account
i dont know maybe i changed my phon number
please how i can add money to my venmo account???

04
Apr

Posted by Tay


on 4/4/18 at 8:03AM

Please do not use Venmo. If you try and send a large amoun. Anything over $100. Be careful. They will put a security alert on your account and try and keep your money.

14
Apr

Posted by dd raider


on 4/14/17 at 3:39PM

Raj was very helpful and patience

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