Posted by Anonymous
Driver did not show at FLL. Should NOT be charged anything
Uber customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Uber.
28
Sep
28
Sep
27
Sep
19
Sep
16
Sep
14
Sep
13
Sep
Posted by Anonymous
I requested a 15 min ride to PHX Airport at 3:50 pm. They accepted the scheduled request and I accepted the fee. I later see I received a text that the price would now be 2.1x's higher due to "demand" I was charged 26.00 for a 15min ride. Such a fraud/bait and switch technique taking advantage of people. If they had quoted me that price I would have declined and ordered her a nice town car from a reputable company. I'll be placing a complaint to BBB.
13
Sep
06
Sep
03
Sep
31
Aug
28
Aug
Posted by Anonymous
I just to an Uber home from the CHS airport. The fare I signed up for was $30. During the ride home , the driver was rude and ran through a red light.
I rated her a 2 out if 5. When I checked my final bill. I was charged a non disclosed sum of an additional $7.
Please explain how you post a fare of $30 then you add a non disclosed addition of $7?
That is an unfair business pratice that needs to desist.
Please explain
27
Aug
26
Aug
Posted by Anonymous
On Sunday 18 August I ordered an Uber to go to Washington National Airport. It was initially scheduled for a 0715 pickup but Uber changed that to 0730-0740. The driver never appeared and I had to call a taxi, which, by the way was cheaper than the Uber-quoted price. I nearly missed my flight.
23
Aug
21
Aug
Posted by [email protected]
you just charged me almost $9.00 for a cancellation fee when the pickup was in San Francisco and the destination was the Orpheum Theater in San Francisco. Instead, you listed the destination as the Orpheum Theater in NEBRASKA! my Uber driver cancelled the request for me and took me to the right theater in SAN FRANCISCO.
I will not pay the cancellation fee and
SHAME ON YOU. GET YOUR GPS WORKING PROPERLY.
14
Aug
Posted by Oscar
Never using Uber again drivers cancel me twice after waiting for them more than 6 minutes and the third one took to long to get to my location try to cancel but driver never answer the phone still he charge me the full fee no planing in using Uber again and I will make sure all my friend and family neither too
12
Aug
Posted by Anonymous
Dear Uber,
I request the reimbursement of the $3.00 cancellation fee I was compelled to pay to be able to have a ride
Home from the airport on 8/6/19 late at night. It could have been on the 7th early morning-0:30 pm.
I had waited 30 minutes for a driver that never came.
Thank you.
11
Aug
10
Aug
06
Aug
Posted by Anonymous
I was charged double for same trip one hour apart on same night. Earlier fare was $21 and return trip was $10! What's up with that.? I know fares vary as to time of day but why should 1030 pm be more than double what it is at 1130pm on Nantucket for approximately one mile! I feel driver was taking advantage of me.
04
Aug
Posted by Angela Martinez
warning: DO NOT USE THIS COMPANY.
Uber is honestly the worst service I've ever had the displeasure of using. First they charged me a cancellation fee when my driver hung up on me and cancelled on me and when I went to dispute it they credited it to my account. I did not want it credited to my Uber account because I don't plan on using Uber anymore. But wait theirs more, on my next ride I was charged a surcharge of 33 dollars for a trip that was 6 minutes away and in total I paid 55$, that's not even worth the trouble. I am having a hard time getting in contact with anyone and the only ones who respond are robots! This company is absolutely the worst. DO NOT USE! It's a scam they steal your money, then make it impossible to get it back.
17
Jul
02
Jul
Posted by Anonymous
Horrible experience - called in, first driver accepted, then later called to cancel said too far away but I would not be charged (but was charged $5.75). He cancelled, I didn't. Then called for another. Yordan accepted for $13.95. Then 15 min later Uber sent msg that he cancelled and new rates at 2:00 AM would be $21.95. I believe Yordan cancelled on us and picked up someone else at airport to receive new rates. Then I called for third time and driver finally came for new rates and he was extremely nice. We waited at airport a long time bc of this. It's the principle, not just the additional money but also that. We did not get to hotel until 3:30 AM. My first experience with Uber😡 Vivian Bond 817-680-7022. That was in Tampa FL morning of June 27.
