Read the reviews below to see the experience other people have had when dealing with customer service from US Airways.
Hi This is reference to record locater 12 DEC US FLT 4749 DCA to DAY cancelled for Maintenance Reasons, Customer Ava Cacciolfi missed all Appointments, Meetings, Transfers and Hotel, arriving late after 8:10pm. I need to find out how to get compensation for the day missed and was prepaid with no refunds. I am out $575. Please advise
Hello, i apologize for the discomfort while in service of US Airways, as we all know most of time companies are not really at fault. The people that work for them are the guilty ones, i myself am trying to get a job as customer service agent, because i do enjoy being there and making the best of all situations without loosing site of what is involved.
I apologize because i work at MIA as a driver for a food kitchen, and get to see how the crew does not really care if something is missing from a food tray, etc., all i hear from different realms of the company is how their salary influences their behavior. But i must say most are really caring. Just like i found out that flight attendants used to get paid for all hours of work, and now they start to get paid after the doors of plane are closed, imagine being tired, having a family that hardly sees you, and all that comes with life, and you do not get paid at your job for some of the work you do. No excuse though. Once you accept it deal with it or get together and do something.
Again i apologize for our industry, it is not proper to take out ones frustration on another person, i agree customer service has gone out the window. How can we get it back? What can a company legally do something about besides, not allowing visible tattoos or body piercing. Lets face it sometimes a tattooed person may be friendlier.
Warm regards B
I am sending this memo with disgust how US Airways handled and had my parents stranded at the airport in CLT when in fact they were trying to reach Miami to Baltimore since Sunday November 10th. I just made another reservation for them to stay at a hotel in Charlotte with no assistance offered by US Airways. Their luggage has been in BWI since Monday morning (if not Sunday night). I will be sending this experience to all the authorities and friends and acquintances i can think of. They were not allowed to get on a total of four flights on Monday which led them to stay overnight in Charlotte with the hopes that they will start all over and try again tomorrow. I do not believe no standby passengers were allowed to any of the four flights but i can only confirm the fact that they were the ones always left behind with the possibility to get on the next flight until there were none left. Way to go US Airways to treat elderly foreign nationals who are trying to reach their final destination to visit their son. Way to go to send their luggage 2 days before and leave them with no additional clothes and necessities and stranded in different states/cities. Way to go for honoring individuals who paid higher $ amount than my parents to the operation.
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On an international flight the food was a disaster. OJ has better food in jail. I notice the pilots and attentants eat before they get on the flight. Most of the passengers don't eat the food and it is thrown out. A waste of money and time.
From one to ten, you get a two.
Forced to take US Airways flight into Phila. due to weather delay on original airline...was flying into Harrisburg, PA...when arrived one checked package was missing...tole I would have it the next day...instead received a phone call that the package had been destroyed...customer service asks that I consider flying with them again...Hummmmmm. let me think about that!
In October 2013 I kleft a very important date book on the plane. I was shocked to receive a phone call the next day from a wonderful baggage department agent in Philadelphia, where my plane had landed. She said she had the book and provided detailed information on how I could get it back. The book arrived this morning, and I am so grateful! Thank you, U.S. Airways!
To use the word Customer Service for your pitiful company is an oxymoron. After ruining my wifes trip to San Francisco to celebrate her 25th Anniversary with her company, your reponse was to leave two messages on our answering machine with no return number. Yoy should be ashamed of yourselves, but I guess that you do not care.
I will spend the rest of my life telling other people how bad you really are.
Horrible, horrible service, curstober relations...and non adherence to FAA safety and DOT regs and passenger bill of rights. Of the 16 flights over the past five weeks, only three were good experiences and on time. Complaints can be filed with the federal oversight agencies and emails sent to corp officers and directors.
I have requested a refund from US Airways due to medical reasons - US A requested medical documentation which I sent via email as requested. I CANNOT GET ANY RESPONSE FROM US AIRWAYS as to whether they received the information or the status of my refund. I will be dead of cancer before I hear from them. No phone numbers other than the one they give for everything. If you do get a phone number you get a recording. This is the worst airline I have ever dealt with and will be travelling in Canada with Canadian airlines before I ever use US airways agin.
Dear.
I have been travelling extensively both domestically and internationally over the last 20 years and I have to say, without any kind of hesitation, that i just had the worst travel experience in my life with your company.
It started with the check in: 2 agents made us change the line twice without any explanation and using an agressive tone of voice.
Then, the first agent at the counter asked us in a surprisingly agressive way to get back to the line in spite of the fact that it was precisely her colleague who asked us to wait in this specific line.
Finally another agent called us, "hi, good morning, thank you, have a nice flight ..." obviously was not a part of her vocabulary, manners or training.
Barely an eye contact and of course not even half a smile....
When we were on the line waiting to go on board, an edelry woman in front of us who made the unfortunate mistake to be on the line while it was not her "zone calling" yet, heard the agent saying, actually yeiling at her :" Get away, it is not your turn!"
Finally one of the hostess on board told me in a condescending way: "Don't touch me" while I was trying to get her attention after waiting for my glass of water for 30 minutes.
Icing on the cake: no television or music in your plane: so surprising in 2013....
I am the ceo of an import-export company located in Los Angeles and I have to admit that this is, and by far, the worst customer service I had observed so far.
I would suggest you in the strongest possible way to do your very best in order to improve such an unacceptable customer service.
Not only I would not recommand your company but I will discourage my friends, colleagues, clients through my blog , to use the service of your airline company.
Respectfully,
Sion Benchimol, a frustrated and offended former customer.
Flight 781, from Philadelphia to Los Ageles on August, 25th, 2013
How do I find out about a lost item on a plane? I went from Seattle to Balitmore MD on May 18, 2013 and returned on May 22, 2013 the flight Confirmation number was FFVNFG. I lost a carved cane with an eagle head on it made of maple and has a gray plastic stopper on the bottom. Please contact me atif you have this item in your lost and found.
Horrible customer service... Hung up the phone without asking if my concerns were answered. I was reported as a "no show" in their system for a flight that was cancelled even though I had checked in on line and checked bags two hours prior to departure. Then they provided a ticket for a flight the next day at 7:30AM.. I get to the gate and they tell me that I was confirmed on the 10:20AM flight even though I had a ticket in hand with a seat number and confirmation code for the 7:30AM flight. Horrible customer service! The worst!!
I had a horrible experience with US Airways also because a flight was late arriving to Aruba for a return trip home we missed the connecting flight back to Louisville. The staff at the Philly airport were rude to say the least and not helpful, as the only thing they could say was "it is not our fault" they did not help with finding hotel arrangements the airways did not comp the hotel stay and they charged three times for baggage as well. I think this is a horrible way to stay in business and can't believe that anyone stays in business with these practices.
I made dreadful mistake after a flight to give out info to a f/a who should have never asked for it to begin with..but I am too trusting. Now she is stalking me on social media and am trying to get ahold of the company to report, but cannot get a LIVE person. I may add, she is also very vulgar in her language. NEVER WILL I FLY THIS AIRLINE AGAIN!!!!
Just want to commend your employees on being very helpful and friendly to talk to. It is always a blessing when trying to get help and you get a wanting helpful person. Thank you again for having such employees with such grate attitudes while helping someone.
My wife had travelled to New York City for a business meeting two days before we were to fly with our two children to Zurich for a family vacation. Before making her return flight she got a phone call that her terminally ill brother in Bethlehem, PA was not expected to make it through the night (after an 8 month battle with brain cancer). She caught a bus to Bethlehem to be with him, but did not make it in time, she spent the next day making arrangements.
We planned for her to be driven to Philadelphia to meet us after our first leg of the trip (through Philly) - so I USAirways called to be sure that I would be able to get her bag on the flight without having to pay for a second bag. I was incorrectly told that the second bag was free because of the overseas flight, and that it would not be a problem. The person then informed me that I would have to pay a fee of $250 to change her flight - to which I replied, she isn't changing her flight, she is going to meet us in Philadelphia. He informed me also that because he was going to have to cancel and reissue the ticket, that we would have to pay that day's rate for the new ticket. So, in order for my wife to not fly from PHF to PHL, and then get on the same flight, at the same time, in the same seat she already had a ticket for cost us $486. When I complained that it was an absurd way of doing business, the person I was speaking to said "Sir, I am sorry you do not understand the policy under which you purchased the ticket, but if you do not pay the additional money, your wife will not be joining you on your flight to Zurich". To add insult to insult - when I showed up to check her bag with mine, I was informed that I would have to pay $100 for her bag as well. To add insult to injury, they resold her seat on the PHF to PHL leg (the flight was sold out)
I was told that if I sent the obituary information showing my wife's name as a survivor, we might get the $250 back (but not the remainder of the fees). In trying resolve this I spent 20 minutes on hold (never answered the phone, sent e-mail messages and I have filled out online forms, to no avail. I have not heard back from them, so I thought this might be a good place to post to let everyone know just how ridiculous it has gotten. This is not a service oriented business.
I have a different experience. I forgot my laptop on a flight and didn't realize that until hours later. At 2am I called and immediately got a real person. Within minutes, she had located my laptop and got folks to put it in a safe. The next morning, I called US airways again and they connected me with the office that had the computer. We retrieved it this afternoon. Every person I spoke with was fantastic, helpful, smart on the issue and their process. I couldn't ask for a better response.
I've noticed something: the attitudes of the flight attendants over all is nasty. What kind of power trip are these people on and why? The males are so much kinder and helpful than the females.
I was sitting next to the emergency exit on a flight from BWI to Vegas, reading something when I was accosted by this stewardess if I would be able to open the door and help others... First I didn't hear what she was saying. Secondly, I said respectfully, push it open myself ? I'm not sure.
I said this because I have Lupus and MS and can't always do what I used to. She about bit my head off, raised her voice that I should never have sat there! Everyone turned and watched.
These people are little more than sodas machines with wheels. PLEASE SOMEONE REMIND THESE STEWARDESSES THAT THIS IS A SERVICE INDUSTRY.
OH AND LET ME TELL YOU, THEY'VE EARNED THE REPUTATION THEY HAVE- THERE IS THE ONE STILL WORKING OUT OF PHILLY THAT GOOGLED MY HUSBAND'NAME AND THE AFFAIR BEGAN!! I GUESS IT IS A SERVICE INDUSTRY AFTER ALL.
I was to be on a flight from Philadelphia, PA to Williamsport, PA on Tuesday, March 19, 2013. My seat was in zone 4 on the plane. Zone 4 was never called and there were no seats left. What a bunch of CRAP. I had this ticket for almost 3 months. I don't think the airline has a clue on what they're doing. I got a credit towards another flight... BIG DEAL. I don't know if I will be using US Air again. So I had to sit in Philadelphia airport for almost 9 hours.
My girlfriend and I traveled on your airlines to Cabo San Lucas, Mx last april 23rd 2012, from reno ,nv. On the return flight#339 monday april 30, 2012 the flight was canceled at the last minute. Cynthia Malone and I Michael Jennings along with the other passengers spent the night in the airport waiting area the concessions closed. Early that morning we flew out to a different stop over, due to the fact customs were opened at that hour at that location. We were put up in a hotel for a few hours then shuttled back to the airport arriving back in Reno, Nv. at a later date. We are planning a return visit and felt you would consider a reparation for the delay and distress.hank you.
