Read the reviews below to see the experience other people have had when dealing with customer service from US Airways.
USAIR and American Airlines deserve each other. Both are horrible airlines and their slots should be gobbled up by Southwest Airlines or Delta. We can only hope that the wonderful people and Washington change their minds on this merger; They do on so many other things ;)
I Left 2 Ladies Shoes On My Flight From St. Maartan On 5/4/14 To Phila Airport. My Flight Arrived At 6:30 Pm. The Items Left Were A Ladies Tan Wedge Sandal And A Yellow Wedge Ladies Sandal. Please Help Me Locate This Items Since I Have Call At Least 7 Different Phone Numbers And Noone Answers. I Can Be Reached At Or By E-mail [email protected]. My Name Is Maryann Cesario. Please Help.
There really should be penalties for bad business, without customers you' ll wouldn't have business/jobs you'll should keep that in mind. Organizations go out of business and downsize daily. What goes around comes around keep thinking you can people customers any kind of way, KARMA is REAL !!!
I have been on hold to ask a question regarding my baggage for over 1 hour 45 minutes and I still have spoken to no one. USAir plays a game of keep-away with its customers and there a no provisions to access any information or receive any assistance except for one central number. It is impossible to believe that a wait time of 1 hour 45 minutes is not intentional. This occurred because i was denied boarding because USAir overbooked by flight. Their lack of response in incredible! I was also denied the legitimate amount of compensation that I was owed by the airlines by the "supervisor" who had no idea what she was doing.
My son and I took a flight from Orlando to DCA (Washington) to MSP (Minneapolis) on 4/5/2014 and the counter attendants in Orlando at 4am in the morning were very rude and disrespectful making myself and my son feel like pieces of dirt. In addition we were told that the option to add first class which was an additional fee of $208.00 would be for the whole flight through to MSP and of course it turned out not to be the case , so again incompetence demonstrated by the counter attendant at Orlando. The best part came in DCA when we deplaned and after asking for help showing the ticket we were told to take a shuttle to another gate- one shown on the ticket - gate 25 and when we got to gate 25 we heard an announcement that our flight had been changed to gate 37, so we had to take the shuttle back to the previous gate we had started out at. WHen we got to gate 37 we were yelled at by the US AIR attendant that because were we late we had to take whatever seat we could and that we were lucky to be boarding and that it is our responsibility to know what gate to be at - even though she did not realize that it was the very US AIR attendants who had instructed us to go to the other gate. I would not fly this airline again their counter attendants were all very rude and very good at making a person feel like they are not human and entitled to any human treatment. They do no offer polite service and compared to flying DELTA -which service was impeccable and polite to all customers and also which announced gate changes on the plan before deplaning. I would also not fly first class because it does not make any difference with US AIR.
I was on hold for 45 minutes on 2 separate lines and still could not get through. I tried to call the baggage claim center directly at LaGuardia and the number is no longer in service. They put my luggage on the wrong plane. These people are ridiculous. I will never fly this airline again. The service is horrendous. Delays, rude staff and the staff and organization in Cancun was not to be believed. AND they make you pay for losing your luggage. Do not fly this airline.
After waiting for 2 hours to talk with a reservation agent to use a cancelled ticket I hung up, and said it is not worth dealing with this company. Earlier in the week I tried to call a couple of times and was informed of heavy call volume so I would hang up and try another day. Everything is an extra charge with this airline and soon I believe talking to a live agent will also be an extra charge. Hope I never have to deal with this company again. Hopefully US Airways will realize it is the customers that keep them in busy.
My complaint is with one of your promotion companies - Vinesse wine as well as their parent - American Cellars wine club.
I received a flyer in the mail from USair that promoted this wine company. It was to give me 9,000 miles if I purchased a case of wine. I did so but never received the miles. I have called you and Vinesse repeatedly, but to no conclusion. You both told me it was the other guy. I am tired of receiving these false promos that do not honor their commitments. They say it is a one time offer but the flyer you sent me DOES NOT MENTION ONE TIME ONLY. This is at least false advertising and could be consumer fraud. I just today received another offer from Vinesse, if this is a ONE TIME offer, why am I still getting these wine for miles offers. I want my 9,000 miles. Thank you, Joseph Maccia
I've been calling US Airways for the whole week and I couldn't get a live agent on the phone. I called today, wait for 20 minutes, got someone then the line was disconnected, I called back and been waiting for 1 hour and 37 minutes and still no one answer. It's sooooo ridiculous. I might cancel US Airways Master Card since the service at US Airways is way soooo baddd...Does it mean after US Airways merge with American Airline, it's more difficult to book ticket with US Airways and more difficult to speak to a live agent? I have credits with US Airline so I need to speak to someone, otherwise I already book it online. Omg..bad service.
Flight from Tampa to New York/Laguardia was cancelled (bad weather). We never make to Laguardia to cache flight #1791 from Laguardia to Charlotte and Charlotte to Tampa I am requesting a refund for my booking on 30 December 2013
Hoping for your kind concerned.
Thanks.
Jorge
I have been on hold to talk to a representative for 28 minutes and you call your service good?. I suggest you change your description of your 24 hour phone service because their is nothing service oriented about this number. Wanda Petrie my number is 520 661 3015. I WOULD BE MORE THAN HAPPY TO HAVE THIS DISCUSSION WITH YOUR MANAGER
My husband and I was delayed and hour at the Greensboro,NC airport on Monday morning,December 23. We were su[pposed to have taken off at 7:10 am and instead we tokk off about 8:15 am. Because of that our flight 3336 from Philadelphia airport to Bangor had taken off right before we landed and we had to go all the way to the other end of the airport at Philly to the customer service in which there was a lady named Star. It took her forever to sit doen to start waiting on me. When she did I started talking about my flight being delaed from Greensboro to Philly and that we missed our flight. She up and spoke up and stated,WELL YOU'RE NOT THE ONLY ONE.'She said that in a smart voice. Well they had us all over that airport. I don't think there wasn't a terminal we didn't have to go to. They had us on standby all day from 9:30am that Monday and all night until Tuesday morning. I walked up to one of the employees at a gate where we were sitting to ask a question and the emloyee said,MY DAY IS OVER YOU CAN ASK HIM ANY QUESTION WHEN HE RETURNS." There was another employee at another gate that I wanted to ask a question to about out trip and that employee stated to me,"I'M DEALING WITH THIS RIGHT NOW I WILL DEAL WITH YOU LATER." To me US Airways doesn't have very nice employees. Their attitudes stinks. They really need to know how to speak to a customer to make things better for them. I would not recommend anyone flying US Airways. But if my husband and I can get back home safely I will probably never fly US Airways again if at all possible.Also they issued us boarding passes all day for standby.There was one employee that offered to help me. Her name was Lolitta. She took the time out to get my husband and I some pillow,blankets and some snacks to do us through the nigh. She even took her phone cord and charged my cell phone so I could stay in touch with my sister through the night. That is what I call an employee. But as for the other employees they don't make the company look good.
My baggage was valet on Flight2868 from Birmingham to Charlotte. We deboarded and reboarded in Charlottte. The valet did not give me my bag back and when I got to Cincinnati they told me my bag was not on the plane.
How can I locate my bag if it was valet? Is in Charlotte in baggage claims? I need that luggage for an interview in the morning.
