Read the reviews below to see the experience other people have had when dealing with customer service from State Farm.
We have been with State farm for 27yars here in Arizona. We have had a good record with all payments on time.
Now I get a letter that they will not insure our home any longer. How car this be good service. I tried calling my agent for an explanation and he hasn't returned my calls.
You cover our car golf cart home and an umbrella acct.
How can you refuse to represent us after we were faithful clients?
Anida Jirkovsky
Over 2 Months Trying To Get My Wifes Car Fixxed She Was Hit In The Driver Front Wheel A Bent Axel Was Replaced But Not The Strut After Picking Up The Car I Took It To Another Shop And Replaced The Stut It Was Bent As I Had Told Them To Start With Now This Jerk Off Kevin Gregory Tryed To Use Big Words About The Work That Was Done Not Knowing I Had Already Called The Shop That Did The Work And He Lied Lied Lied About Everything And On Top Of It Is Still Trying Not To Pay For The Woke That Had To Be Done To Fix The Car.
Re: The McKenzie TN Office....Increasing premiums,But no explaination of the incresing cost. Poor Customer Service,Poor Attitudes. Guy the agent never returns calls does not work with the customers..LETS Dana the secretary make decions for the McKenzie Office....
I wanted to add more concerning my better experience with State Farm. That will be a waste of time. I can only say if you are with State Farm you better leave before they suck all of your financial blood. They are only concern with how much they can get by increasing their premium at will. No good customer service. A hint to wise is sufficient. If you wish, you can take the better pills for youself.
Anonimous/2/19/14
I have had State Farm Insurance for over 40 years never had a claim until now, had a small finder bender in my own yard and feel like I have been shafted big time, I feel like I
can't count on them, no complaint with my agent, however I think he could have been more helpful signed : feeling let down in Ms.
State farm is the worst. I wish i would have read these reviews before i signed up. I had them for a year or two now and just got into my first big accident of my whole life with my 7month son in the car. All of a sutton after 2years I don't have renters coverage, for a rental car, or medical coverage, for myself. I had a horrible agent in the beginnign and complained about him not informing correctly what I was paying for. He also made me pay a different amount each month and never explained why i paid a different amount each month. So i called corporate and they told me that i could switch agents. So i switched agents thinking that would solve the problem. Then my monthly payments went down and when i turend 25 it went down even further. The whole time it was just low because they dropped my renters and medical coverage which is the most important part. then they tell me that it would have only cost like 2-4 dollars more each month. I told them if I was correctly represented and informed I would have never opted out of something like that and their is no way I opted out of medical and renters coverage. This company is rediculous.
DO NOT try to insure ANYTHING with State Farm!! I wouldn't even insure my GARBAGE!! SMH! All they do is LIE, LIE, LIE and try to swindle money out of you. They smile in your face while you're paying them and then once there's any type of issue... It's you vs. them. They do not back you, they are not there, they are NOT a "good neighbor."
I have Never been so jerked around by any company as I have been by State Farm! Their commercials are nice, but their actions aren't worth squat. I took my truck to Dan's Body & Paint, here in Tucson, and they wanted ME to buy the tires and wheels for it, since they couldn't find a match or "Comps." I called my office in PHX, and was told that I could do that, but they could only reimburse me $759.00. K, so I found a set of the same tires and wheels, only these had a smaller wheel, but a larger tire, either way they would work. I laid out the money, and get the tires to the shop because I was told that they were "waiting for them." I had a friend help me take them over, and then I found that the truck wasn't ready, they just needed them to move it around! Now, I call the Phx office back, and I am told that, sure, they will get a check in the mail, and that was the best that they could do. I waited for a week, then started calling again and find that nobody has done anything! Now, I am tossed into the middle again, trying to do what the adjuster is supposed to do with the shop manager, and visa versa. I am STIL nowhere closer to being reimbursed than I was in December, 2013. I have been jerked back and forth too many times, and having to do their jobs for them because they refuse to talk to each other and come to a reasonable resolution. I find that both of them have "Policies" that restrict them from helping their customers. I HATE GEIKO commercials, but if they treat their customers even an ounce better than this, they will have a customer for life! I will NEVER recommend State Farm, or Dan's Paint & Body to ANYBODY! I will discourage everybody I know or meet to do so! I am going to take this crap to facebook, Twitter, and hundreds of other social sites and spread the word about how they are so willing to take my money and then buy a bigger machine to screw me with! I'm Through! I'm Through! I'm Through! No MORE, I'VE HAD ENOUGH!
State Farm Has Always Been Great To Me!always Prompt And Extremely Polite.i Always Tell People "go With State Farm".they Aren't Fly By Night And Have Agents Who Speak English.when I Filed A Claim There Was No Problem.also They Have Offices Everywhere Unlike Other Companies (geico).you Will Find It Easier To Deal With Local Insurance Co. That Has To Live In Same Town As Yourself.i Think All The Complaints On This Page Are People Who Like To Complain.all State Is The Company That Backed Out And Didn't Want To Pay All Of The Katrina Families-not State Farm.
Do NOT even apply for insurance with State Farm. I applied for home, life & car (being tired of Alllstate). I paid one month in advance.....for the first months once approved. It took almost 2 months for the underwriters to say they would not cover my home.....because my roof may leak someday?
Whatever, I stayed with Allstate because I couldn't wait forever for State Farm.
BUT then they continue to bill me for several months that I was "COVERED"....apparently State Farm wants to bleed you frigging dry and then deny you coverage. Like I'd cancel my homeowners before I knew they would cover me, if I had I would have lost my mortgage for no insurance coverage. So they
've taken my money, won't give it back and continue to try and take more???? If anyone knows a lawyer who will go after State Farm please contact me!
I may as well pile on. My wife and I have been SF customers as long as I can remember, and neither of us has ever filed a claim. We called them immediately upon discovery that a water leak from a shower pan was causing hardwood floors to cup in the adjascent room. Contractors have told me that all ins companies cover this kind of damage, but SF sent their own parade of idiots through the house and denied the claim. I called my agent, his boss, his boss's boss, and the Section Manager, who all told me the same thing. They lamely quoted their policy language and said that nit was not covered. All of this was based on pictures of the cupped hardwood flooring. They never did any analysis to the cause or the severity.
This is not about the money. I have a high deductible, and doubt if the repairs would have even exceeded it. What bothered me was their cavalie attitude in flatly denying the claim, without the due diligence I think it deserved.
We are dropping SF like a hot rock, and I am urging everyone I know to do the same. My agent is Craig Whittington, from Collierville, TN. "Like a Good Neighbor," he was no help in my situation. He acted like a coward, having others call me with the bad news instead of calling me himself.
I hope he goes broke from the lack of business I plan to generate.
Thanks for letting me vent.
My husband and I traded in an Impala for a Cruz in May 2013. When I was in an auto accident in September,we learned that we didn't have coverage on the Cruz. Our agent states he never received a call from us regarding the change, therefore, our premiums were still being made on the Impala. We were told State Farm would cover the damage from the accident, then we were told they wouldn't. Back and forth for weeks. Turns out they're not covering it. At that point I requested reimbursement for the four months of insurance paid on the Impala, which we didn't even have anymore, but were paying premiums. Our agent, Scott Nichols, said State Farm would give us a credit for the four months. I've faxed him the bill of sale for the Cruz the week of November 18th per his request. I was told we would hear something by Dec. 6. Called them today; Scott Nichols isn't in the office. His minion Patricia called billing. They received the bill of sale Dec. 3 and it's set for review Dec. 14. Do they really review on the weekend?
My car is still not fixed and I still have not received credit for premiums paid erroneously. Hopefully the insurance commissioner, with whom I've filed a complaint, will get some answers for me.
My advice...DO NOT DEPEND ON STATE FARM.
On 10/1/2013 I talked with a State Farm agent about auto and homeowners insurance. I ordered the auto insurance and then cancelled the insurance on 10/2/2013. I had given the agent my credit card info so a direct pay plan could be set up. I also paid $2.00 to start the policy. Your company only refunded $54.60 of the $86.31. I now want the $31.71 returned. This amount for "processing" is outrageous. I also received a bill for homeowners insurance that was NEVER authorized in the amount of $154.25 for insurance from 10/1 to 12/12/2013 - this was NEVER AUTHORIZED. I refuse to pay this amount.
Claim adjuster was pretty snotty when I asked him if he had checked all the windows. He said he could see it from the outside and won't look at the windows from the inside. We have a two story house.
Don't want to sound malicious, but it's not very professional! Some people don't realize how a woman can be VERY influential!
These are the other concerns I have about this situation is: He asked when my husband would be in, and I felt that he didn't respect me as a person. Great I am glad he has been doing this for awhile but there are ways you can be diplomatic about who you are talking to. Not all women are stupid! I also stated that we both make decisions not just my husband! They both laughed!
We have been State Farm Customers for almost 30 years! I am not happy with this experience!
Wow, so many similar stories. My car was hit by a person with State Farm insurance. It has been since June 29th and still not repaired. The agent lied to me and said Hertz rental had to pay for damages, hertz rental said "my insurance" had to pay for damages, now mind you, the guy that hit me got a ticket for the accident and it was proven his fault. Yet over 2 months have gone by and my car is still not fixed. Now I find out STATE FARM is responsible for my car being repaired and the AGENT WILLA SMITH in AZ lied to me. I want to file a complaint against her but have searched high and low to no avail to find a customer complaint telephone number. I am certainly glad I don't have STATE FARM insurance. I can't imagine having to go through this. All you STATE FARMERs need to get different insurance companies.
On August 18, 2011 was rear ended by State Farm Policy holder, State Farm paid to have my vehicle repaired. After several After months I contacted insurance company to settle my claim was told the adjustor JD Royal was out and they didn't know when he would return. Five months ago he contacted me and ask was I ready to settle I informed him I was, I was ask to send in doctor bills missed work form, after sending it in was informed was not enough evident or proof for payment cause my accident. None returned phone calls for a month, one occasion I ask for a supervisor then he answer my phone call. Does not want to pay for my pain and suffering, stress and hospital bill cause by this accident.
If State Farm Insurance Adjusters have Denied Or Prolong Your Claim Or Dropped You Please Sign The Petition: STATE FARM: Auto Policyholders, Homeowners Policyholders, Rental Policyholders, Businesses Policyholders, Hurricanes Policyholders, Tornadoes Policyholders, Storms Policyholders, Earthquakes Policyholders, and None Policyholders, who will be seeking Insurance in the near Future, Be Aware of State Farm Insurance Companies and its Consultant, as well as the Adjusters, who Prolong Your Policyholder Auto Accident and all the ABOVE Claims.
Tell State Farm CEO Edward B. Rust, Vice Chairman and Coo Michael L. Tipsord, Senior Vice President Chief Financial Officer and Treasurer Paul J.Smith, State Farm Rep. Ronald Gates and Russell Pargeon the auto accident whereas to I was rear ended, on July 2, 2013 was not my fault. The rear ended auto accident claim must be rewritten in such a way that I am not at fault. It is deliberately, wrongful, and misleading for State Farm to file an auto claim that wasn’t my fault, as a collision claim. It is also deliberately, wrongful and misleading for State Farm to deny pain and suffering compensations to the passengers that were in my vehicle on July 2, 2013. This not at fault, auto accident is going to be on my record, as an at fault accident, if state Farm do not change my claim, which means wrongful points will be taken off my driver license. I, the Policyholder, should not have to pay my passengers out of my pocket, when it is State Farm duty and contractual obligation not to refuse payment and prolong payments for a Legal Insurance claim, which is bad faith on State Farm BEHALF.
Please Sign The Petition Against State Farm...
http://www.gopetition.com/petitions/statefarmautoaccidentnotmyfault.html
http://statefarmbadfaithnotatfault.blogspot.com/
I had an accident. I was rear ended from behind. When I looked at my bumper I saw that the lady had knocked paint off my bumper, no dent, so being a good person, (GOOD NEIGHBOR as State Farm claim to be) I let her go, as well to find out that my car would not start and that there were other damages that had been done to my car from the accident.
Besides myself I had 4 more people in the car, 3 of them were children and the other was an adult, all relatives. They all suffer pain from the accident, which caused the children to not return to day care. They all took over the counter medications for their pain, but if their pain worsen, the kids, their mother and I will be going to the Doctor to seek medical care for pain, stiffness, as well as, soreness.
The auto accident that was not my fault (not caused by me), have the children in fear. At times they can’t sleep, they can’t eat and they have nightmares because of the auto accident.
As for the adult that was in my car and do not live in my house, she had to pay extra for a sitter to keep her children, who was injured in my car, because they were unable to return to daycare due to body pain caused by the wreck, and she also had to pay the day care center for service, too. She during the time of the accident had a television in my car.
Later the adult passenger, who was in my vehicle talked to Robbin Merrell, who was handling the medical coverage and was willing to pay their doctor bills, (but at this time there were not any bills). Sometime after, I talked to State Farm Rep. Ronald Gates.
I was told by State Farm auto insurance Rep. Ronald Gates that since I let the lady go, the automobile accident was my fault, and that my passengers are not entitle to pain and suffering from State Farm, but they are entitled to have their medical bills paid only because I have medical coverage.
However when I asked him to send the submitted false statement in writing to me stating that the accident was blame on me, he held the line for a while before he said no. Surely, for State Farm to avoid, fully covering my claim and by State Farm Rep. Ronald Gates falsely blaming the accident on me, means that State Farm will raise my insurance premiums.
Since Ronald Gates mind was set on the accident being my fault, I asked him to give me the CEO name, phone number and I also asked him for the CEO secretary, name and phone number, he would not give it to me, he told me that he didn’t know their names and numbers, which went on and on and on. I told him you mean to tell me, you don’t know the CEO, name, he said again no. I said again, you mean to tell me that you don’t know the CEO name. He then said wait. After that Ronald Gates told me that the CEO name was Ed. Rust. However I found that the CEO name was and appeared on the Internet websites, also as Edward B. Rust.
Then he told me that he could give me his supervisor name. I told him that I don’t need your supervisor name, what I need is the manager name who, is over your supervisor. He told me that he could not give me the Manager name who, was over his supervisor, but again he said I can give you my supervisor name. When I gave in and said ok give me your supervisor name and number, he started to give me the runner around. He held the line for a while, before he told me his supervisor name. Finally I called his supervisor Russell Pargeon and left a message along, with my phone number, on his machine, explaining what I was going through with State Farm claim Rep. Ronald Gates. Russell Pargeon never returned my call, which was Monday July 8, 2013 and today is Friday July 12, 2013.
So, I called State Farm back and asked to file a Consumer Complaint. The man on the other end asked for my claim number. After I gave him my claim number, he gave me the wrong phone number 770-418562, but keep in mind I repeated the number to him to make sure I had written down the correct number. Since I was given the wrong number I called back. This time I talked to a lady. She also asked me for my claim number. I gave her my claim number and she connected me to a phone, which had a busy signal, without giving me the complaint number. So again, I called back and talked to another lady, but this time I did not give out my claim number, instead, I asked her again and again for the Consumer Complaint number, which is 770-4185024 before it was given to me. Finally I called the Consumer Complaint number and file a complaint against State Farm for the bad faith in which my claim was being handled by Ronald Gates, who has a nasty voice tone. I was told it would take two to three days before I hear from anyone. Well it has been over two days and I have not heard from anyone from State Farm. Afterward, I called the Corporate Office to speak to the CEO. Edward B. Rust. I got a machine, so I left a message explaining everything along with my phone number.
Later, a lady name Evelyn called me. She told me that she was calling from the Corporate Office, but for the reason by the sound of her voice, I thought I had talked to her before, which lead me to believe that she was not calling from the Corporate Office. Anyway, she then went on to say that they were going to contact Ronald Gates Supervisor and have him call me, but whatever, Ronald Gates supervisor, namely Russell Pargeon says his decision, as to handling my claim is final, she repeated herself it will be final.
Evelyn went on to say that they don’t get in disputes with Employees and Policyholders, but she said she was going to write him concerning my auto claim and she said that it would be in my favor. She reassured me that I will definitely here from Russell Pargeon by Friday July 12, 2013. Well today is Friday July 12, 2013 and I have not heard from Russell Pargeon and nor have I heard from anyone from State Farm. Keep in mind not only did Evelyn from the Corporate Office supposedly email him, I left Russell Pargeon a telephone message on, Monday July 8, 2013 and still I say I haven’t heard from him. Although, we the victims have cooperated 100% with stated Farm, we should not have to continue to try and contact State Farm on an ongoing basic to settle this prolonging claim, they don’t have to contact me for my premiums.
My auto insurance coverage consisted of: Liability, Medical Payments, Collision, Comprehensive, Uninsured Motor vehicle, car Rental, Emergency Road Service, use of none owned cars, Loss of Earrings, Physical Damage, Death Dismemberment and Loss of Sight .
This wreck and State Farm Claim Rep. Ronald Gates have caused me, as well as 4 people with injuries, who were in my vehicle during the accident to go through emotional and physical stress. This accident was not my fault therefore you should not blame me to gain profit by raising my insurance premiums. It is bad faith on State Farm part to not pay or to prolong pain and suffering claims to the victims of an auto accident, who are covered by State Farm Insurance. I should not have to pay my passengers for their pain and suffering when I have State Farm Full Coverage Insurance, on my Vehicle.
Now, in knowledge of false information is defined, as being actual knowledge, deliberate ignorance of the truth or falsity of the information, or reckless disregard of the truth.
State Farm is a Mutual Company (it is owned by its Policyholders, it doesn’t have shares that trade publicly) which means without Policyholders, State Farm would not, EXIST.
A Consultant Firm whom I won’t name at this particular time, court records showed that State Farm hired the Firm as a consultant. The Consultant Firm developed methods for companies to become more profitable by paying out less in claims according to Videotaped evidence presented in Court.
Below are the Consultant Firm Methods for the Company: When a Policyholder files a claim, first make, a low offer, if a Policyholder (customer) protests or hires a lawyer the company should fight back. The Consultant Company slides, which were presented in Court says…can discourage Policyholders (claimants) by delaying settlement and stalling court proceedings.
By postponing payments insurance companies can hold money longer and make more on their investments and often wear down Policyholders (clients) to the point of dropping a claim. By paying less to its Policyholders will lifted their income.
Town hall meetings with adjusters have been held to urge them to pay less to Policyholders.
No Policyholder should ever have to go through something like this from any Insurance company. I pay my premium for full coverage Auto Insurance monthly and for State Farm to do business in a bad faith way is very, unprofessional on their part.
This type of doing business gives State Farm a bad name.
The lie, as to I was at fault and the denied payments of this Legitimate, pain and suffering claim is BAD FAITH on State Farm BEHALF.
In my opinion, to avoid fully covering my claim completly, State Farm Rep. Ronald Gates falsely blamed the accident on me and said I was at fault, which means State Farm will raise, again, I say my Insurance Premiums.
This should have been resolved in a timely manner.
On Monday July 15, 2013, I finally received a call from Russell Pargeon. Russell Pargeon answer was no, I don’t know if your Insurance will go up. His answer was no, I cannot give you anything in writing stating that your insurance want go up. His answer was no, I cannot give you anything in writing stating that the accident want be charge to you and his answer was no, I cannot pay pain and suffering to your passengers. He went in silent mode, which means he did not answer me, when I addressed to him that Ronald Gates told me that the accident was charge to me, will be on my record, and my premium will go up. He also went in silent mode when I addressed the baby sitter expenses, day care expenses, as well as, the car seats and the passenger, television set that was in my car. However, after we continued to go back and forth with one another, which was the the last time that we spoke to one another, Russell Pargeon, through phone conversation told me that he will have to see about whether the passengers in my car are entitle to pain and suffering. As of this day I have not heard back from him.
I recalled about what Evelyn from Corporate Headquarters told to me, Mr. Russell Pargeon decision, as to handling my auto accident claim is final, she repeated, it will be final, which was a truthful statement.
Therefore whether wrong or right Russell Prageon decision is final, but I can’t settle for wrongful decisions made by Russell Prageon and State Farm Executive Employees.
On July 15, 2013, after Russell Pargeon and I had disagreed twice (because I stood up for myself), through phone conversations the rental car service was discontinued without warning. The next day the Rental car service called me, which was on July 16, 2013. The tone of the Rental car lady voice was in surprise mode after she realized that I had not been notified by State Farm to return the Rental. In my opinion according to State Farm consultant court records things like this happens when you speak up for yourself.
Of course the RENTAL CAR was set up from July 2, 2013 to July 16, 2013. Now I have to pay out of my pocket for an extra day of Rental in which I have a document in writing, stating, when the Rental service will end, July 16, 2013, which is today. I was also told by State Farm employee who set up the Rental for me, when the rental service was going to end, which was on July 16, 2013.
Anyway, I pick up my car today July 16, 2013, from the repair shop even though my auto claim has not been settled by State Farm.
Although my vehicle has been repaired the following things below, which are included in with the auto accident claim must be settled by State Farm.
I want State Farm to rewrite the auto accident in a truthfully manner. Just because it is wrote up as I was hit from behind does not mean it want be charge to me. According to Ronald Gates the accident is charged to me and is my fault because I let the other vehicle go for knocking paint off my bumper afterwards to see that more damage was done to my car, as well. I want State Farm to not raise my Insurance Premiums, but how will I know, without taking State Farm word for it, after all in my opinion, premiums goes up more than pennies on a dollar without policyholders knowing why.
I want State Farm to settle the pain and suffering auto claim for my passengers and if possible for myself, as well. I want State Farm to reimburse me for the July 16, 2013 rental service. I want State Farm to reimburse the adult passenger baby sitter and day care expenses for the days that her children could not attend daycare, because of their injuries what the accident caused and at the same time, the adult passenger still had to pay day care expenses, too. I want State farm to replace the passengers, car seats and the television set that was also in my car.
Factual facts:
Liability insurance-Body injuries is used to pay for the following:
Medical bills, time lost from work, legal representation for injured parties, funeral expenses, long-term rehabilitation or nursing care and pain and suffering.
State Farm Claims Employees, Ronald Gates and Russell Pargeon have caused me, as well as the people with injuries, who were in my vehicle during the accident to go through emotional and physical stress.
In my opinion, with regard to bad faith, State Farm has demonstrated an element of dishonest, moral obliquity, and an ill will to support bad faith not only to me but to other, Auto Policyholders, Homeowners Policyholders, Rental Policyholders, Hurricane Policyholders, Tornado Policyholders, Storms Policyholders, Earthquakes Policyholders and Businesses Policyholders in the United States, and Canada, too, as well as, Policyholders all around the world. State Farm Policyholders must stand up for what they believe is right.
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Posted 3 weeks ago by Brenda Kidd
My husband receives two letters from them a week from offices all over the U.S. though
write us back.
The only people who will go after you this month are a mass murderer, a crack that you promised $20.00 dollars to or a police detetive who is in the down strecth to ketching the killer thzt he hzs czught.
i hzve to force myself not to hate these people because my husband is unable to get insurance even from the va because of his illness.
I had water damage to my house, was PROMISED things that they are not paying now, have gotten VERY rude claims people, have been with State Farm for four people, several cars, one house since 1976, and a condo for a few years later. I have never seen such rude, unhelpful people, and the agent has not been rude, but certainly isn't helping us either.
