SonicWALL customer service

We hope to provide a complete resource for SonicWALL customer support and customer service contact details below. Help us keep our directory current by adding any updated information you may have for SonicWALL.

Leave a Comment
Update this Listing

Customer Support

Update this Department Add a Comment

Phone: 888-793-2830

  • How to reach a live person:
    • Hold on through prompts will take you to a customer service rep
  • Hours of Operation:
    • This information has not been added.
      Click here to update this department.
  • Email:
    • This information has not been added.
      Click here to update this department.
  • Customer service link:
  • Main Company URL:
  • Description:
    • This information has not been added.
      Click here to update this department.

User Reviews

15
Dec

Posted by mikem


on 12/15/13 at 8:56AM

Horrible customer support. Thier automated phone system cannot understand english and thier technicians can't speak english clearly. Extremely long wait times for support to answer the phone and callbacks never seem to happen. Overall, a failing grade.

23
Apr

Posted by billh


on 4/23/13 at 12:37PM

It's a shame - when SonicWALL was a stand-alone company, the support was good...not great. It has nose-dived into the ground since Dell's purchase (and I'm a huge Dell fan). The techs don't read emails before commenting back (so the comments don't apply), they don't listen to what you've previously discussed, they leave the ticket sitting for days without contacting you back...and finally, they flatly ignore requests for escalation/management involvement.

Guess it's time to start recommending a different solution to my client base.

Customer Service Ratings

Based on 67 votes.

3.3

Get Immediate Help

Have a SonicWALL question? Get immediate SonicWALL support from HelpOwl.com.

Got an Idea?

Have an idea for SonicWALL? Submit, rate and comment on SonicWALL ideas by visiting IdeaIncite.com.

Corporate Office

Locate the SonicWALL corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Customer Service Scoreboard

See detailed SonicWALL customer service rankings, employee comments and much more from our sister site.

SonicWALL customer service news
SonicWall supera i tre milioni di firewall commercializzati e aumentano del 50 percento le registrazioni dei deal da ...

Questo sito usa i cookie per garantire una migliore qualità del servizio agli utenti. Continuando la ... SonicWall supera i benchmark di vendite e customer support. Dal novembre ... Inoltre, SonicWall ha incrementato il suo focus su customer service e ...

CRN Exclusive: Threat Hunting Startup Infocyte Lands Ex-SonicWall Top Exec As CEO, Launches Channel Blitz

Infocyte appoints former SonicWall General Manager Curtis Hutcheson as CEO in conjunction with the company's close of a $5.2 million Series B funding round. By Michael Novinson February 09, 2018, 09:52 AM EST. Infocyte has tapped former SonicWall ...

Password Management Market is Booming Worldwide | Core Security, Dell Sonicwall, Fastpass

Self-service password reset software enables users who forgot their password or triggered an intruder lockout to authenticate using another mechanism and resolve their own problem, without calling an IT help desk. Privileged password management is a ...

Related Companies

Listings for companies similar to SonicWALL: