Read the reviews below to see the experience other people have had when dealing with customer service from Shaw.
Spent two hours yesterday to shaw's television support line and I'm at it again. Now I also sent them a contact message that could take up to three days just for a notification that received the email. What happened to the call back service which is the main reason I have Shaw.
I have been on the line for 1 hr. and 14 min. I am seriously considering switching to another SERVICE provider. I feel you are overcharging as well as poor service. I've tried without success to try to rectify the problem on my computer several times!!! We've had no wireless for at least 2 weeks-I thought it was a local issue- apparently I was wrong.
J. Mountain
Horrible Customer Service in the Lower Mainland, so don't feel alone Victoria.
I think they have pushed the customer far enough, and it is time to take some action...they are far too expensive for the service that they provide.
I like the idea of a class action lawsuit.
Horrid customer service in Victoria!
It just should not be this hard to be a customer. I'm sick of poor service in every aspect. My cable still does not work even though they have sent out technicians several times.
Try & get through on the phone, it is ridiculous!!!!
and they make so many mistakes & never take responsibility for them.
Shaw is the worst company EVER!!!!!!!!!! I'm going to Telus.
On hold still 140 mins and waiting. No call back feature even offered. At Grams house and she is ready for bed and wants to kick me out and get off the phone. Worst thing I did was buy her a pvr for X-mas. Online activation down ????
SHAW SUCKS!!!!!!!!!!!!!!!! Don't what is worse Politicians or Shaw???????? SHAW SUCKS :(:(:(:(:(::(:(::(:(:
Shaw does not know the meaning of customer service. On hold for 1 hour and 19 minutes, yes that's right. Got someone who informed they were in sales and were about to transfer me, I told them forget it. Tried calling the local Shaw in our town the next day busy signals for 2 hours straight, went down stood in line with the other people complaining, finally got the cable service up in runing. Ever travel and try using Shaw Webmail? Forget it. You can never connect to the webmail, it is either down or does not upload. Shaw is a joke, switching internet and television to Telus. No company can be as bad as Shaw... good riddance.
Now you've buggered up the internet as my original comment disappeared into cyber space. I don't blame you - it was a doozie!! We in Salmon Arm are not paying fro what we don't get. Oh! Right - you said it was free ------- Thanks for nothing!! Past being a joke Joe!!
I changed from Shaw to Mts I phoned the same day to cancel,handed the equipment in following week,my bill was paid up a month in advance,when I phoned and asked about a refund I was told I did'nt give a months notice so no refund.I was never told about giving a months notice when I accepted over the phone the Shaw package.I'll remember never to accept any Shaw deals in the future.
I live in Vernon B.C. Recently I accepted an offer that Shaw had offered.I received a statement that Einstein would have a problem figuring out.So thinking that I would have no problem reaching some one in the customer service area to help me understand how to read this statement,I found that Shaw Cable would rather have you sit with a phone glued to your ear while all these ads promoting Shaw and all their services kept repeating over and over.The irony of this every few minutes a voice would come on and say ,Please don`t hang up because your call is very important to us.What a bunch of CRAP.
My name is Larry Stefiuk and I`m sure you would have no problem getting a hold of me.
I am really disappointed with Shaws customer contact service. The phone wait is unacceptable, the chat line wait is unacceptable and the long sequence of searches necessary to even find a way of contacting them is unacceptable. They have a close to a monopoly and so can get away with this but eventually is going to catch up with them.
I have been trying to reach Shaw for over two weeks to find out why I can't download their new virus protection program from McAfee. They say it has to be downloaded by Nov 15. (it is now Nov 13).
It is almost impossible to reach Shaw by phone and their website is no help.
I have been a customer for over 25 years and am very disappointed in their service over the past year. Costs keep rising as they nickel and dime us to death. What I was getting for around $90 about 8 years ago is now costing me almost $125.
Like so many other Shaw customers I know these days, I am far from a happy camper.
What did you do to my phone service?
Just had Shaw Home Phone/internet installed,and my phone line is not working properly.Can only make outgoing calls,and why did you change my phone #
Have been unable to reach any Shaw customer representative on the phone for 3days now
