Read the reviews below to see the experience other people have had when dealing with customer service from Roku.
I very frustrated because I cannot get anyone to help me re-subscribe to Warner Archive I changed my password and tried to connect with Warner Archive as well and I was unable to. I never received the e-mail to reset the password. I wouldn't complain but it is one of my favorites. I will try to reach someone tomorrow morning and I hope I get some results.
I purchased a Roku 2 device about a year ago; I have used it only a few times. I tried using it yesterday. I get a picture but no sound. I changed the HDMI cable, but without success. I took it back to Best Buy, where I purchased it, and they asked me to contact you.
Setting up Roku and purple screen appeared said to call tech service. The tech informed me that there was a charge which is called a consultant fee of $99.98 had to be charged for telling me to up a different hdmi cord. I called right back and ask for tech and surprisingly not in office I told the rep my info and to tell Mr. Brown I did not want his service and would be cancelling payment I was told he would take care of it. I guess they both were at the bank cashing my check.
My name is Roberta Romine, 923 Levidi Lane Unit 3 (cell) and I got the Roku Streaming Stick in Dec. Although it fits in the HDMI slot on my main tv it doesn't in my bedroom one. I filled out to get the free adapter, but have not received it. Could you please send one to me asap? Call if you need any additional info.
I do not have cable or satellite service; I use Cedar Networks (out of Albuquerque, NM) for my internet service and my phone service, and Roku in lieu of cable/satellite. I cannot get the NBC Sports Network. As I understand it, NBC Sports is available thru Roku only if I have a cable or satellite subscription. If this is true, this is absurd! The whole point of using Roku is get away from cable/satellite TV which we have consistently found to be totally unsatisfactory for the prices charged.
This seems to be an issue between NBC and Roku for which the end user is being punished. Why can't the two of you get your collective act together to quit forcing customers to buy services they do not want or wish to pay for just to get NBC and NBC Sports broadcasts?
Carol Lorenz
PS'”I sent this same message to NBC.
If you have a Roku Streaming stick call; the message says push 3 if you already have a device then 1 for the stick. This gives you a recorded message that says over and over again to go to Roku.com for all the help you need! Not! What you have to do is select 1 for "New to Roku?" then when someone comes on to try to sell you something tell them you need technical help and that you have tried troubleshooting. The only way to get to a technician on the phone is to have the operator transfer you.
I recently purchased a Roku streaming stick and while at first it worked fine, it started dropping its connection with my network. This happened constantly and made it difficult to watch a show. My wife wants me to return it but I have more patience and believe there has to be an explanation. I did order the extension to be able to connect more easily. But I am not convinced this will correct it. I also contacted Linksys to see if my network was having problems. We made a few changes and it still drops. Appreciate any help.
My complaint is the video "Baby Elephant Tries to Wake Injured Mother" in the Animal News section.
Have you researched this "cute" video???
The mother DIED! Not so cute now.
Take this down immediately or I will send further complaints to you and not recommend Roku and will cancel my service.
Finally put on hold for next rep 10m horrible horrible Muzak no one answered....repeat SAME THING AFTER 15 mins nada.
I called over 2months ago about sstreaming issues amazon,you took my into and advised me to call amazon and my provider they both said call Romulus,and again l was told to call amazon the problem is there.
I have been awayrecovering from major surgery....when l called months ago l still had warrantee,did you people fob me off or what?
This is the 3rd rogue in 6 years and loads of agitated in dealing with you.
I respectfully ask that you send me a new one as my warrantee was still valid when this debacle started .is my #.l spent nearly an hour today for absolutely NOTHING.....
I have subscribed for a channel Rokuindia.com and setup an autorenewal for my account. When I tried to cancel it either the website is not good nor the helpdesk. We can't find any phone numbers to contact them and when I tried to connect with them through email also no chance. So please don't subscribe for the channel in the name RokuIndia or connectindia for malayalam, telugu, tamil and hindi channels.
Called to get problem solved re lack of Livestream Channel programming lists on TCL Roku TV--can't tell what live programs on currently and many have wrong air date listed. During conversation tech person [in India] said I would not be able to call again unless I paid $10 or paid for 2yr insurance policy to cover all my Roku devices; said would try to solve problem this one time. Did not pay.
After walking me thru Livestream update and reset, said was the Livestream company's problem not Roku's--even though I told him Roku Livestream list works properly on computer but not on my 3 Roku products. 2 weeks ago emailed Roku and Livestream and have not had response from neither. Will contact Costco corporate office and Pissed Consumer to blast this product.
I spent over 7 hours in a 3 day period, speaking to individuals who could barely understand me. The customer service number I was given is NOT even the customer service listed here. I was told my problems were because I had been hacked and I needed a $99.00 firewall. For some reason, I bought into this and of course, the problem is not fixed because no firewall was needed. After speaking to several people, including xfinity, I have decided I am going to speak to an attorney about a class action lawsuit. I cannot be the only person being duped by this "customer service" and a firewall that isn't needed, and corrects nothing. I have the best wifi offered, thank you very much. If you have experienced anything similar, please let me know. Thank you.
I have a Roku
Love it works great. Easy to setup.
The reason I am posting is i received
An email saying I won a Roku 4.
It's been a month have not herd anything
about confirmation of the unit.
For those of you with a android you can download a Roku remote on your phone or tablet that actually works better than the remote. You can use the key board to type in a movie instead of letter by letter with the remote.
On Mon, May 23, 2016 at 10:44 AM -0700,
Hi there,
Congrats! You're a winner in our National #StreamingDay Sweepstakes - you won a Roku 4.
Please reply back with your full name, mailing address and phone number (for FedEx shipping questions).
Thanks,
Bill
Roku, Inc.
