Posted by portable dvd player
I have a portable dvd less then year old under warranyty sold from target but it will not stay charge what do to get it replace I have reicpt
RCA customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from RCA.
01
Jun
29
May
Posted by Lori
I bought a RCA Pro tablet 10 in 5/2016 , went bad 8/2016, Wal-Mart replaced with new, bought a extended warranty, now this one is doing the same thing 5/2017 ,8 months old ,walmat said I had to go thru RCA, the said I have have to pay shopping don't worry about erasing my personal info,REALLY!,5 to 6weeks, and the would me a used!!! One I was told originally i would get a new old ,you can't refurbish a tablet! CRA will not give me their5 CORP. NUMBER .I sick of crap made over seas I will NEVER buy a piece of cra from CRA AGAIN
20
Apr
Posted by Anonymous
I've always been a fan of RCA products. Until this blueray disc player I purchased. I've had it now for probably 5 years. Which really, usually is not an issue. But this piece of crap is malfunctioning 90% of the time. I use my, I'm not quite sure how old, 18 year old Samsung VCR/DVD all the time. Especially because my "new "RCA player hasn't really worked since a bit after it's purchase. Also, your web page to actually send s civil message, with maybe a response, does not seem to exsist.Never will purchase another RCA product.
17
Apr
Posted by viking rca tablet
my name is gwen or gwendolyn jackson my address . Please send me my RCA viking tabet you promised to fix. I got it for christmas the screen broke.. I sent it to you in Feburary 2017, with my tracking number from the post office. my tracking number my phone number is (205)780-6994 i need my tablet. please send it back as soon as possible. thank you gwen jackson
14
Apr
Posted by Anonymous
I start calling RCA around about 5 o'clock and didn't get any information or anything done until about 6 o'clock. The first time I call I spoke with a young lady by the name of Julie with the employer ID number 1245 and was told that in order for me to get my tablet either fix or one sent out to me that I would have to go online to fill out the warranty for myself and then wait to receive instructions. I said what why do I have to do all that if I'm giving you guys and call and you're able to do it over the phone with me so Julie said well Ms. Mills I'm able to do the online form for you but if I do it then you're going to have to pay for shipping. I said that was ridiculous and then that's when she gave me her information and I asked to speak with the supervisor but she told me that there was no supervisor available and I will have to call back. So I called back and when I called the second time the young lady tried to help me but I refuse I wanted to speak with a supervisor so I spoke with the supervisor by the name of Louie with the employer ID number one two seven eight then he told me that well the young lady that I spoke with earlier / RCA guidelines that we are supposed to fill out the form and then wait for instructions so he gave me a pre-authorization code. So I asked him to go ahead and help me with the form if he didn't mind and he's told me that he was too busy and that he had other calls to take and he will patch me through another agent. I didn't say it was your supervisor so why do I have to speak with someone else when you can just help me right now and he said he couldn't so I asked for corporates number he told me that he doesn't have corporate number and is there anything else I can do to help you so then I said no and I hung up. So I end up calling back for the very last time and ask for supervisor again like I did the second time and I will speaking with a man by the name of Bruce with the employer ID number 961327. So basically I got the same information as before and then I asked him that why did his number have more numbers than the other agent he told me that the Asians have different numbers than the supervisor so I said why I spoke with the supervisor earlier and he gave me only 4 digits verses 6 digits like you gave me and then he told me that well all supervisors have six numbers and not for it so basically the whole time that I've been on the phone with each person Julie and Luie they both gave me incorrect information. So I just don't understand at this point if I spent $40 for tablet and I have to pay for a shipping label is $12. He'll end up paying for shipping label for $12 I might as well just end up buying my son another tablet for Just $40. Then on top of that when I went to the website it tells you that you have to upload your receipt but it only gives you the option to upload one receipt but it's kind of difficult for a person that bill online purchase through Walmart and you don't have a receipt you just have a confirmation email. So when I told this to the last the last supervisor Bruce he told me that it was up to the warranty department to sell my screenshot email but I don't have a receipt like I said because I bought it through online. I'm just sick I'm just sick of dealing with RCA I would never in my life get a product from RCA. I wouldn't even refer anybody to them from this day forth they don't have to worry about me using them ever again if it wasn't for my son I wouldn't even care about the tablet.
10
Apr
Posted by Anonymous
I have never in my life been so frustrated with an encounter with the rudeness of your employee I get so tired of the companies that have you deal with the uneducated that don't comprehend English I asked to be sent to a American employee in USa In Sept Of 2016 I purchased a computer from Wal Mart an RCA I have always been well satisfied with your Products until my power cord for the computer end broke off I gave a rep the order nu and was sent the wrong one been trying to get this mistake corrected and all I get is run around I had to find someone in my neighborhood that had a computer to contact u.the employee is Robert ID Nu2024 .The way I was treated I will never buy another one Of your products and I will tell everyone I know to do like wise.my name is Cheryl Boyd I live in Richlands Va.this all pertains to order
10
Apr
Posted by Anonymous
What customer service???? I called for help with a portable DVD player I purchased 3 days ago and already there is a problem. Even though hours of operation began at 10 est, office closed as of 10:45 a.m. Est. msg said then to call When I called that number, it took me back to the same line I called originally. WHAT A JOKE!!! I'm returning the item, never buying rca again and will certainly put this on Facebook!
01
Apr
Posted by Anonymous
I purchased a RCT6303W87DKF 10 Viking Pro and the screen was cracked. I have tried multiple attempts with customer service to send something so that I can return the tablet and I haven't gotten a reply back yet. I also purchased a 13 month insurance for the tablet which is about to expire. CAN SOMEONE PLEASE HELP
01
Apr
Posted by Anonymous
I have an RCA tablet W101 or w116. I can not use it because when I use my Microsoft account number it returns that it is not correct. I changed account password and checked worked with Microsoft but not tablet. I did not set a code so can not use that.Can anyone help. Contacted support.rcatablets.com. expert said it was a temporary Microsoft e-mail problem that would be fixed in a couple of hours. That was two weeks ago. and 5 calls later still does not work they processed a charge but have not helped. Keep saying they will contact me quickly but never do.
30
Mar
Posted by rca smart tv
i have the rca smart tv i bought it in 2015 when i press the pandora and youtube button on the remote control it keeps telling me the application is in preparation and those two applications are not in my apps on the tv everything else is working fine no one can help me please tell what to do i was told the tv need to be updated but i dont know how to do it.
25
Mar
Posted by Anonymous
i purchase a R C A voyager tablet for my grand daughter for her birthday on december until this day she cannot get the use of this tablet and we are in march month the serial # is RCT6873w42 i purchase it from wal mart we have wifi but cannot access it from the tablet please reach out to me at my email [email protected] or on my cell thank you in advance G Gheerow.
15
Mar
Posted by [email protected]
i have a 10 inch viking tablet it will not charge .i called 2 weeks ago n a man said he would send me a label to send it back .but i never recieved it
14
Mar
11
Mar
10
Mar
06
Mar
06
Mar
Posted by Anonymous
I have an RCA television, LED LCD 32". I tried to turn off the enclosed captions on the screen, but only succeed in turning of the picture. I now have audio only and can not turn the picture back on with the sound. This seems to be because when I press menu I cannot see it without picture on the screen. So my question is, how can I return to picture and sound. I tried rebooting but that did not work. When it came back on, I had only sound.
Thanks in advance.
Frank Fischer
02
Mar
28
Feb
Posted by Anonymous
I just bought a soundbar system from Walmart ,its a RCA rts7010b .after opening it
i discovered that it didn't have any hookups for the TV. there was nothing on the box
that said that there wasn't one in there. I live 7miles from the store,i just cant
believe that it wouldn't say that there wasn't any any coax in the box!!!!!!!!!!!!!
i am very unhappy that i had to go back to the store and buy it.
Ray
23
Feb
23
Feb
Posted by Anonymous
Sell your RCA stock. Customer service virtually non existent. Needed simple help with mobile DVD player purchased at Christmas. User manual is worst I've ever seen. On line support ? Don't bother. They can't be serious if they think I'd ever buy any RCA product in the future.
Pete M. In Venice, Fl
17
Feb
Posted by Anonymous
Never going to buy another RCA product. Purchased a tablet and contacted them immediately telling them the power cord tip was off center and had to be in a specific position to charge. I was sent 2 different emails saying they were looking into it with no further contact. That was in November it is now mid February and I can't charge my device at all. I would rather buy a tablet from another company than give them the amount they want to purchase another cord. Worst costumer service I have had ever!!!!
15
