Read the reviews below to see the experience other people have had when dealing with customer service from Pyle.
This online help is for the birds! No one helped, but they were quick to ask for money! I am a disabled veteran and do not have the money to pay some robot to try to help hook up the PSBV200BT that I purchased on the 1st of May, my one and only pay for the month! So thanks for nothing!
I have to say that it has been a long time since I have dealt with a company that DISRESPECTS ITS CUSTOMERS TO THE EXTENT THAT PYLE DOES. I CANNOT EVEN BEGIN TO REMEMBER WHEN I HAVE RECEIVED WORSE SERVICE FROM A VENDOR. No matter how many times I have called this company I CANNOT SEEM TO GET THROUGH TO ANYONE OTHER THAN A SWITCHBOARD OPERATOR WHO PUTS ME ON HOLD AND LEAVES ME THERE, LATEST ATTEMPT WAS TODAY & AFTER 15 mins. ON HOLD THE CALL JUST DROPPED OFF THE LINE. 2nd TIME TODAY, I COULD NOT EVEN GET THROUGH TO THE SWITCHBOARD OPERATOR, & IN MY 3rd & FINAL ATTEMPT I GOT A STUPID RECORDING TELLING ME THAT THEIR "OFFICES WERE NOW CLOSED, BUT I COULD LEAVE A MESSAGE IN THE GENERAL MAIL BOX (WHICH APPARENTLY DOESN'T EXIST BECAUSE I WAS ONCE AGAIN LEFT HOLDING "A PHONE LINE TO NOWHERE". TALK ABOUT BEING "TREATED LIKE A 'CUR DOG ON ADOPTION DAY AT THE SHELTER', THIS IS IT. All of which after trying to get through last Friday that they have "Special Hours" and close at Noon (I believe that is the correct time, but whatever it was, they closed early & once again I could not get through to anyone there). PLUS, when I try to log into my account at the site I get a "403" error message telling me that I am not authorized to go to that site. Using a different link at what is now supposed to be their "Login Page" I am told that the email address that I was using to sign on does not exist in their system (DESPITE THE FACT THAT THEY HAD BEEN USING THAT EMAIL ADDRESS TO CONTACT ME ABOUT THE SAME ISSUES FOR THE LAST THIRTY (30) DAYS). Trying to take the "easy way out", I just tried to Open a new Customer Access Account, using the same email address, only to be sent a message that the ADDRESS WAS IN THEIR SYSTEM ALREADY, AND TO LOG IN UNDER THAT EMAIL ADDRESS (THE ONE THAT I TRIED TO LOG IN ON IN THE 1st PLACE. NOW I AM DEALING WITH A 2nd DEFECTIVE PRODUCT (VENDOR REPLACED), AND I STILL DO NOT SEEM TO HAVE ANY WAY TO TALK TO ANYONE IN THIS COMPANY, CANNOT USE THE USER NAME THAT I INITIALLY TO OPEN A USER ACCOUNT WITH THEM. EVERYONE SHOULD JUDGE FOR THEMSELVES THE QUALITY OF SERVICE PROVIDED BY THIS COMPANY BEFORE PURCHASING ONE OF THEIR PRODUCTS. Incidentally, I have another one of their products that I having trouble figuring out the correct wiring sequence for the rear view camera to communicate with the monitor in the front of the vehicle that I also CANNOT GET ANY FORM OF SUPPORT OR INFORMATION AS TO HOW TO WIRE IT IN CORRECTLY!!! I guess that I will try to get through to their CEO later in the week to see if he is really away of the irresponsible manner in which his company is functioning, giving them the benefit of the doubt one final time, simply because I have run several companies over the last 25 years and found that there are times when employees attempt to shield their absurdly poor performance and the disgusting manner in which they represent a company to its customers/clients from their management, which I can only hope is the case here as I cannot imagine any CEO expecting their company to succeed given the turmoil and malicious mechanisms that appear to be in place at Pyle.
I purchased your 7 in backup camera.I think it is wonderful. I had 3 ft of cable left over The screen is sharp and bright. I wired it so it is on when the ignition is on. Due to the lack of poor vision to the rear in my 2018 car my only problem . items are closer than they look on the screen. Is there an adjustment I can m
ake ? Thanks ....real good product
I have been trying to deal with you foe over two weeks now over a car radio. I am a 72 year old Vietnam combat veteran. I have got nothing but BS from your company. Now I am filing a complaint with the US BETTER BUISNESS BEAUREO towards your company. And placing a article in the Vietnam veterans of American paper of your response to me. Thanks you. You truly deserve it. Jim Martin
This was the worse experience that I ever had with a product and the service of this company... Will never recommend this company and trust me I will not stay quiet.
I requested to get a call back and instead got an email to fill up plenty of forms for a product that never worked.
I was even willing my self to pay the part in order to make their crap function..... Impossible this company are not client oriented and deserve to shut down....
This place is unbelievable....I purchased a dvd player for my car....it came without the attachments to hook on to the head rest. I contacted them and they gave me a ticket number ...I keep contacting them again and they keep telling me to call their parts department which I have done at least 10 times now and always just get a voicemail box that is full.....this is the worst service I have ever had from anywhere....Im going to tAke the piece of crap back to Walmart and be done with it for good.....DO NOT PURCHASE ANYTHING FROM THESE PEOPLE....YOU WILL BE SORRY!!!!!
I have Pyle Flextreme model PSWP6BK waterproof MP3 Player. I had about 5 of them, but different charging port. It is good for 3 month, not longer. This latest model already been replaced ones and now replacement unit stop charging and does not work. Every time PYLE charge me $10:00 to get replacement unit under warranty. Very unreliable product. Sorry I keep buying them I should find better product.
