Posted by Uli
A year ago I purchased Glasses with Transition Progressive Transition Glasses withScratch Protection.
When I picked up my glasses I said to the Lady at Pearl Vision, that they don't seem to fit
right and she adjusted the height of the glasses on my nose, and said that it will take a few
days for me to get used to them. (This is not the first pair of Progressive Transition Glasses I owned, I am wearing glasses since 40 years and 10 years with Progressive Glasses).
After wearing them for a week I went back to Pearl Vision and was told by the Manager that
the Lady that did my eye exam wrote down the wrong prescription, therefore the glasses
are not fitting me. they ordered new glasses for me and after another 2 weeks I finally
got the glasses that were ok for me.
After 6 month I had to go back because the scratch coding came off. The Manager looked
at them and said that he will get me new lenses because the scratch coding is peeling off and
he was even able to see the manufacturers name imprinted on the coding.!!!
3 month later I had to go back because same thing happened again, the scratch coding is
peeling off. This time, the Manager said right away: you scratched your lenses.
I told him no I did not, it is peeling off. He insisted that I scratched my glasses, but he will
be so kind and replace the lenses. I informed him again that I do know how to clean
glasses and never ever had this problem before until I used Pearl Vision. He would not
let me finish, got up and said, we will call you when we have your new lenses and left
the room.
The way this was handled is unacceptable and unprofessional. Especially since this is
a recurring problem. I am using only the glass cleaner provided by Pearl Vision and microfiber
glass cleaners by Pearl Vision.