Pearle Vision customer service

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Customer Service

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Phone: 800-937-3937

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User Reviews

23
Dec

Posted by Curtis joe


on 12/23/23 at 11:18AM

Roseville the worst. In minn. Alvin the mgr is rude. Talks down to u. He said he's taking my $ i put down into collections. He called me to tell me to not call there and hung up. He said listen boy. He is a bad person. I can't believe it. He needs to be fired

01
Sep

Posted by IRIS


on 9/1/21 at 7:53AM

New to the area I found a Pearl Vision at 3349 Monroe Ave, Rochester, NY 14618 to make an appointment for an eye exam and glasses. I called the store and spoke to Karen who answered. I was shocked to hear such an aggressive unfriendly response to my location questions. I am a regular Pearl Vision customer and am unaccustomed to this treatment. When I got to the store "May' was equally disrespectful and although I only wanted to make an appointment, I was told "go sit down and wait"
The customer service was hostile and I walked out feeling devalued and dimissed. Please contact me to discuss this matter because I don't believe Pearl Vision is not this type of company

30
Mar

Posted by Melody


on 3/30/21 at 3:35PM

Absolutely the worst customer service I've ever received. Rude and unprofessional. I purchased the insurance plan on my frames and lenses. The lenses were cloudy and the film was peeling prior the the one year protection plan expiring. They reluctantly replaced them. After the lenses finally came back and I left with them, I noticed 2 white spots. When I returned and pointed it out they told me it was scratches and that I must have scratched them. They finally agreed to replace them again, However I also noticed that my Burberry frames had lost the symbol on top of the frames. They refused to replace the frames stating that my coverage had expired 2 weeks earlier. Why could they replace the lenses and not the frames. I will never do business with this company again. This is the Seminole, FL location.

09
Dec

Posted by Rogelio


on 12/9/20 at 3:47PM

I've been trying to make a complaint on pearl vision the Georgetown location in Brooklyn on two employees that was very unprofessional. Me abs my mom was disrespected after spending $900.00 the manager was in the store at the time of the November 4 incident and no one has assisted us as of yet we've been getting the run around and we want to handle this situation that was very unprofessional.

28
Nov

Posted by John Barnett


on 11/28/20 at 5:12PM

Its been more than 14 days I have a pair of safety glasses but not my pair of regular glasses that was ordered 10 31 2020 at pearle vision in the capital city mall camphill pa paid for both pairs of glasses with a credit card no phone calls no response better business bureau and the Pennsylvania attorney General office have been notified of the situation and will be involved in investigation also industrial eye's safety forms need to be filled out by my employer henkels and McCoy inc request like to see the situation resolved or a full refund

View all 33 Pearle Vision customer service reviews »
Customer Service Ratings

Based on 7 votes.

1.4

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Hours of Operation

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Pearle Vision customer service news
Ad of the Day: Pearle Vision's Touching New Ad Stars a Boy and His Very Special Glasses

Eyewear might not be the first category that comes to mind when one thinks of emotionally powerful advertising. But a new spot for Pearle Vision by Energy BBDO gets to the very heart of the matter with the touching tale of Ben, a boy who has a very ...

Energy BBDO Wins Pearle Vision

Pearle Vision has selected Energy BBDO, Chicago, as its new creative shop following a review launched last fall. Pearle had worked with Arnold Worldwide for more than six years. The Havas incumbent participated in the search that concluded at the end ...

Pearle Vision offering buy one, get one sale

Pearle Vision also offers more than excellent deals, discounts and customer service — Pearle Vision has an onsite lab and most glasses can be made and ready by the next business day. In some cases, they can even offer same-day glasses. Aside from ...

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