3M customer service

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Customer Service

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    • Mon-Fri: 7am-6pm CT
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User Reviews

Posted by Anonymous


Very disappointed with the poor response 3m has provided to our national disaster and not immediately ensuring that your PPE products were not made available to American healthcare workers as a priority. This is a disgrace and will do my best to avoid purchasing 3M products going forward which will be difficult to do. 3M owes American healthcare workers an immediate apology and you should be ashamed. Thankful our President took immediate action against to ensure 3M PPE products go to American healthcare facilities first. Amazing the government would have to make 3M do this. Definitely a reflection of 3M's greed and lack of patriotism to our country. Oh and no matter how many commercials you start putting in our face you all failed our country miserably. Disgusted with the whole process! Believe you me the American people understand and will not forget this soon.

Posted by Maryhelen


I'm writing with the greatest of frustration regarding the 3M packing tape....Every year I mail gifts all over the country....every year my husband buys this crappy tape....the tape is so difficult to use once you've lost sight of the end....however with your tape I never quite get that far...as soon as I start using the end tapes back to somewhere...where I haven't a clue...I've used pencils to wrap it back only to have to do a complete surgery only it ends with me in tears and me threatening my husband with divorce!!!! Whoever designed this tape needs to be retrained to help old woman like me to be able to use them!!!! I have 3 brand new rolls that are cut and scarred and can't be used!!!! I can design a roll easy for everyone to use...oh I'd say by the time you read this email!!!! Please regroup and FIX the packing tape!!!!

Posted by NA


do you still provide training and certifications for your HV cold shrink kits?

Posted by antoniom1


About 5 months ago I purchased the self adhesive Camnmondo Strips with hooks to place two very special plaques on the wall in the kitchen.
I didn't want to use nails and saw your advertisement on TV. I went to Lowe's and purchased a package and followed the instructions to the T. They are suppose to hold up to 5 or 10 lbs. The spoon and fork only weighed about 1 lb each at the most. They are very fine thin porcelain. They are hand painted and hold a special sentimental value. Last night I was watching TV and heard a bang and went into the kitchen to find the spoon on the kitchen floor, in pieces. Very dissapointing. It is irreplaceable and your advertisement was false. This is very surprising for a 3M product. We have photographs of what happened to the spoon. It can't be repaired. If you would like to see them, let me know and I will e-mail them to you.

Posted by Anonymous


I was pleasantly surprised today by your company. I had purchased a 3M aircleaner (the FAP01) within the last 1 to 2 yrs. The filter had done it's job, & was totally filled with dust. I needed a new filter; but looked ALL OVER & in addition, called some stores. I was disappointed, as I could not find the filter, nor even the machine. But today I googled up 3M's phone number. The employees that I dealt with (a young man initially, & then a young woman; wish I could recall their names) were both prompt, polite & knowledgable. The woman explained that your company hasn't been able to locate a store that will distribute the filters or the machines. Anyway, she said that she'll send me a courtesy filter & an order blank for the future. THANKS! I appreciate the gesture!

Liz N.

Customer Service Ratings

Based on 186 votes.

3.1

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3M customer service news

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ReportsWeb.com has announced the addition of the “2015-2023 World Industrial Eye Protection Market Research Report” report detailed insights about the aspects responsible for augmenting as well as restraining market growth and analyses the market ...


3M Company (MMM) Ex-Dividend Date Scheduled for August 23, 2018

3M Company ( MMM ) will begin trading ex-dividend on August 23, 2018. A cash dividend payment of $1.36 per share is scheduled to be paid on September 12, 2018. Shareholders who purchased MMM prior to the ex-dividend date are eligible for the cash ...


Jerry Smith shoots 64, leads by 2 at 3M Championship

BLAINE, Minn. – Jerry Smith said his opening round at the TPC Twin Cities wasn't as stress-free as it might have appeared. Nonetheless, Smith made three late birdies to shoot a bogey-free 8-under 64 on Friday and take a two-shot lead at the 3M ...

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