Read the reviews below to see the experience other people have had when dealing with customer service from Mediacom.
I have not even had my installation and we are off to a bad start. First off if you offer deals like switch and save then it needs to be reflected in the bill immediately. Not be retroactive later. I do not operate like that. So when I told the customer representative that we need to delay till they have the billing correct. Well let's just say they told me I was canceling altogether. Did not try to smooth it over or anything. So I will stay where I am with the service I have. I had issues with them years ago and left. So far nothing has changed with their customer support.
It is too bad that you don't act on the bad reviews to improve your customer service. I called the customer service number and got a very rude person. I went to the local office only to get another rude employee. I'd like to say this wasn't the norm but I can't. Don't you provide customer service training for your employees?
Your service is the worst. AIJZPhone service was out, again, most of the day. Either modem is down, tv connection to wireless is disconnected, or phone service is down every week! Waited 35 minutes for chat on linetonight.
Support tech finally got me dial tone. She wanted to schedule service call on Monday, March 6. After repeatedly telling her no, I disconnected from chat. Immediately received an email confirming service call on Monday, March 6! What is wrong with you people? I will switch back to DirectTV asap.
Ok I stayed home waiting for repairman. He is supposed to call prior to arrival. I glance out to see him opening my back gate and letting my three dogs out! The front gate was unlocked and no dogs. In my haste to try to get outside, I catch my finger on the door and fracture it. He didn't apologize and went to look at outside cable. Now I see he's gone and I still have no cable.
How is that every morning and night for the last 2 days I have no service,I get channel should be available shortly. ref code S0a00. I'm paying very nicely for a service I cannot use. I came home tonight to the same message as above. Please fix thank you Connie Barton
Been hooked up now with Mediacom for a couple months now. Have had very bad service with this company. Have had someone out 7 times now to fix our service. Can never get ahold of customer support on the phone. Always have a recording saying very high call value and gives you couple choices but none to talk to customer support.
Very poor service since I began with Mediacom several months ago... Problem is not a lot of options in my area. Mediacom service is quite terrible. My internet is out for days at a time and when I call I get the same thing: first, you might hear a recording that "service is out in your area, would you like a call when service is back on" and when you push for yes you never get a call back; then if you call back and wait for an actual person, they are usually in another country and difficult to understand and inevitably cannot help you, so they send a technician to your house days later, if they even show up at all! It's like going back in time, but even then service was better....
All of my mediacom services have been out since about 2:30 pm!!! I've had so much trouble with mediacom since I got it!!! Customer service sucks!!!! They say you'll get a call when it's working,but it NEVER happens!!!! I'm still waiting for a call from last weekend!!!!
I had mediacom service set up in my home on Monday, and by Friday morning, it was already having technical difficulties and I wasn't able to use my cable box or my wifi! I called so many numbers for help and have only got recordings. I jus want answers as to why it isn't working, instead of jus saying it doesn't kno when it will b up and running. I understand that there are some things that cannot b fixed right away.. but it's been over 12hrs and ive yet to speak to someone about my issue. And to think I thought I switched to a better cable provider than my last! Apparently not. And i was also sent a credit report that I didn't ask for, which is the stupidest thing to me.. what's it to mediacom to find and send me my credit report? I can do that on my own if I need it, instead of my score being penalized bc of it being checked when I never asked for it to be.. and was never asked by them if I wanted them to.. nor was I told that they were going to do that. Anyway to sum this rant up, I regret switching to mediacom, and if I'm already having this much trouble and cannot view my cable or use my internet, ALREADY... then lord knows what's in store for the year I'm under contract! This is bull and I've paid WAY too much to have my service not working, after only having it installed 4 days ago!
Mediacom got a credit report on me stating I rewuested service when I had not. I called to enquire about rates and decided I would not use Mediacom. I was very upset to find that even after deciding I did not want to use Mediacom, my credit report from Experian was pulled anyway. Now my score has been lowered. This needs to be addressed and corrected immediately between Mediacom and Experian. Please have it cleared up immediately
Mediacom is terrible to work with. They are unaware of what is going on within their company.
I have gotten bills that don't line up with customer service or info online. I am sure I have paid unnecessary amounts to keep my cable up and running when they said I had too. I am not on location of my property and quite frankly think I am being scammed with information about money, bills, reconnect fees, blah blah blah. In addition during off hours, customer service is in the Philippines. I will be on Dr. Phil someday looking like an idiot for giving information to who knows. This place is a mess. Is there another option? Just do not put any stock in Mediacom ... just sayin. I also think they don't really care and feed you a line out of some manual sitting on their desk that probably rotates around the office. If they are the only game in town, there is really no incentive for Mediacom to do better business. Its a big thumbs down for mediacom. I am irritated just writing this.
My service was disconnected this morning. I used the 611 number and everything was up and running in no time except for my phone. It still says suspended number. When I try to talk to someone a recording comes on that says I need to use the 800 umber. I can't phone out so this is impossible. Can you please check on this for mw? thank you very much.
Installers need to know how to connect the cable to a vcr and tv that are of the older variety!
1 RF IN (antenna in) CABLE TO BACK OF DIGITAL TO ANALOG ADAPTER(DTA)
2 RF CABLE FROM DTA TO VCR.
3 RF CABLE FROM VCR TO TV.
Then the customer has a hell of a lot better chance of getting the VCR settings menus to come up without having to spend hours or days figuring it out themselves, or TRYING to get customer support to help( fat chance with those no nothing's)
they expect you to honor their contracts but they have no idea of doing same their rep tells you anything to get you signed up then year or so later Mediacom said she had no authority to state any conditions, but she worked for them and they approved the contract terrible company
