Read the reviews below to see the experience other people have had when dealing with customer service from Mazda.
I purchased a 2016 Mazda CX 9 Signature and am ashamed to drive it. About 3 or 4 weeks ago I hit a small animal and tore the trim off the right rear wheel well. Seems Mazda can't get me replacement parts. $45,000 car and I am ashamed of it. Won't make this mistake again.
I bought my 16 year old daughter her first car a 2005 Mazda Tribute. I have had two instances when the accelerator sped up and it was quite scary. I am concerned that it could be an issue if it continued to accelerate while my daughter was driving it. She currently has her permit and we drive it sparingly. Please advise.
2014 Mazda CX5- worse car Ive ever owned!! Fresno dealership covers, minimizes, dismisses and lies about service issues. When warranty expired still had same issues but now no recourse. Mazda corporate is not much better. Main issues are: Car has intermittent fuel odor in cabin and leakage on ground, wont turn off. And causes battery drainage- I recently learned I had to repeatedly force into park to turn iff, rear brakes unevenly and prematurely wore out. Dealership dismissed, denied, covered up these usdues. They are simar to other Mazda recalls and TSB but my vehicle isnt on those lists. Consulting with attorney. .
I have a 2011 Mazda 6 with 66409 miles.
This car is an automatic. The car does not start in Park gear. However, it does move to Neutral and starts.
I called my local Poughkeepsie dealership to explain the problem. They notified me that the car was out of warranty and in order to have it fixed I must pay for the repair.
I then called corporate headquarters and was told that they would contact the dealer , explain the issue, but I would be responsible for a diagnostic fee.
I spoke to the dealership, they informed me that I was responsible for a $105.00 diagnostic fee.
With that I explained that I would call the Better Business Bureau.
I am a car owner for over 40 years. My husband and I drive over a 1000 miles a week. Presently we own 4 cars.
I have had many cars over the years and feel I am aware of what is "normal"for modern day cars.
To my knowledge, a 2011 AUTOMATIC car should not move out of PARK to start in neutral. I feel this is a defect in the car that poses a safety issue that I should not be responsible for. I would appreciate your assistance in this matter.
I visited Mazda in Moon Township, Pa to ask if they could do a trade in on my ford focus 2013. I am having little success with Ford to remedy a problem with the automatic clutch. It has been pulled, cleaned and seals put in twice. Now the engine light is coming on and lost power. Ford is aware...still no action. The question was simple. Could you do a trade in for a mazda CV3? The young lady that opened the door for me was trying to ask him that same question. The man at the desk stated: Didn't we just go over all this last night? Remember what I said? The girl replied, yes and turned to walk out as I followed her and said, does that mean yes or no? She did not reply, but started showing me a mazda I liked. As we walked around, a woman and another man entered the office. They laughed and carried on to the point that I could not here the girl speak as she showed me their inventory. I waited another 10 mins. when the young lady called to the office and said...Is she going to be able to make that deal without going over $300 a month. Being close to the office, the room got silent. All the laughing had stopped. Then the man walked over to me and said." I ain't gonna be able to do it for under $300 and walked away. I said Thank you as he stomped back to his other co workers. I know my car had problems. I had leather put in it, heated seats, just bought "run flat tires" $600. It wasn't a junk car. I keep my cars looking clean. I really felt that I was invading their territory. NOT ONE PERSON, other than that young lady, who by the way, apologized for their actions, said hello to me. When she made that call to him and said..Do you know what you are going to do? She doesn't want to sit here all day. That put him over the edge. We were interfering in his storytelling. That is RUDE!!!. I owned a Mazda in 2012 and loved it. In fact I bought it in Moon Township. I won't be going there ever again.I'm done. Just out of curiosity....Have your sales dropped since they have been there??? All they needed to do was say ..sorry, but we can't do that. Ashame
If you are looking for a car loaded with recall issues that are not attended to than by a mazda 6! My 2010 Mazda 6 passanger dashboard literally melted in the sun! Other car companies with this issue issued recalls, not Mazda!
Also, if you want your neighbors to start hating you, another great reason to buy a mazda! The factory alarm has plagued so many owners (do a quick search) and goes off at random times with no fix unless you leave your doors unlocked! Finally after going insane listning to the alarm at 3Am 5AM and any other time I left my doors unlocked only to find my card rummaged thru by a thief yesterday morning. Why Mazda would not fix a melted dashboard and malfunctioning alarm for their customers is beyond me, NEVER AGAIN!
The Mazda3 commercial seen on the southeast TV stations is all wrong! It first shows a young man driving down curvy roads with double yellow lines which means no passing and then an officer pulls up on the right side of the vehicle in which the young man sees the car approaching to the left in the side view mirror. If you gonna show this in the USA then you need to abide by USA highway laws. This could lead to bad driving habits. Thank you for your time and have a great day!
I have owned four Mazda's in my life, and I will say that I will never purchase another one of these cars. I bought my wife a Mazda CX7 one year old. It is a 2010 and now has 70,000 miles on it, very easy miles. We just had it break down, needing to replace the turbo and catalytic converter, $3,600!!! My Mazda dealer told me these cars always blow the turbo early, and that Mazda had set up a special warranty to cover them. Turns out my VIN number wasn't one in the extended warranty group, that is b.s.!!! I asked, "is there something you can do for me?", he replied, yeah, I can replace your turbo". Arrogant jerk. Let me tell you my son and I are fanatical about taking care of the car, changing the oil every 5,000 miles. In addition all Mazda cars have the cheapest brake systems. After 70,000 easy miles on this car I am also replacing my rotors for the SECOND time. We replaced the pads probably 4 times already. My wife drives easy and there is no slamming on the brakes, they are just no good, on this CX7, my old 626, my old RX7 and my more recent Mazda 6, all bad brakes. I am very disappointed to have to spend $3,600 on a repair Mazda KNOWS ABOUT. I am very unhappy.
I have a 07 Mazda cx7. Since November of 2015 I have spent 15000.00 yes 15k on a new turbo a new engine a new front end. All due to an oil leak and a knocking no ice I heard. I am now back in the shop for the third time for the air conditioner. And the check engine light came on again. EGR valve is out. It has a new engine!! I'm in Pueblo Colorado at Sale Spradley. Don't bring your car here to get fixed.
Mazda needs more advertising on television, and advertising in general if it's going to nee heights as I know it is it needs a game plan on introducing more and diverse ways of contacting its audiences to get them enticed many people I've met who love Mazda say the same not enough advertising so people think Mazda when there looking for the car
We own a 2014 Mazda 6. Unfortunately and we do not know how it happened, the Driver Headlight cover got shattered. We called to see how much it cost to replace it and heard the Part alone cost $730 plus $230 Labor. Come on guys, really? The headlight cover is broken, the light works and everything has to be replaced? $1000 for ONE headlight cover replacement??? I'm so mad. I really liked driving the Mazda, but if I think about what we have to pay for something so simple, I don't think I ever will own a Mazda again. Other Car companies offer here and there something or if you contact them, of courtesy help you out. There is no Coupon, no nothing. This is not the 1st time we felt, Parts are just outrages cost. This time, it hit bad ......
Hears the deal I'm a pretty honest person when it comes to being responsible for my debts and money owed to those I've promised to pay! My problem that I have with this transaction @ your dealership is you have yet to prove to me that I'm responsible for your mistake. I feel your employees should know your in house policies and should never hold customers responsible for services they've promised and their mistakes @ the time of purchase I made it clear I was not in a position to give a down payment! Your employee assured me she had a way of making my buying purchase a pleasant experience and keeping my purchase close to what I had in my previous loan agreement with No down payment and loan @ or around the same amount. It was her who approached me on how this was going to be achieved! They offered me a refund on the amount I'd paid initially for my gap insurance that had yet to be used, oil change and dmv credits which would be used as my down payment and might I add this was done with much excitement! I was never told nor did I sign any contract that stated if or upon denial of credits I would be held responsible for a cash down payment. Her being your finance coordinator and working for your Co. I had no reason to believe that she had no idea of what she was doing or was trying to swindle me just to get a purchase at my time of visit. Your employees should know what they can and cannot do as well as your on site Managers who are approving their paperwork. I am very displeased with your Co. and their ethics when it comes to customer satisfaction. I feel as I've stated to Orasane you need to provide me with paperwork that clearly states I'm responsible for this down payment your asking for 3 months in to my loan payment. When provided necessary documents I'll have my lawyer take a look at the paperwork then we can move forward. You can contact me by my
I have had my Mazda Miata 2001 LS in Ourisman Mazda of Laurel Maryland for several problems. The most expensive and pervasive problem is my check eng light coming on. I have had it repaired here and another shop. I took it to the dealer because I KNEW they would fix it right NOT. I was told the solution to my problem was to add carb cleaner and drive it. It still codes. In addition, the last service at this shop, My rear heated window was popped out when I came to pick it up. This is a convertible top. Of course I complained to the Service Manager who denied it happened in the shop. The tow driver even knows the window was in tac when he towed it to the shop. Now I have to replace the top not to mention all of the money I paid for service that is still not working. . I had the car towed to the shop this fall...havent been able to drive it because I have no window and the car keeps coding. ..could not find any one to put the glass back in. I was told I had to replace the convertible top to the tune of $2500...So this car has sat in my driveway for about six
My next step is to report this problem to the Attorney's General's office for resolution.
Sincerely,
Denise J. Ponder
This is my second Mazda that I've owned. I bought my Mazda6 in 2014. Since then I've had to replace my head light and fog lights six times! Every four to six months one or both burn out. I've taken it to a Mazda dealership each time only to be told that don't know what the problem is YET they charge me $118.00 each visit. I've owned plenty of cars to know that changing the bulbs two to three times a year is not normal. At this point I would NEVER buy another Mazda nor recommend someone to buy one. I have written to the manufacturer, I have argued to no end with the dealership. I have received no response.
Hello, I own a 2004 Mazda MPV , I recently changed out the PCV valve and had disconnected the battery in order to reach, in doing so all my sensors reset and show not ready for state inspection, I put 40 miles hoping it would trigger the sensors, but it hasn't..how long to i have to drive in order to trigger the sensors, any feedback would be appreciated. Sincerely
A happw Mazda Driver
Im paying for 2007 cx7 which i owe $8000.00 more. I can't drive this car because of the white smoke. I was informed of a turbo charge problem and the expense very costly. I'm 62 yrs old and a patient with M.S. I'm very upset with the thought I'm a loser again. What would be your suggestion before I proceed with legal actions against Mazda.
My mother and I both purchased mazda 3 at the same time. We are now both expected to return to the dealer once again for another recall. This will be my 3rd trip. Sadly when i get there i already know that they will not care, just like the 2x before. Just wondering, maybe i should wait a bit to take it, there is bound to be another recall next month! Buyer beware! Mazda is not what it used to be.
This 2015 Mazda Touring 5 door hatchback is my wife's 3rd Mazda. Her 1st was a 03 6 sport with the v6 & a 5 speed standard transmission. What an awesome car. Kept it for 9 years with only minor problems. Her 2nd was a 2012 3 touring. This car was not so good. Lots of transmission problems that the dealer couldn't repair. So, we tried again with her latest 3. This has been a pretty good car other than the sunroof leaked water all over us whenever it rained. They fixed that at the 1st set ice. Now the display freezes for no reason. When it happens, you are stuck with whatever was on the radio, because you can't adjust the channel or volume when it freezes. Same with the GPS. If it freezes when you are using the GPS, you are out of luck. It's been back to the dealer 2ce now. They say if it's not acting up they can't fix it. So when it happened today, my wife called her boss and told him never be late. She then drove 15 miles to the dealer while the backup camera was stuck on even though she was driving forward... And couldn't use the radio or GPS. She got there, left the vehicle running so the techs could maybe diagnose it while it was acting up. They said they didn't have time today, shed have to bring it back!!!! WTF??!! I know she will bring it back and it won't be doing it and they will blow her off again! This is our 3 Rd Mazda, and our children bought a Mazda because of our recommendation. If they blow us off again, it will be the 3rd time and we will start the lemon law proceedings and have Mazda buynthis car back,and we'll buy a Toyota.
I have a 2001 mazda tribute. Car stalls while driving on highway three times in the past month. Service performed to try correct problem has already cost me $2000 and vehicle stalls again after paying the repair bills and driving away, then stalls half hr later. No power stee4ing, no brakes, no radio no fuel pumping no starter only clicking. Vehicle is dangerous safety Hazzard only safe when parked.
I have problem with tribute not starting and running for about six months now. I have replaced everything u can replace but nothing. I contacted mazda to ask qyuestion about pcm and was told I would have to bring in to them. they would not even let me talk to mechanic said that they was getting paid to do their
job no time for me to ask him a simple question. I mean ive spend over $1,400 and I just think
In 2006 we traded are handa civic for are first Mazda 6. Soon after started having a violent front end shake that would only happen at freeway speed. We took it to the dealership we perchanced it legacy Mazda in Orem Utah and had it looked at they could not find anything wrong. We continue to having the violent shake where the whole car would just start shaking unexpectedly it was very inconsistent you could drive for a month then all of the sudden you would be literally shaking you off the road. . After a couple times taking the car in for the same problem. We decided to trade it in. Here's where the story gets even crazier. So we perchance a another new Mazda 6 at night. We got up the next morning and of course went out to look at are new black Mazda 6 and discovered a scratch on the trunk a burn in the seat, some swirl markes in the pant on rear drivers side door and roof pillar support. We went directly to the dealership and on the way noticed a mileage discrepancy instead of 270 miles it was 2,700 miles. We had a our sales representative come out and take a look at the vehicle. He would not give us a different vehicle. He said he would replace the set and fix the scratch. We reluctantly agreed and later took the vehicle in for repairs. Instead of replacing the cover they had it repaired you could still tell they didn't fix the scratch on the trunk either. We tried to get them to repair it properly a second time of course they declined. Wait there's more a few months later the trim on the rear drivers widow started falling off. We took it in under warranty back to legacy Mazda they fixed under warranty and said nothing. A few months later the trim is falling off a second time so we take the car in but now the dealership is Orem Mazda not legacy Mazda. They call my wife and tell her we can't fix your trim you door is bent do to a previous accident ! He didn't believe here when she replied we purchased the car new and have not been in a accident. I literally went down to the dealership and basically told him what I have written today and he was very willing to help. He got Mazda to pay for the part under warranty and basically had his machines rig it back on the best they could being the door is bent. The car at the time was less than a year old and all repair were done under warranty. I once again was unhappy with are new car and tryed to get them to help me out with another vehicle. Being they had changed ownership they felt no responsibility. So I went home got online on logged my complaint with this exact form with no response from Mazda. Now in 2015 I'm still waiting. We are ready to purchase a new vehicle and however we take extremely good care of are vehicle's are mazda 6 has clearly been wrecked the paint on the door and the rear bumper has been going south on us since 2010 and the rest of the vehicle is like new. The trim has started coming off once again. I know there has to be a paper trail a mile long to confirm all my complaints if only someone would look into it. Time to step up or loose a customer for life. Thanks
I bought my 2015 Mazda 3 in July of 2015. I received a recall notice & immediately brought my car in to Palm Springs Motors for the recall service. The service manager indicated that they had not yet received the necessary parts from Mazda to perform the service e. A week later PSM calls to say the part is in. Now, PSM does not have a rental for me & I have to wait over an hour for a shuttle. I'm now being told that the "clips" to the fuel tank are on back order & this whole recall service may take even longer. I am so regretting leaving Toyota for Mazda & will never recommend any of my family, friends, or coworkers purchase through Mazda.
