Jitterbug customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Jitterbug.

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Viewing Jitterbug customer service reviews 1 - 25 out of 27
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07
Nov

Posted by Anonymous


on 11/7/22 at 9:11AM

My mom is blind so she does not need or want the ability to send or receive texts or pictures. She needs a phone that will come on when she opens it and will call when she requests a person on her list like in my car. She does not want to invest in Alexa to do this. She can figure out how to charge it, or I can help her with that, So I am suggesting a phone that comes on when she opens it, disconnects when she closes it and responds by calling someone who she requests that is in her phone book without Alexa. Nothing else.

24
Jul

Posted by Anonymous


on 7/24/22 at 8:54AM

I am 68, I have NEVER in alll my life ever had as many problems with a cell phone as I have had with this Jitterbug....OMG....the problems are NEVER ENDING....did I listen to alllll the OTHER complaints about how bad JITTERBUG is...NO, its because I am stupid...I actually thought all those other complaints were just people wanting to complain about something....found out, again, I was wrong......NEVER, EVER again! I have never been so happy to get rid of something like that little piece of irritating garbage in my life...

13
Jul

Posted by Anonymous


on 7/13/22 at 4:48AM

I need to speak to a real person without being charged a fee...I already pay monthly for this useless to me (today) telephone...

13
Jul

Posted by Anonymous


on 7/13/22 at 4:46AM

I don't use my cell phone much...only for travel...I am on vacation and the darn thing seems to be dead.. I can't call anyone because THE PHONE SEEMS TO BE DEAD...

02
Sep

Posted by Anonymous


on 9/2/17 at 3:48PM

You state that your hours of operation are 24/7 but that is not true. PLEASE UPDATE!

18
Jul

Posted by Maggie's daughter


on 7/18/17 at 9:00AM

My mom owns a flip phone jitterbug. On the front there is a light on. But it's on all the time. How can this be turned off? Thanks!

30
Mar

Posted by Anonymous


on 3/30/17 at 11:58AM

My elderly ill father purchased a jitterbug phone less than a year ago. Phone broke so he went to Verizon and purchased new phone on Monday. Verizon requested Jitterbug release his phone number. Jitterbug claims it will take up to THREE Days to release the number. On day THREE my sister called Jitterbug and was told it should be released soon. Day FOUR I called. Mark told me I had to contact Verizon and have them connect the phone to his number and they would close his account. Verizon checked and his zip code had been entered incorrectly (their fault) and they resubmitted request to Jitterbug. Called Jitterbug back told me I had to give it time, could not look at account and could not expedite the request. Horrible customer service. If info was incorrect why were we not told Wednesday or the first time I called on Thursday. Horrible customer service. Run from this company!!!!!!I'm sure Dad will have to change phone number which is huge due to all Medical papers need to be changed.

10
Jan

Posted by Paul Kellor


on 1/10/17 at 1:43PM

My mom just got her new jitterbug flip-phone and I'm trying to figure out online or in fact anyway how to (if any) block unwanted numbers she keeps receiving.
Can't find any results online, do I need to contact customer service by phone or what.

23
Nov

Posted by [email protected]


on 11/23/16 at 2:12PM

My mom wants to return her jitterbug phone so how do I go about doing this ?

09
Nov

Posted by 5STAR JITTERBUG CELL PHONE


on 11/9/16 at 8:29PM

It's A Shame You People Refuse To Help Me Get Voice Dial voice Mail Added On My Jitterbug Cell Phone Now Today Is 4 Days I'm Working To Get My 5star Jitterbug Phone To Work I'm Sure You've Got The Ability To Help Me Now @ No One Is Ever Responding Back To Me About Getting The Help I Need Today So I Ask Many Times Over To Be Helping Me Now To Activate On My Phone The Voice Mail @ Voice Dial Now Again Please

25
Aug

Posted by Anonymous


on 8/25/16 at 10:09PM

I find it interesting that you "offer" 24/7 service that apparently is not in effect . All I know is my 91 year old Mother , who lives 7 hours away from me, cannot reach your customer service department , nor can I . I will be calling 1st thing in the morning . And we thought your phone service would be a good option. NOT !

08
Jul

Posted by Judith


on 7/8/16 at 3:36PM

Regarding the Smart PHone I am trying to order, I had inquired prior to post Father's day. At the time, the price was $112.99 with no activationfee since I am a long time customer. I don't remember exactly when I called but it was when I first saw the ad for $112.99

Today, 7/8/2016, the price went up to $129 on my first call with no activation fee. I told your representative "Okay" except my cell phone cut the conversation off. I waited for a return call but never received it.

I called back in about 20 minutes and was told by Megan that it was $149 and tomorrow they would give me a refund of $25. I told her that I had saved money to cover $112.99 and it was pushing it to cover the $129.

I asked to talk to the supervisor and Megan information me that she had just talked to a supervisor. She did not allow me to the supervisor. Megan was rude and I told her the deal she offered me was unacceptable.

I am upset and angry. What good is it doing me to be a good, loyal customer?

27
Nov

Posted by Anonymous


on 11/27/15 at 8:50AM

on your statement you list as a place for inquiries or help. but no clear way to get help!

14
Sep

Posted by Anonymous


on 9/14/15 at 5:55AM

Jitterbug would get a lot more business IF it sold its products through a major carrier such as Verizon who provide personal one on one support when needed.

03
Sep

Posted by Anonymous


on 9/3/15 at 2:15PM

None of the customer service contact numbers work. What's up with that?

29
Aug

Posted by Anonymous


on 8/29/15 at 9:39PM

called customer service with a couple of questions, and spoke with 'Ferdinand' who was extremely friendly, informative and a pleasure. refreshing!

20
Jul

Posted by Anonymous


on 7/20/15 at 11:30AM

Loved my Jitterbug for what I wanted it for. Security while in my car. They came through with all they agreed upon. Minutes were good and cost was better.

15
Jul

Posted by Anonymous


on 7/15/15 at 9:49AM

Stop ripping off senior citizens,nobody does minutes anymore and really 200 minutes that's three hours,my grandmother would do that in one day,shame on this company for preying on the ill informed

22
Dec

Posted by Anonymous


on 12/22/14 at 9:46AM

I'm looking for a friend of mine phone number and they have a jitterbug cell phone

08
Jan

Posted by none


on 1/8/14 at 9:07AM

love my jitterbug phone, but guide book is vague on how to send a photo to someones' cell phone from the one i'm using. would you be able to give a simple step-by-step instruction? thank you

06
Jan

Posted by Vern


on 1/6/14 at 7:43PM

EXTREMELY DISAPPOINTED with Jitterbug Touch 2 customer service. LONG wait times, bad voice mail system. Many hours of setup time. They must not hire enough customer operators to properly do the job. Many transfers to other operators. VERY BAD CUSTOMER SERVICE !!!!

15
Aug

Posted by Anonymous


on 8/15/12 at 5:41PM

My father has only had his phone a few days. He has macular degeneration and can't see very well. We have called customer service about several things in the last few days and their responses have always been excellent, polite, comprehensive and very helpful. He's so excited about this phone because he couldn't see the buttons to dial out on his other cell phone. With Jitterbug, he can dial himself, use voice dial, or use the Jitterbug operator to dial. We are thrilled with it so far! And we ADORE customer service!

11
May

Posted by C/Green Valley AZ


on 5/11/12 at 7:56PM

I purchased a jitterbug phone for my Mom who was recovering from a critical illness 2 yrs. ago. I gave the fon to Mom as a gift and set up and transferred her home fon number to the jitterbug. I paid all the bills and have spoken to customer service quite a few times to upgrade her service,etc. My Mom now has dementia and is no longer able to work her fon. After 2 months and my Mom's condition not improving I called to see if there was call forwarding available to my fon. There is not, so I wanted to close the account. Even though my Mom has NEVER spoken to jitterbug, they want to speak with her to close the account! Lindsay states it is a legal reason and says my name is no where on the account? How can that be? A supervisor who name is Ryan showed absolutely no empathy for me and stated she would have to talk to my Mom to close the account. Jitterbug wants my Mom to confirm her address. Do they not understand what dementia is? Beware to all the Kids who try and take care of their Parents and pay their bills. If you get a fon for your Parent, don't even put their name on the account. If you want genuine empathy and assistance, you won't find it here! C/Green Valley, AZ.

08
Sep

Posted by Anonymous


on 9/8/11 at 5:15PM

What is going on ? Can't get through to any of your people on any of your posted phone numbers ?
Lost or had stolen my phone--need to cancel it ASAP.
VERY unhappy with your service ( or lack of)
Rosiland Frazier
Redmond, Oregon

10
Jun

Posted by Anonymous


on 6/10/11 at 11:31AM

Good luck getting yourself removed from an emergency notification on someone else's account. Apparently, the subscriber can add anyone they want, and you can't do anything about it. And customer service will not remove you, unless the subscriber calls. Here's the situation: subscriber is in the hospital, Jitterbug calls me 5 times a day, starting at 6:30am. Now, what is going to happen if the subscriber dies? Am I stuck receiving these calls until they go out of business? Does Jitterbug listen? I've reported it to the FCC. Jitterbug should at least verify if someone wants to be on this list, before adding them, and let them know that there is no way off this list.

Viewing Jitterbug customer service reviews 1 - 25 out of 27
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