Posted by Migsfla63
Went to Hooters in San Diego called complain corporate office so they were going to send me a $75 gift card never heard from them again or service will never go to Hooters again no gift card issue
Hooters customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Hooters.
12
Jan
04
Jan
01
Nov
Posted by Strick9
The Hooters in high point,nc. . We visited Saturday night the wait staff was OK , not really Hooters girls, the manager just stood around and didn't appear to concerned about the customer. When the cooks made our order wrong,no one was worried about us. So it will be a long time before we visited a Hooters again.
26
Oct
Posted by David Brown
I came in and got 2-chili with beans, 2-Big Bajas requested them well done, got back to work and both our burgers were very undercooked, they were unedible for us, I work at hospital and it was my turn to get supper and it was a diaster, we work 12-14 hour shifts and it was very disappointing our supper was ruined, different ones come for our supper and never had a problem but this time was a bad experience. Hope to hear from someone about this.
23
Oct
21
Oct
Posted by Anonymous
I was at your restaurants in Columbus Georgia and I have never seen so many over weight ladies.I have been in your restaurants from Miami to Albany ny and I have never witnessed this. And that might be why at 6o'clock there was no one in your restaurant,I love hooters and I hate to see it like this
16
Oct
19
Sep
Posted by Anonymous
My family of 20 people went to Hooters on 5350 Southwest Blvd, Fort Worth, TX 76109.p They were very disappointed in their customer service yesterday Sept 18 around 6:15. It was supposed to be a celebration bday of my Brother n law that has passed. He use to loved going to Hooters every time he could. And to remember him they went, but the had to wait 1hr in a half with no communication from anyone not even the manager on duty. My husband went up to him ask how much longer they were going to have to wait to be sitted they & they ask if they could just get any table they didn't have to all sit all together the just wanted to celebrate at his favorite place just like we have done since 2007. My daughter was insulted by one of the customers and my husband was upset with they customer and they exchange words. But the customer was able to stay but my family was all kick out! There was two managers that come out to let them know they (my family) had bar bill so my son went in to take care of it there was also a hooter girl that came out to ask if they were still going to need the table mangers said no! But they're were table available but not together but they wanted to put them together. I don't think there's anything that can be done but I wanted Corp to know what was a very special day turned out to be so sad for my family!! All they wanted to do was to celebrate the life of my brother n law.. Thank you for your time Christina
14
Sep
Posted by [email protected]
My husband and I have been to the Hooters in Ocala Florida 2 times! Both times were not very good! First time, the manager came out and explained that they were new and we were trying to explain that we have been going to Hooters for a very long time! We came from South Florida Miami Fort Lauderdale Pembroke Pines xcetera area! Their food was not consistent with theirs! The hot sauce wasn't even close to theirs! The manager Mike assured us that it was because they had just opened so we decided to try it again. This will be the very last time I will ever go to the Ocala Hooter's again! We love normally, the fish and chips! When they brought out the fish and chips you could not tell the difference between the curly fries and the actual fish! It was that small! And, in the wrong batter! When the manager heard about this he went in and came back and told us they cut the fish wrong and I explained to him Not only was it cut wrong but the batter was all wrong, so he went in and he cooked our fish! He actually did a great job! But, by that time I was to aggravated to eat! Also, I had Margarita and I'm not sure if the sour mix is so strong that you cannot taste the alcohol or if it was just me! So I ordered doubles just to make myself happy! I wasn't going to complain about that because sometimes it's just me! Funny thing is though, I'm not a complainer, because I have been in the business pretty much my whole life! I'd rather give constructive criticism and it never ever complain to corporate! As a matter of fact, this is the very first time I have ever done this! The manager should have tried to buy us instead he went to look for free appetizer coupons for the next time we came in and couldn't find any, but I'm not looking for a free meal I was just looking for a good food! So with that being said I will never and I mean never ever go back to Hooters in Ocala again! I will, however try again down where we used to live and hopefully have a better Neil there! It's sad, because he said you are corporate and I have never heard of corporate or not having the same exact ingredients xcetera. I hope for your sake people do not judge Hooters by this experience and I'm glad at 5 new better and have absolutely had better!
09
Sep
Posted by JERRY HARMON
I complained about poor service on 9-4-16. The GM contacted me by phone somehow he got my voicemail. He told me to call back so we can resolve the issue. Since then I have called numerous of times to speak with him. I get rude workers after I asked to speak with the GM.Yes you did failed me miserably. However our family Monday nitght ritual all you can eat wings is on hold. Not only in Springfield Il. But St.Louis as well. Also Jackson Mississippi. Also in Memphis Tn. Until futher notice. That's how displeased I am. You never know the power one person have and I will be reaching out to others. Hope you guys had fun displeasing us.
14
Aug
Posted by Anonymous
Avoid the hooters in williamsburg virginia unless you dont mind sitting and waiting forever while at least half of the tables are open. When we asked the manager she told our party of eight that she just didnt have much help and didnt wont to upset or overwhelm the girls. I thought that the customer came first when you delt with public, but i guess if your staff is a bunch of prima donnas, it doesnt matter if you customers are left sitting in a hot vestibule forever. My rating is zero because you cant go any lower...
05
Aug
Posted by Anonymous
Not happy with Jackson Hooters. Locattion, staff and customer base leave me feeling threatened. Not enjoyable at all. Like being in a foreign country. You have improved your food over the years, however, everything else has deteriorated.
I don't need a gansta dining experience any more.
31
Jul
30
Jul
Posted by Anonymous
Hooters in Springdale Oh has terrible service. Someone needs to read the Facebook reviews and do something about it...I love Hooters but will NEVER visit that place again...7 servers (hanging around talking)...only 8 tables in the place (I see why)..2 bartenders....we waited 15 min...still didn't have a drink ordered...poorest excuse for a business that I have ever seen...cater to the "dominant" as you say...whatever...a working female is way hotter than a diva afraid to break a nail...someone needs to step up to this challenge!!!
27
Jul
Posted by Anonymous
Today was my son's birthday & after hearing all the guys talking about it decided that's where he wanted to go so he could get his picture taken with The Hooters Girls! The service was absolutely awful,the food wasn't good either, and the walls had more personality the girls did. I asked for a shirt & never got it! The girls sang him happy birthday yet couldn't sit back down with other men fast enough.So not only did we waste our money, and get crap service but came home with a disappointed little boy who doesn't have a picture to show for it!
24
Jul
16
Jul
16
Jul
11
Jul
Posted by Anonymous
I just wanted to say how embarrassed I am for this Morehead NC hooters establishment....I am on vacation and it was my birthday and I asked everyone to go to hooters about (10) of us.. So we get to the restaurant and was greeted by casey. Who was a very nice girl but very Uneducated with the hooters drink and food menu... She took drink orders then told us they don't make them so we order new ones.then came back again because there blender was broken...then she said sorry she not a drinker and this is why she does not know the wines and drinks Hence while this is going on people are standing at the hostess stand and the manager is just starring waiting for one of the girls to go down there. Next we made our order all our food came came out one by one for 20 minutes including appetizers that came out same time as entr�©es.so that was a little frustrating.. Then it was my birthday so the manager came up to me and said " we will be singing to u very shortly. We just have a few people to sing to as well but we will be yo u shortly" and don't forget he is telling me all this and it's MY birthday... Was very embarrising for my group.glad it was a surprise!!... Overall worst experience I have everrrrrrrr had at any restaurant.. And to let a Manger be there and be completey clueless to what is Goin on is by far nuts for a well known and very popular restaurant.. The reason I am telling u this is because I manage a restaurant I would would love to know if my customers ever had a experience like this.. Thank you very much
David miesner
07
Jul
Posted by Edmonds1128
Visited this hooters last night after a long day at six flags. To start it off the hostess that seated us, put us in a dirty booth. The table still had cups & trash on it! She apologized but came back with a dry paper towel to wipe it off. Alyssa was our waitress. She came took our order. Brought us our drink but after 30 mins our food never came. She came by told us she talked to her manager & says he's in the kitchen talking to the cook & seeing what's the hold up..we should have our food in 10mins. After 15 more mins we went over to her asked for our a ticket for the drinks so we can leave. However Alyssa said she wasn't going to charge us, apologies again. Needless to say after an hr, we are still hungry!! Not one time did the manager come over an speak with us!! As we walked out the door he did give us a go to hell look..we will not be going back to this location of hooter again!! This location could definitely use better management
04
Jul
Posted by A. Grant
Tonight, I dined, well I should say I attempted to dine at Hooter's in uptown Charlotte. With myself was my husband and another couple we were taking out for dinner. Our server explained she was new but then look about 10 minutes to bring us 4 waters. Soon after we ordered, one portion of our friends food came out and nothing else. After about 20 minutes, we flagged down another server to find ours. She came and asked what the issue was. At this point, about 30-40 minutes into the meal, our guests were missing parts of their meals and my husband and I had nothing at all. Also, we'd ordered a cocktail with our waters that still never made it to the table. We finally got a manager to come to the table. It was Christine Williams, a manager I've worked with in the past. She said that she did us a favor by seating us early, that she'd give us a discount, but there was nothing she could do about our food being absent. Okay so we waited an additional 15 minutes before she returned and said our food didn't come because we wouldn't be allowed to share meals. By this time we've been waiting for food for well over an hour and she waited until THEN to tell us it was our fault for the food not coming. We asked her to cancel everything and we attempted to leave feeling humiliated and she chased us out and told police that we left without paying for the same drink wed never got! We are furious and have never been treated so poorly. Please contact me immediately regarding this issue! Surely there are better managers to serve quality guests.
29
Jun
Posted by Anonymous
I have a bad experience last Sunday , we spend a family time ,,but unfortunately. Me and my wife left. A two pairs of sunglasses on the table, a soon we figure out. Make a phone call and the manager told me yes I have it here , come tomorrow after 11 am there are in a bag with your name ,
We have chance to pick up after Tuesday nigth, but the lady told my wife there is only one pair in the bag ,
What yes the expensive glasses wasn't. In there.
And only have the shipper ones
That's socks and I hope trey pay back for the glasses
Michael's korsh
Was my wife. Mother's Day present
14
Jun
05
Jun
Posted by Primo
I have been going to hooters restaurant all over United States. I have never needed to make a comment but I don't have the words to describe how rude this place is. I have a family of 7 and my kids are witnesses to this obscene place. Disgrace! I will never spend money in this spot ever in my life. Round Rock tx in the corner of hwy 35 south and Sundance pkwy.
