Read the reviews below to see the experience other people have had when dealing with customer service from HR Block.
I chose the 23.99 for my son who is a student .By the time I was done they wanted to take about 89.09 out of my sons federal refund. So iI chose no to file electronically . First of all I was charred 29.99 plus tax . The site I started on said no code needed. Another thing if I new you needed a printer I would of never never went with H&R block . Their for I feel I have been ripped off. Because his taxes are actual
Had my taxes down with a very fine person, however since H & R Block has gone corporate ??? The fee I was charged of $360 was outrageous. After 10 years I will not return next year nor will I refer any of my friends to H&R Block and you have lost a very good client with a lot of referrals. My income was $21,500 for the year Marie L Kosich
I was trying to file an extension last nite your online tax service keep saying the deadline to file was april15 and that deadline had passed. It was9 pm on April 15 since I live in Alaska I had 3 hours left. Was very dissatisfied with this problem in your system
I have been trying to download software to my laptop for several days, constant problems, cannot connect to internet. Internet is working or I wouldn't be leaving this message! 800 telephone numbers are zero help. On screen message tells me to call an 888 number, zero help. If I can't load this software soon, I'll be forced to try TurboTax, I don't want this, do you?
Paid H&R Block to do my taxes this year. The accountant that was to fill out my paperwork discredited me about the amount of medical deductions I had, and said it wouldn't make any difference. I showed him all of my receipts. I had about 75 pages of them. He added a few and told me I was correct. He gave me back all of my paperwork, told me to go home and add them up and return in two hours so he could fill in the information and I could sign everything. I went home, added everything, went back and gave him an amount. He didn't double check. Just took my word. Then charged me $325. (He never included the previous years amount I paid for tax service on my return, either). He made me write a check, in which I didn't want to do. I wanted the amount included on my tax form.
I paid for services that I could have done at home for free. I did this man's work for him and then had to pay him for it. I want my money returned and this person repremended for it. The location I went to was in Bellevue, Ohio.
Worst experience ever! The "tax Professional" spoke English on about a 1st grade level. Then asked me how to fill out the tax forms! She kept asking is this where I should put this information? Really?? I went to them because I am not good with numbers and their people are SUPPOSED to know what they are doing. The cherry on top was them offering me their insurance in the event of an audit for a few hundred bucks more. I replied saying "No thanks,if I get audited my lawyer will be in touch when I file suit against your company."
Very disappointed with HR Block.I have used both turbo and HR block. but this year I had a couple question as to where I should apply taxes paid last year to IRS and state. No customer support could tell me how to do this. Very disappointed. The customer support rep and his supervisor admitted they did not know their software. So what good are they. Never buy HR Block again. I am going to ask for a refund and go get a real software program.
I HAVE BEEN COMING TO H&RBLOCK FOR YEARS AND TODAY I WAS VERY DISAPPOINTED IN THE CUSTOMER SERVICE I GOT TODAY. I WALKED IN AND THERE WAS NO ONE TO GREET YOU. AND THEY WERE NOT BUSY AT THE TIME OF MY APPOINTMENT. I HOPE YOU WILL CORRECT THIS PROBLEM. I THINK SHOULD FIX THE PROBLEM FOR YOU LOSE MORE CUSTOMERS. AFTER MY EXPERIENCE TODAY I THINKING ABOUT GOING TO ANOTHER TAX PALCE.
Anyone thinking about downloading H&R block software online...I definitley to NOT recommend it..They charged me an authorizaiton fee of $60.94, plus $54.95 for the software..
when I called customer service to see why I was charged $115 for the basic edition, iwas told the $60 fee was an authorization fee to charge my account the $54.95 for the software, and I "should" get that back in
my account in 3-5 business days..OMG!!
Beware!! This is not disclosed anywhere in the website ...HIDDEN FEE!! so mad!!
