Posted by Anonymous
Hello my name is Valerie I have a brilliant baby ideal product. Can someone please give me a call Thank you
Graco customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Graco.
16
Jan
21
Jul
23
Dec
23
Sep
Posted by Terri2016
I purchase a crib and it's missing a part which is the bottom stretcher bar. I have called and email Stork craft for 3 months and still no response.
Ashland Classic crib
Model 04520-331-GH
Manufacture dates. MAY 2015
Will someone please help me and see that I get the missing part.
08
Oct
Posted by Anonymous
I am absolutely apaualled by graco customer service.
I contacted them about the brake fault on our Sybil b to be told that they were not aware of any problem what a lie the Internet is full of complaints about it .
Then told by customer service to contact the American part of the company , why when we live in the UK , they can't help because we don't live there and they have never sold that model in USA .
WHAT SORT OF CUSTOMER SERVICE IS THIS, YOU TOOK OUR MONEY AND NOW DONT WANT TO KNOW.
26
Feb
17
Oct
Posted by daniel adams
I bought a gracious pro shot after I seen all the ads and thought it would be a good investment , I but many accessories everything that I needed work good.I used it about five times I replaced the battery come to find out it's a circuitboard now they don't have a replacement circuitboard and say they only guarantee it for year so basically I have to throw all this extra money out from all the extras because it can't be used now now to buy another one they want to charge without any real break in price this discussed me it's about me being a guinea pig for them and I thought that I was buying the best what therefore I am not buying the best I don't think that Grayco really cares as long as they sell the product well they sold it to me and I guess I'm one of their suckers because I sure don't reply very fastthey took the money but they won't give me any sort of a break in price I don't I really am losing respect for Grayco I hope others don't fall for the same trap whenever it's a circuitboard and then they tell me that there's not one available it's just discussed me to see might throw my money out the window thanks for nothing Grayco
12
Feb
Posted by Anonymous
good luck getting a replacement harness for the car seat recall. I have been calling all day and cant get through. No voicemail to leave info nothing they just say call back later and hang up. I assume there are millions of other parents having the same headache right now hopefully everyone will actually get one before any tragedies occur god forbid. All I can say is that Graco better get their act together or I see many lawsuits in their future.
25
Jun
17
Jun
Posted by Anonymous
The rep had a terrible attitude! I bought a stroller and one of the wheels keeps going flat. She wouldn't help me without the model number which I wasn't able to locate on the product. I had to look it up online even though she works there because she just sat there in silence when I told her I was having trouble locating it! Then she told me it would be months before she could get the replacement out to me! I told her, very nicely, that I was disappointed in the product as I have to fill the tire with air everyday.She didn't even offer an apology. I will not be purchasing any more Graco products!
11
Oct
Posted by Mom of ximone
Called today to ask about a support clip for my graco quattro pack n play.model number1780633,manufacturing date:09/07/2011.The person who answered.name is karen was not very helpful,she did not give me any suggestions or options.She just said "unfortunately support clipd does not come with that model."Nothing else,whatsoever.I paid a lot of money in this system to have this service!?!Don't buy this product,The Graco pack n play yard travel system with cuddle cove.it's not worth it!
27
Mar
Posted by Lil Mama Roth
I had ordered rear wheels for my Graco single stroller which was purchased 4yrs prior. Customer service was very helpful. I only needed one wheel, but the representative offered a 2nd wheel (so the rear wheels will match) at no additional cost.
The color of the wheels ordered were on back order (still awaiting their arrival 2mos later) and when I contacted Graco regarding issue, they offered to send 2 rear wheels that were in stock for my stroller model at no additional cost. I received all the hardware and wheels 6 days later and am very satisfied with the service received from Graco.
I love that Graco products can all be used together (infant car seat booster works with other Graco infant car seats as well as strollers) this is a great feature when your children are not close in age or traveling with someone who also has Graco products.
I only use Graco products. They are worth the investment being that they are very durable, low maintenance (which is great for parents who are on a budget) and last the test of time as well as toddlers!
