Read the reviews below to see the experience other people have had when dealing with customer service from Fido.
I really do not like fido with all my heart. I moved from Rogers thinking that I was doing something wise, ooh! poor boy! I got reaped off and within 2 months i knew I had made the worst mistake. I cancelled and now they have been sending me bills of the money that I dont know where it comes from. Real Scam like the so called attorney in Spain who would tell you that you are a beneficiary of late so and so and promises you millions of EURO!
You are the worst!
I been a Customer Roger in the pass, but due to some over charge on my bill, I eventually switching to FIDO, knowing that FIDO are Owned by Roger, anyway FIDO turn around over charging my account for US roaming Feed, I was away for several week in the US, after got back, I got a bill for $424.95 for U.S. roaming, I do admit that I did send several Tex, with a couple of short phone call, which they have charge on the bill, but when talking to FIDO they tent to blame that I didn't turn of the roaming feature on the phone, and how I should know all of this, this is my first smart phone, while On the trip the only time I am surfing the net was on my Laptop with Free WiFi at Start buck or at My cousin Resident, this is by far the worse service That I ever had with Mobile cell phone company, not to say that the other are any better, but What I am most amaze was that these customer service try to make a deal with me by offer to charge about haft of what I supposed to own, that charge was $424.95 for 13.83MB $30/MB, but the deal was to pay about haft which are $15/MB. I am very outrage with this, BBB is the next step and will determined to deal with this head on.
oops
WORST customer service --BAR none-- ANY company ANY WHERE PERIOD I have ever dealt with in my LIFE ( 47+ years )
...WILL be switching, Once had prepaid, switched to POSTpaid after buying 2 phones at PREpaid prices for $250. each, paid/charged $50.00 to switch; was NOT allowed to keep ( w.t.f ??) my FIDO number of 6+ years, paid for & GOT "Unlimited Calls" plus Long DISTANCE option ( $60.00 for BOTH comBINED ), first months charges were $250.00...."ROAMING charges" ( a $50.00 PREpaid card on the most exPENSIVE per minute rate would've covered more minutes ( inCLUDING long distance ), NEXT month, ANOTHER $250.00, AGAIN, NOT "long Distance" overages, "ROAMING charges:...AGAIN, even most exPENSIVE per minute rate $50.00 prepaid card wouldve been cheaper ( & NOT had to give up my # of SIX YEARS WITH them, WITH them ), anyway, decided to switch BACK to prepaid ( even though I WASN'T on a contract ), cost me $50.00... ANOTHER $50.00 to do so; THEN ( I paid my bill the day it arrived, online, 2 WEEKS before it was due, IN full ) NEXT month AFTER that, get a bill for $2.00 something, "late charges"....LATE ?? I paid it online in ADVANCE two weeks, Phoned them ( after 1-2 hours (good LUCK getting hold of them.....have to PRETEND to be signing UP to get a live PERSON on the line) "oh, our mistake::we'll fix it" ), NEXT month....I get a bill in the mail ( the STAMP cost 57x as much ), threatening to send to a COLLECTION agency (?!?!) the 1 CENT (!!) "interest on the INTEREST" of the mistakenly billed in the FIRST place MIScharge of the ( SUPPOSEDLY taken care of > they WEREN'T charging for THAT now, but the INTEREST on the mistaken charge ( now removed )) threatening to take it to a COLLECTION agency ( I have a 800+ credit score, I don't need these jackasses ruining it over THEIR mistakes, WORST company EVER ever dealt with -PERIOD- of ANY company type, AVOID them like the PLAGUE ( they WERE a good company at ONE time; PRE Roger's buyout days ), their (new) "Get a live agent" calls are a joke; SURE..... you'll get a live agent ( till you've got the SERVICE; THEN you'll find to GET --if you CAN even THEN-- live service you have to "PRETEND" to be a potential customer signing up. Oh...& "my account" on their WEBpage ? Good luck; CONSTANTLY crashing; will SELL you stuff; good LUCK ever accessing/being ABLE to access your own account to check billing etc, schedule maintenance at 6:00pm Pacific etc.
AVOID like the PLAGUE !!!! ( I've had DOZENS of experiences like this, dozens.....Mobilicity "Here I Come" )
Fido should be avoided like cancer. I gave them the worst ratings for every category because that is how badly they performed.
They scam you out of your money by charging ridiculous interest and additional charges even after you ask them to cap your usage. They make the lamest and worst excuses I ever heard from a phone company in terms of capping monthly usage to avoid high bills.
Common sense, being reasonable, and sometimes even proper use of the English language is strictly prohibited by Fido management in order to ensure customer service reps are useless in resolving customer issues and useful only in blatanly ripping off customers. Every other phone company was able to cap my usage but Fido made excuses and expected me to pay ridiculous interest on an inexcusable bill because they pretend they cannot cap usage. Instead they recommended more expensive monthly plans instead of switching me to a cheaper plan.
I have never in my life dealt with such incompetent and inexcusably rude customer service staff as I have when I dealt with Fido. I am surprised they are still in business, but this is the world we live in.
Fido should be avoided like cancer. I gave them the worst ratings for every category because that is how badly they performed.
This company has no concept of customer service unless a customer asks to be ripped off. They scam you out of your money by charging ridiculous interest and additional charges even after you ask them to cap your usage. They make the lamest and worst excuses I ever heard from a phone company in terms of capping monthly usage to avoid high bills.
Common sense, being reasonable, and sometimes even proper use of the English language is strictly prohibited by Fido management in order to ensure customer service reps are useless in resolving customer issues and useful only in blatanly ripping off customers. Every other phone company was able to cap my usage but Fido made excuses and expected me to pay ridiculous interest on an inexcusable bill because they pretend they cannot cap usage. Instead they recommended more expensive monthly plans instead of switching me to a cheaper plan.
I have never in my life dealt with such incompetent and inexcusably rude customer service staff as I have when I dealt with Fido. I am surprised they are still in business, but this is the world we live in.
this company has the worst customer service ever!! why cant you listen to what i want?? i tell you to cancel it because im paying too much that its unrealistic and yet you keep charging me.!! well you know what this is one customer goodbye. NEXT TIME listen to your customers they know what they want therefore you should allow them to have it when possible and you know its possible. rather than them waiting to have to pay 1000 dollars.
I was told a manager or a supervisor is not available to speak to me, your customer service I was speaking with today was not helful. You company knows they are in the wrong anf that is why your manager is not available to speak to me. I have not sign a contract with your company. and you cannot charge me for some thing I was told I can use when ever. I will send out request to everyone who has been having the same problem with your company and take it from there. Your company will pay for all legal fees occured in this matter.
My Fido phone was dark after charging so I went to Conestogo Mall and spoke to Julie who fixed the problem quickly. She was polite and very pleasant. I have had nothing but good dealings with Fido and recently got a call advising I had excess minutes and if I wanted I could use them to NOT pay for a year which I gladly agreed to.
DO NOT GO WITH FIDO! fido is the WORST customer service I have ever dealt with in my life. I would not recommend to anyone. Their customer service is horrible, they are very rude & do not listen to you when you call in to ask for help. Take your money and spend it on something worthwhile. These comments about fido are all very true. I am done dealing with them.Please consider all this before you go sign with them.
I have several pre-paid phones and FIDO is the worst customer service anywhere.I recently put my phone no.on a survey only to be charged 1.25 a day for incoming texts.4days after I noticed ,3 days to talk to FIDO its takes FIDO 2 weeks to stop the texts.New phone company for me.
I have been with Fido for over 10 years. First time with this bad customer service called Cedric. I was calling to decide if I should stay or switch to another company. After the conversation with him, I am sure I don't want Fido anymore. Also be aware of some policy changes. They charge $25 fee to upgrade your cell phone, which does not make any sense at all. You buy a phone from them and they charge; if you buy a phone from somewhere else and put sim in, no charge. On the other hand, they used to allow customers to cancel services anytime or switch their plan anytime they want; now, they switch your plan only the next billing cycle and charge 30 days for cancellation. DON'T GO TO FIDO!!!
yes hello im very un happy fido customer
i bought a phone back in sept 2010,it was a new phone in the box not even a week of having it the phone screen went blank i sent the phone back thru ups got a new one not it was referbished crap,then i got charged for the phone i sent back which went passed my credit limit,with out no notice they cut my phone off the phone was sitting in the whare house the whole time i had to go with out a phone for 2 months my business suffered because of it,then they had enough balls to tell me i was using my phone while it was shut done how does that work???it was there mistake and im the one suffering,u think i woulda got some kinda compensation for that on there behave for there mistake i guess not,i do not recomened any one to deal with fido,still waiting for them to clear my bill very un professional not happy
they only make mistakes & they refuse to correct their errors. I bought a phone & the so called sales girl did not know how to work the computer & ended up giving me a plan when I had no plan. I called & they refused to take away the plan. Advised them when it was over I would also be gone. Cancelled my plan & they were supposed to charge me 10 days instead they charged for the 30 days . I called 3 time & no one know s how to correct their errors. Do not go with FIDO you will regret it as they are not knowledge & when you call you must wasit 45-60 minutes to talk to a real person. the other carrier have real people & you get through right away
All the bad reviews about Fido "customer service" seems to be true!
First time caller to Fido "customer service" at 1-888-945-3436 as per info on the previous page, time: about 15.50 hrs on friday 2010-Nov-12.
My contracts with other companies are expiring soon and as there are more more and more carriers on the market, I wanted to know what is out there as I always just renewed with Rogers(1) and Bell(2)
The individual who answered (have to say, waiting time was minimal as opposed to most of the other companies, BUT...)should not be in the customer service position unless the company sends him out to take an extensive course in CUSTOMER SERVICE!
Asked about plans, answers had to be extracted from him! don't seem to know his product and real bad and patronising attitude which I don't need.
I don't think having such an encounter on my first call to Fido is encouraging and Fido not being the ONLY carrier around should take notice and put "SERVICE" back into their customer service dept.!
They don't know how? I can teach them!!!!!!!!
the taipan
