EasyJet customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from EasyJet.

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Viewing EasyJet customer service reviews 26 - 50 out of 171
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09
Feb

Posted by Mary


on 2/9/13 at 1:34PM

I would like to thank easyjet for getting me home safely from Egypt on 4/2/13. I broke my ankle whilst in Sharm el sheik and was due to fly home on 26/1/13. Although my Virgin travel insurance dealt with Easyjet to sort my return home I still would like to thank them. I was given 3 seats to myself to put my foot up on which is in a very heavy cast, my daughter who was my Carer for the journey home was also across the aisle to me.the team at Sharm airport were excellent and got me through to the gate very quickly indeed.i was lifted onto the aircraft and looked after very well on the excellent flight home. Thank you to all who were involved and I will continue to fly with easyjet.

23
Jan

Posted by Anonymous


on 1/23/13 at 11:45AM

I am furious. I tried to book a package holiday 2 days ago with an agent called www.ebookers.com. After entering my card details to pay for hotel and flights i received no email confirmation so i assumed it had failed . I checked my bank account and discovered that a payment for flights had been taken by easy jet. I called ebookers and they had no record of my card details , i called easyjet and they had no record of card details. The bank have confirmed that this amount has gone out and has given me an auth ref. I dont know what to do as my bank has said that even though the payment is pending it has been claimed by easy jet merchant bank. I have called several times and am awaiting a non existent call back from a supervisor who for reasons beyond me cannot be named. I will be going to Trading Standards and the customer service in your Indian call centre is apalling.

19
Jan

Posted by glorob


on 1/19/13 at 5:19AM

I tried making a booking to Malta, direct to the hotel which also sorted out the flight, on my iPad but it came up 'Server Error' so I went to my computer to try again. This time the booking went ahead but the flight was with Air Malta. However, when I checked my e-mails, the booking with Easyjet had also gone through. PANIC! I contacted Easyjet who said there would be a £60 deduction, not happy but ok, fair dos, but when I checked my bank account, double that had been taken out! The explanation for that, 5 days after the query, was £57 non-refundable fees and £60 cancellation fee.
It was a genuine error and they were contacted immediately, everything done within the hour but it cost me £117 of a £276 flight, extortionate to say the least if not day light robbery.

09
Jan

Posted by Anonymous


on 1/9/13 at 2:35AM

Good morning,
I booked yesterday two flights with seat reservation. Why do I not get a confirmation which seat I booked? On the flight confirmation is just written: Automatically Allocated. Are the seats reserved?
Thanks for your answer.
Best Regards Robert Nydegger

28
Nov

Posted by [email protected]


on 11/28/12 at 4:28AM

Hi all at Easy Jet customer service we just wanted to say a huge thank you and very well done for making our Easy Jet experience totally hassle free !! from bag drop at Alicante to arrival at Luton the service we recieved was second to none so please pass on our thanks to all your staff at Alicante your cabin crew on the flight and your check in staff at Luton on our return from the U.K.
We are normally customers of another low cost carrier but NO MORE ITS EASY JET FOR US IF AT ALL POSSIBLE from our home here in Murcia Spain back to the U.K. The Easy Jet spirit is alive and truly cooking so once again a huge thank you sincerely Tony & Val Simms (retired ex pats ) Murcia Spain.

30
Oct

Posted by julianskotzen


on 10/30/12 at 4:12AM

Dear Sir/Madam,
Having been speedily and efficiently served (twice) with refreshments on our outward journey I was not impressed by the 2 1/2 hour wait for a drink on the homeward flight from Dalaman to Bristol EZY 6272 on 29/10/2012. Seated in row 12 it was eventually the trolley which started at the rear of the plane that served me. Admittedly there was a 10 minute pause in service due to turbulence but the delay was due to the incredible slowness of the two cabin crew. JJ Skotzen

12
Oct

Posted by Anonymous


on 10/12/12 at 2:56AM

My parents aged 85 had the pleasure of flying with easy jet and can only compliment you on you impeccable service of special assistance.
They flew yesterday on the 4.15 flight from Newcastle to faro and we can only thankyou so much for taking care of them all the way they now feel confident to visit us more often knowing that they are in your capable hands and we can be rest assured that they are looked after so well.
Linda woods Darlington

01
Oct

Posted by Anonymous


on 10/1/12 at 5:29AM

We have been travelling ,with my disabled Mother, to Rhodes with EasyJet for a few years now and have had great service both at Gatwick Airport and Rhodes Diagoras Airport,being ambu lifted to the plane outbound and inborn.The Cabin crew have always been incredibly helpful and 100% of the time have kept seats together at the front of the cabin.

On our return from Rhodes on September 27th 2012 Flight the ambu lift was very busy so all disabled passengers on our flight were last boarding instead of first .No seats had been saved so we were not in the same row.I complained to the Cabin Manager - RAFAL - who asked what I wanted him to do.After take off he returned to see me ( and others who were not happy)He continued talking and did not let me get a word in to explain my side at all-the extent that my partner had to ask him twice to leave it or listen.

This is not the sort of treatment we expect from any member of cabin crew,on any Airline,and we travel a lot.

Obviously the member of staff involved, will have sent a report with his side of the story.However I truly believe he should be reprimanded,and I hope we never have him on an EasyJet flight again,if indeed we use EasyJet again.

I To have a reply from you in regard to this. Felicity Coxon

I look forward to hearing from

24
Sep

Posted by Anonymous


on 9/24/12 at 6:06AM

I made my flight booking through an online agency 2 weeks ago. The easyjet site was having technical difficulties at the time and I have been waiting in vain for my confirmation from easyjet. 10 minutes ago I called the number at the top of this page (0871 244 2377) and was surprised to speak to an actual person! His name is Simon and he immediately sent me the confirmation email to my personal email address. I have nothing but praise for my treatment, and so quickly too.
P Hillier

15
Sep

Posted by Anonymous


on 9/15/12 at 4:47AM

I am having major problems making a reservation with Easy Jet. Your phone number does not go through and I do not get a reply when I e-mail. I need to make the reservation as soon as possible and have had trouble with the German and English website

31
Aug

Posted by Anonymous


on 8/31/12 at 1:27PM

i call easyjet twice about my compensation, first time they say will call me back in 48hour. so i wait and 3 day later i have to call them back, so i call take me 8min to talk to the customer service than him ask me to wiat not more than 2 min so i wait, after that him say oh we will call u back in 15 min. s i say ok and will wait for the call. and now 1 and the half day gone. no one call me and i dunno even know are they going to pay me or not. i am really disappoint. all i want to konw when are they going to pay cos is been more than 2week. anyone can give me advise cos every time i call them is cost me alot. really annoy

18
Aug

Posted by Anonymous


on 8/18/12 at 5:15AM

Excellent service by phone! Thank-you

17
Jul

Posted by Anonymous


on 7/17/12 at 6:42AM

My husband and I would like to thank all the staff who were on duty on the morning of 15th June 2012 at Luton Airport. They showed compasion and understanding to a very difficulty situation. Due to an incident of our own making, we were offloaded from our flight to Tel Aviv. The staff were so helpful in making sure we left the next day. We wish to thank them most sincerely for all their assistance in overcoming a very unfortunate experience. Tom and Marlene Silberman

10
Jul

Posted by Anonymous


on 7/10/12 at 2:16AM

just spoken to customer services - so helpful with questions i asked - put me at ease - thank you

30
Jun

Posted by MR SANCHEZ


on 6/30/12 at 5:27AM

I TRAVEL WITH EASYJET 4--5 TIMES A YEAR
I CONTACTED CUSTORMER SERVICE SPOKE TO A LADY BY THE NAME OF MARTA SHE WAS VERY HELPFUL WITH MY ENQUIRIES AND SORTED OUT RIGHT AWAY. WELL DONE TO MARTA AND EASYJET THANKYOU MR. SANCHEZ

20
Jun

Posted by Cherry


on 6/20/12 at 5:08AM

My Mother in Law booked her flights for a months time with Easy Jet and as this was the first time we let her loose on a laptop unsupervised she managed to book it all then realised she had mis-spelt her name. I came up to rescue her and see what I could do. I went on Easy Jet's website and ammended the name to the correct spelling... and was horrified to see they were going to charge £82.00 for a £94.93 ticket! I called the 0871 244 2377 number (which charges 10p per minute, better than the advertised number which charges £1.53 to get a recorded message telling you to phone another number!) and was put through to a lady called Kasha who was amazing. I explained what had happened and she happily changed the spelling and emailed us the new bookings right away... FOR FREE! Apparently the website doesn't allow for mis-spelling and counts a name change as a whole new person being added instead of the original person. Kasha was so pleasant to deal with and a real credit to the company. I hope Easy Jet realise what a star they have with her as sadly, customer service like hers is becoming hard to find nowadays.

12
Jun

Posted by Traveller50


on 6/12/12 at 3:18AM

First & last time i use the services of Easy Jet. Checked in at Edinburgh for our holiday break 3 hrs early. "After" check in, was advised the flight had been delayed a further 5 hrs. Discussed openly with check-in that we would leave the airport & return for the rescheduled flight. At no point were we advised not to leave the airport. The flight was then pulled forward & we missed our flight. No compensation as it is their word against ours that we were advised not to leave the airport. The Easy Jet customer relations & check in procedure / staff are very incompetent to say the least & the honesty & integrity of these people are questionable at Edinburgh. The online easy Jet complaints dept were pretty much standard & acceptable to deal with, although no resolution found. My advice to anyone having the misfortune to travel with this airline is to know your rights before hand & clarify if not record in front of witnesses what is said to you at check in. Rather extreme maybe but it could save a lot of disappointment.

30
May

Posted by Anonymous


on 5/30/12 at 12:37PM

Booking No. EJ646JS
Not impressed with the fact that could not pay for luggage online when booking made, at that time £9 per hold baggage. Told only could be paid for immediately prior to flight. Now the charge is £14 per hold item. I would appreciate an explanation before I take the matter further.

26
May

Posted by james 1951


on 5/26/12 at 3:38AM

my husband did not recieve his luggage from luton to egypt all tracking was done we have reciepts to the expences we want to claim how do we go about this i have spent a lot of money trying to call you and not getting answered

14
May

Posted by DM


on 5/14/12 at 7:35AM

Hi

Just wanted to say I was impressed with the service on your flight from London Southend to Belfast on Friday night and back again on Sunday. I do not usuallly fly with Easyjet but shall be doing so more often in the future. Many thanks, D Martin

10
May

Posted by Anonymous


on 5/10/12 at 12:39PM

Hello,
I recently travelled to London with two members of my family (April 24th to 26th) and I just realized that my reservation has been unduly debited twice on my bank account ( 647,31 € x 2). I need to be reimbursed shortly. Please credit my bank account immediately 647,31E immediately.
My reservation number is: EJZW9JC

Thank you for your help.

Jerry KNOCK

04
May

Posted by David


on 5/4/12 at 1:17PM

I have a query in regard to Hold Baggage.

1, If two persons are traveling together can their luggage weight be combined. ? Can one have 15ks and the other 25kg?

2. What is the fee for extra weight per Baggage in the Hold?

Thank You for Your help

David

04
May

Posted by Anonymous


on 5/4/12 at 1:20AM

I am finding this experience exhausting, i cannot get through to anyone. I have been trying for 6 hours. This is frustrating. You have also taken £660 of of my card without resolving the process. not friendly. not good service.

24
Apr

Posted by Ted


on 4/24/12 at 9:09AM

Hi I just fly with ezyjet leaving Ny on april 6'2012 along with me was 7 other family members and two babies .What frustrated me the most is that the rep.at the gate when time to board did not allow me to board even though we had 2 ---16 months old babies the guy there an Indian guy told me to wait on my turn that they r fulling the plane from back to front.With 2 babies we were the last ones to board the plane and right behind me he followed me to the entrance of the plane and said no hand luggage was allowed in the plane because there all the cabins were full.I had my personal stuff along with stuff for the babies in my carryones.He did not allow me to take in the plane anyway when I reached Guyana my camera Nikon d3100 was stolen ,a portable dvd player for the kids and 2 leapfrog leapads were missing.I already submitted my receipts for my claim but who is going to pay me for not having a camera to take memories of my kids visiting guyana for the first time.What am I going to tell My kids when they grow up.As far as I am concern at JFK they are not organised at all.All they look to do is to steal people stuff.I have no comments the services on the plane and coming back from guyana I was impressed but Ezyjet needs to have more reliable people to work for them at Jfk and their PA system is no good ask them what is your seat no, no one knows what is their no it does no say on the boarding pass seat no.
But Please Note if I don't get paid for my stuff I will publised it in Ny as well as Guyana.
Thankyou

23
Apr

Posted by Anonymous


on 4/23/12 at 12:01PM

I have never been in contact with such a friendly, knowledgeable helpdesk member before. Isabelle was very helpfull and solved the problem immediately. She really understands what a customer friendly approach should be. Thank you very much isabelle! There are many colleagues of yours who can learn from you! I wish more support staff would knowchow toctreat their customers inthe right way.

Viewing EasyJet customer service reviews 26 - 50 out of 171
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