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My Mother in Law booked her flights for a months time with Easy Jet and as this was the first time we let her loose on a laptop unsupervised she managed to book it all then realised she had mis-spelt her name. I came up to rescue her and see what I could do. I went on Easy Jet's website and ammended the name to the correct spelling... and was horrified to see they were going to charge £82.00 for a £94.93 ticket! I called the 0871 244 2377 number (which charges 10p per minute, better than the advertised number which charges £1.53 to get a recorded message telling you to phone another number!) and was put through to a lady called Kasha who was amazing. I explained what had happened and she happily changed the spelling and emailed us the new bookings right away... FOR FREE! Apparently the website doesn't allow for mis-spelling and counts a name change as a whole new person being added instead of the original person. Kasha was so pleasant to deal with and a real credit to the company. I hope Easy Jet realise what a star they have with her as sadly, customer service like hers is becoming hard to find nowadays.


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