Read the reviews below to see the experience other people have had when dealing with customer service from EasyJet.
I needed to speak to an advisor regarding the a current booking, and the status of a Bike Box. The help was patient, and further method sought to find a way of reduction of additional cost. This was a load off my mind and I'm grateful.
I needed to enquire again the next day to make absolutely sure my racing bike would be taken (Racing in Israel) and again excellent help.
Well done easyjet, lowcost but high value customer service.
Vernon Thomas
Having been so impressed with the Easy Jet crews on the Saturday March 24th flight out of Montpellier we would comment as follows. The captain of the delayed flight with a technical fault was brilliant in communicating sympathetically throughout the delay. The cabin crew supplied water for all passengers and could not have been more helpful. Finally when the replacement plane was boarded the captain again made everybody welcome with humour and apologies,Easy Jet could not have had better ambassadors. Well Done all. Five hours delay easily forgiven !!Especially as it was unavoidable in the circumstances.We would also add that the groundstaff at Montpellier(not Easy Jet staff) were equally charming and helpful.
I was flying from Barcelona to Amsterdam on the 8. of Februay.
I bought the ticket in airoport. But as it turns out I have paid three times for one flight - EJQ82ZW
I paid once from Nordea bank (Visa electron) account and twice from Swedbank account (Visa). On the confirmation letter ir shows that it has been paid from Visa card.
I have contacted EasyJet already twice and no answer. Phone number on this page is not answering and I really would like to get my money back!
i just want to know if you changed the prices for extra hold bags.i travell frequently with easyjet and i always book a hold back on my return.i travled last november and paid 11 euros and this time i came to england from 12th till 15th january and after having trouble to book on line i phoned a couple of days before coming to england and customer service told me to phone from england in order to book a hold bag on my return.i asked her if the price is still 11 euros for one hold bag and she said yes.when i came to england and phoned to book for 2 hold bags on retuning to malta the fee came up to 30 euros.can you please confirm to me if you put the prices up or if i was over charged.thanking you in advance
On December 11th, Easyjet found the way to lose my luggage on a direct, 1hour flight from Nice to Paris. I filed a claim at Orly Airport, very confident that on such a trip my luggage will be recovered, especially because it was filmed and I was at the airport 1 and half hour before departure time.
I leave in the Caribbeans where I work. I called Easyjet at my expense on 12/12. they had not the luggage, 13/12 the luggage was recovered in Nice, 15/ 12, the luggage was in Paris waiting for a flight to Saint Lucia, 18/12, the bag was in NIce, 20/12 the recovered bag did not sem to be mine but they have another one in Nice that looked like mine, 20/12, no more news but they requested that the luggage be brought to Paris I was intructed to file a loss luggage clain if the suitcase did not show up by the en of the week (Christmas). 23/12 even more pessimistic report, 26/12 again I was told that the suitcase was in NIce and that another request for tranfer was made on that day.
I have a strong feeling that the french call center handling EasyJet lost luggage is taking me for a ride.
Meanwhile , the bag is gone for 15 days and I had made no formal claim, confident that it was recovered.
ANY SUGGESTION ON GETTING HELP TO GET TO EASYJET?
Martine BEAUGEARD, Saint LUCIA
I submitted a baggage claim with Easy Jet on early Feb 2011, several months later they confirmed the baggage was lost. I've been waiting for indemnity payment for 5 months. A couple of times the company informed they had sent a cheque for me, but they never provided any tracking number... I haven't received this cheque so far.
I live in Bogota, Colombia. At this time, I'm not sure Easy Jet is going to pay.
I'd appreciate any comments/suggestions from people have had the same kind of problema with this airline. Easy Jet baggage claim service is terrible. I wouldn't recommend this airline.
Thanks!
fantastic!
just spoken to a chap, what an angel!
i needed to add another suitcase to my booking and my online holiday company wanted to charge me £58! this lovely man charged me £18! he answered all my questions re buggy etc, what a credit to easyjets customer service! thanku so much
I would like to say a big thank you for making our holiday to Tenerife on 2-9 August so welcoming. From the Speedy Booking in desk staff, flight crews on 6095 and 6096 I couldn't have had a better flight. Well done Easyjet. We will certainly be using you again. Please convey our thanks to all your staff once again. Our booking number was EHSZXTS.
I would like to forward a complaint re a a very negative experience I had at MAlta International Airport with the ground Easy Jet staff there.I was bound to Manchester on Monday 4th July flight EZY 1998. I paid extra for Speedy Boarding & for a 20 kg luggage. Refer to my booking EHSHKRG. When I checked in the ground hostess in charge didn't check the number of luggages I had.When I was boarding the airoplane I was stopped by Vicky telling me that I had an extra luggage - I had a hand luggage & a hand bag. I admit I had forgotten this Easy Jet rule. However, I was upset because the check-in hostess didn't remind me about this. If she had I would have put some of the stuff in my 20kg luggage which at that time was a merely 10.5kg.Moreover, Rather than helping me Vicky started almost shouting at me and embarrising me in front of the other passengers saying 'rules are there to be obeyed by everyone' (REALLY???!!). Moreover, she didn't lift a finger to help me out - she arrogantly told me 'solve the problem'.When I told her that I had checked in a large baggage (obviously paying extra) she unprofessionally told me 'I don't know' (Issa ma nafx) and when I told her that the ground hostess should have reminded me about this rules ESPECIALLY as I PAID EXTRA FOR THE BIG 20kg LUGGAGe. Vicky's reply was an unprofessional 'She didn't tell you because she didn't see you'! (REALLY?) admitting that her colleague didn't do her job well.Upset as I was with tears in my eyes (especially as i felt insulted and treated in an arrogant way after I had paid for extra luggage & also becuase I am an anxious flyer - that is why I paid for speedy boarding), i told her that I will not be using Easy Jet anymore. To my utter surprise Vicky shruggred her shoulder and replied, 'do not'! I was simply stunned. Is this how Easy jet employees treat customers?? Don't they know if they don't have customers they will be out of job?? Well, I had to 'solve' the problem myself by suggesting that I pay for the extra luggage. Vicky immediately agreed to that (Refer to receipt 102539) where I paid an additional €50 for the 2nd luggage! To make matters worse, when I boarded the plane, I saw a women boarding after me, with a hand luggage, a hand bag & a make up case in her hand! Really, are Easy Jet rules applied to everyone? Do the easy jet staff treat everyone the same?
I must say at this stage that this attitude and arrogant, unprofessional way I was treated highly contrasted with the way we were treated by the air hostesses & stewards on the easy jet flight - they were utterly professional and sought our comfort throughout. They helped me to temporarily forget hte bad experience I had just experienced.
Therefore, I am demanding that 1) disciplinary actions will be taken about the ground hostesses on duty on that day. I also suggest that they are given some kind of training of how to deal with customers!! 2) I will be refunded with the €50 which I paid for the extra hand luggage - had the ground hostess been professional and done her job well, and hence reminded me of the 1 hand luggage rule I wouldn't have had problems with the hand luggage, I wouldn't have been shouted at and go through that ordeal and I wouldn't have forked out the €50.
I really hope that I would get a reply to this email.
Having flown with easyjet in Europe we decided to try their new Package holiday option. Have to say its been a complete nightmare!
We booked a Crete package tour for 11th June for a week and once the accomodation option was selected we confirmed our details- the system (internet) froze and then stated that we had been sent our confirmation email and that our holiday was booked. However upon checking this, found out it was for the wrong date, in fact a week earlier. We are currently in Albania and immediately sent an email asking for our booking to be ammended.
The following day we recieved an email from Kim Smith stating that we would be charged a further 203 UK pounds to change the flights and further costs for accomodation. I sent a follow up email stating that this was completely unacceptable and that our package should be changed asap to the dates requested- Ive naturally not heard any in response and I recommend anyone thinking of trying Easyjets new package deals to seriously consider sticking to known reputable companies such as Thomas Cook etc.
If this isnt changed we have basically paid double what we would have by any other company- all due to Easyjets booking system. Plus weve been trying to call Easyjet with no sucess.
Mr Bentley
The numbers on this page worked! I brought the issue up with the EasyJet rep, telling him that none of the numbers listed for calling the UK on their website worked. I had a rep from ATT international call the numbers and none of them worked. The EasyJet Rep said that everyone called the numbers listed and they worked. Well, I disagree. What a hassle! Easy Jet needs to join the 21st century and get some chat going or at least a 1 800 #. More Americans would use their airline if they knew they could contact it more easily.
Flew to Mykonos yesterday (20th May) Easyjet's check in clerk sent my girlfriends case through the system without putting the luggage tag on her case. we were told that we would be asked to identify the case at the gate so it could be put on the flight. We weren't. We asked and were assured on three separate occasions that the case was on the flight. Needles to say, it wasn't. Easyjet just keep sending us round in an infinite loop calling various departments. Apparently we have to wait 5 days to make a claim. They are trying to use a standard process to find a missing bag completely ignoring the fact that there is no tag on the luggage. Normal process isn't going to work. Customer service has been zero .. and till no bag. Wadda ya think girls, on holiday without your clothes, no makeup, no toiletries, no favorite clothes ...... and no concern shown by Easyjet ......
5 of us flew with Easyjet yesterday and I felt I had to comment on your staff. We all thought they were excellent, particularly helpful, charming, caring and extremely efficient. The stewards were Ross and Matt, the Manager was Claire and Captain ?John Humphries on Flight No. EXY8766 of 10/5/11 at 13.00 from Santorini (Thira) to London Gatwick. They were also very good on the way out but didn't get their names.
I received terrible service from Easyjet in Paris resulting in over 400 euro having to be spent rescheduling etc. This was last July. I have since tried to contact them for reimbursement. They keep sending me satisfaction surveys but never seem to read them since no one contacts me except for thanking me in a format letter. I WANT MY MONEY. Don't fly with Easyjet unless you want frustration, frustration, frustration.
on the 23 march 2011 my wife and i flew on flight 6073 from bristol to alicanti and unfortunatly my wife was ill on board i would like to thank the crew for the help they gave to her they were very helpfull and nothing was to mutch trouble to help her so once again thank you very mutch mr j davis
Let me explain, my neighbours who have a flight booked back to the UK from Cyprus dont have internet connection here. The original booking was made by their son in the UK. They asked if I could print out the return flight boarding pass and it has turned in to a nightmare. Manage bookings keep asking me for details of my flight when I dont have one. I am registered. What is the solution??????? easyjet maybe, web page not user friendly. And it is of little help to tell me there is no charge for a boarding pass at the airport when I am sat at the computer. Thank you G Harris
Easyjet tried to charge me 180 euro today for my luggage (paid 20 kg online already) from Milan to Brussels (flight time 1 hour 15 minutes
I had a TOTAL of 35 kg that INCLUDES my handluggage and computer bag,so she decided I had to pay 15 times 12 euro,although part of this weight would be handluggage
Rude,rude,rude employees,even had police called on me because I refused and took a picture of the employee( she was not happy with that)
They refused to give me her name or the managers name(wich just said to me:its company policy and read the fine print) ,and police refused to handle this properly(police and airport staff know eachother well)
They made me delete the picture although I was on public grounds
Ok I know it states you will be charged extra for extra weight but not to this extend!
well,now I know and will not fly with easyjet again!Bought a ticket on another company,return total 199 euro and no charge for luggage and got free drink and food!
BE CAREFUL WITH EASYJET,IT LOOKS LIKE ITS A GOOD DEAL,BUT THEY WILL CHARGE WHEREVER THEY CAN!!!
U suck EASYJET
i cant take a contact with your custemer servis and im not happy .the problem i just make a mistake for the return houre and just for that you debiton my visa the total price !realy just for some hour in the saim that you dont have to do that and there is any call information with wich one i can call you from belgium let me know what,pls you have already this money from my visa card but thats not corect from you i hope you will do something for me
u wana hear an other joke;), Easyjet the headquarter require all its agents to take to see their level or education and knowledge for this product, so supervisors in Morocco should watch them while taking this test but instead they were helping them score big so they can show to the company that work well and hav good agents and that the company product that sucks, ill tell u easyjet is good company but those poeple working on a subcontract that giv a bad look to the company , first time worlwide ive seen an agent yelling to a customer and supervisor is happy about it,
EasyJet customer service is a big joke for the company itself and the customers, they hav new contract in Casablanca,Morocco to deal with all customers , guess wht those agents get a five weeks training to know evrything about lowcost flights lool but again those agent unmature , unprofossionel and they dont give a darn about working, ive been working there and i quit , imagine supervisers flirting with all girls or watching soccer games while the phone ringing,they really enjoying it cause it pays and they can do whtever they want but it wont stay forever....hopefully
This company does not have customer services, just lazy staff making you wait over 10 mins of hanging on the phone. They might be bothered to answer a call some time during the office hours, This company has a rubbish attitude to people (cattle) You remember the old saying, "never trust a Greek bearing gifts"
Eastyjet can never be trusted to be honest
