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First & last time i use the services of Easy Jet. Checked in at Edinburgh for our holiday break 3 hrs early. "After" check in, was advised the flight had been delayed a further 5 hrs. Discussed openly with check-in that we would leave the airport & return for the rescheduled flight. At no point were we advised not to leave the airport. The flight was then pulled forward & we missed our flight. No compensation as it is their word against ours that we were advised not to leave the airport. The Easy Jet customer relations & check in procedure / staff are very incompetent to say the least & the honesty & integrity of these people are questionable at Edinburgh. The online easy Jet complaints dept were pretty much standard & acceptable to deal with, although no resolution found. My advice to anyone having the misfortune to travel with this airline is to know your rights before hand & clarify if not record in front of witnesses what is said to you at check in. Rather extreme maybe but it could save a lot of disappointment.


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