Read the reviews below to see the experience other people have had when dealing with customer service from Dunkin' Donuts.
The Dunkin Donuts located on 167th an Pulaski, is definitely outrageous, first of all the the store manger treats his Black employees, he doesn't want to answer any questions regarding there paychecks, he takes them off the schedule without letting them know, goes outside of the store for long periods of times, Who ever the owners are , They need to bring a better person on board that's going to treat people Farley,we're is the equal opportunity ,I definitely haven't seen it
So I had pretty much stopped getting my food/drinks at the Dunkin Donuts at 175th Halsted, in Homewood Il. They always seem to run out of things or just prepared my drink/food wrong.
Well, in the past couple months I decided to try them again because I became addicted to the iced Carmel coffee. I go there EVERY day for my fix. I had the pleasure of meeting Tanya, an employee. She is ALWAYS professional and kind. She gets my order right and never seems frustrated or inconvenienced if I add or change something at the last minute.
I will admit, a month ago they gave me a half cold breakfast sandwich, I was too far away to return it. So they still have issues but I continue to go there because of Tanya. I should admit that I'm fortunate to have the choice to go to a few others within a short distance, so I don't have to go to this one but it goes to show you that customer service goes a long way
Location on warren & Western in Chicago in the bp gas station has a out of order sign on the door for try he rest room for months now..This is the enter city plus I believe this is the harnesses consumers in refusing to let them use the restroom I believe this is breaking the law could you have someone investigate this because this is ridiculous months out of order sign on the door..if this not the department that handles complaint please forward to the correct department
I have been an everyday customer sometimes twice a day since 2005. I start off this way so you understand the sheer disappointment and anger I have developed against my local Dunkin. Which is in Lehighton, Pennsylvania. The Dunkin which only allows homosexuals to advance and be in management roles. There is a culture of reverse discrimination which has festered here for many years but is now unbearable to watch or deal with. I have seen so many solid workers get run out of there because they actually got the job on there own accord (through an actual interview process and not just because they are friends with the district manager) prove there worth and then get pasted by on promotions because they are not gay only to watch the district manager bring in her lastest girlfriend to run the place.
On top of all that the managers are rude and dismissive of the customers. I would love to explain to you the altercations I have personally had with these two but I will not do it through an email or comment. I would rather you hear it straight from my mouth so you can hear my disgust with this Dunkin doughnuts. You may call me anytime. I would love to not have to make the decision after all these years to start going to a gas station for my coffee. I would love for your company to care enough about your brand and your customers to do something about this. Maybe it is all about getting your franchise fee and nothing else. Please prove me wrong. This shouldn't mean anything but I spend $40 there a week and I have $20 left on my card. If something hasn't been done by then I will go elsewhere.
I go to Dunkin everyday. I get a hot latte in the winter and an ice coffee when it gets hot out. I was so excited to go and get my fa riots ice coffee cookie dough. I got it twice. Then I was told they have it know longer and would not be getting it back. I even had some of your employees to be rude and say it only comes out at Christmas!! Not true. Because I got it everyday last year during the hot months. Not having cookie dough has stopped my business along with many friend and my girls that it's the only ice coffee they like. I was talked into your Heath ice coffee. Must say I was spitting it out. I have spent over 200.00$ a month at your business. Why take away the best ice coffee you have ?? I'm not the only person who feels this way. Please bring back the cookie dough ice coffee. That drink alone is what makes dunking blow Starbucks out of the water. I know it's a big seller. Because many times when I would go they would be out of it and I would drive to another dunking to get it. It's sad when your workers talk me into another ice coffee saying it's even better. To just waste my money because I'm pouring it out right there in front of them at your drive through. Bring back the drink that makes me spend over 200.00$ a month. I refuse to go back with out that drink coming back and I'm considering doing a petition to have it brought back. It's the best!! Please stay the best. I'm a customer who thinks Dunkin has the best ice coffee around. But the other ice coffees are not doing it for me. Ty for reading. Sincerely Sallie Allen.
I've gone to the Dunkin Donuts now two days in a row in Riviera Beach Florida store for today's visit. Can't find the one from yesterday. I've been a loyal customer for over 2p years. For two days the person taking the order was rude, service was awful and order not right. Never had this despicable action ever. Left me quite upset. For both days I was the only car in drive thru. This should of never been the issue.
My husband and I went to Dunkin' Donuts at Belmont Ave. in Springfield, MA 01108, this morning. I ordered a Bacon, egg, and cheese on a bagel. Substitute an egg for the bagel. Fernando C looked at me with a question on his face, so I said again I want a bacon, egg, and cheese on a bagel, substitute an egg for the bagel. I told him that at the Dunkin' Donuts just up the road at the Five town Plaza in Springfield, MA 01118, the manager showed her clerks where the substitute button was and I have no problem ordering it there. I have ordered the same sandwich, without bread, here too at the drive thru but never at the counter. Fernando told me he knew what to do. So he put in bacon, egg, and cheese on a bagel and charged me an extra $1.00 for the second egg. When I protested about paying for an egg and said I'm not getting a bagel he told me this is how he had to ring it up. My husband also ordered a bacon, egg, and cheese on an everything bagel. He wanted his bagel.
I decided I might talk to him at a later date and just take my food.
As I was waiting for my food I spoke to the cook and told him my concern.
I've had wonderful service from the young man that cooks there for years.
Next thing while I'm eating in the Dunkin' Donuts Fernando came out to me and said here's something for you. He was sorry that he messed up my order. He gave me a bag with 2 donuts in it.
My question at that time was why would a person who doesn't want a bagel want two donuts as a substitute?
I am not allowed to eat breads of any kind on the specific diet that I am on.
I am asking that someone teach this manager how to make a substitution on his ordering computer.
On the other hand I do not know the name of the primary cook at the Belmont Ave. Dunkin' Donuts, but he is a wonderful employee and deserves many compliments for his service.
Hi I would like to inform you that one of your employees or actually two of your employees have been having relations during work hours I came in one morning to a front desk with no one there and I heard a woman moaning in the back when they came out I noticed the name tags was Jacqueline a red headed girl and Chris a kind of stocky guy I am very disgusted and appalled by this this is not how I establishment should be ran
I went to Dunkin Donuts today and asked for 2 ice coffee vanilla bean with a extra shot and extra cream and 2 equal sugars in both. This afro amrican boy waited on me and gave me 2 small ice coffees. I told him l ordered 2 medium vanilla bean ice coffees and he told the other girl to make the ice coffees and get her out of the store now. He was very rude and unjustifiable and telling me to get out of the store. Well l think l deserve an apology and l want someone to email me back. No a happy customer. You get great workers then you fire them and then hire a couple back.
on Monday around 6.20pm I went to your franchise on governors highway and 175th street in East hazel crest illinois and wish to inform of the treatment I received.
I have been a customer of Dunkin Donuts for almost 10 years now and I have never seen a situation like this before. The employees at this franchise at the time mentioned were childish, rude and ignorants I hope the owner of this franchise give them some training. Last week at this same place I walked in when a customer was angry and complaining about the way he was treated. I decided to contact before these groups of kids give your company a bad name out there
I live in milis mass and have to say that this franchise is so poorly run that I refuse to go there anymore and must go to norfolk or holliston.I am a contracor who does work from boston to worcester and cannot believe the absolute mismanagement of this franchise.Stale muffins that are hard and dry. All the muffins gone at 10 am and half of the donuts.cars backed up onto rt 109 because the drive up is so slow and many times acidic iced coffee. Speaking of which Iwas at the franchise in medway by the fire station a couple of weeks ago and got a iced coffee that was very acidic, I very nicely went up to the counter to exchange it for a decaf when this older women who has been there some time and very ornery started yelling at me in front of everyone that the coffee was fine and my taste buds were bad. Iwas so embaresed that I left so now I don't want to go there anymore either your millis and west medway franchises are bad for your business
Yes hi my name is Heidi Hayman
I went into a local store here in Davie FL and got 2 bacon egg and cheese bagel breakfast sandwiches and BOTH OF MY SANDWICHES TOASTED ON 2 types of bagels.... #1 the BACON WAS NOT COOKED ALL THE WAY AND THE BAGEL WAS BARELY TOASTED AND ON THE OTHER SANDWICH THE EGG WAS
Dunkin Donuts on halfway Boulevard in Hagerstown Maryland is the most unprofessional unorganized I was so disappointed I go to Dunkin Donuts everyday I will go out of my way to avoid this particular franchise or corporate whatever it is just to get hot coffee
Stopped this morning at the DD on highway 19 in new port richey, went in to place my order, after being greeted by a clerck and asking a question, was they promptly "IGNORED" DD your company "SUCKS" aperently DD believes they are the ONLY place to buy donuts, after being ignored I "LEFT" your CRUMMY store, yep its no wonder your stock price is "TANKING" as in the "TOILET" where it should be, at one time i liked DD, now aperently DD could give a darn for their customers. And though I would like a call back, I dont hold out much hope since you think your customers are indebted to your "SORRY" ASSED "COMPANY", I do have a suggesstion,
Paid with a twenty dollar bill for donut and coffee. Worker said I had
given her a five, and would not give me change, receipt, donut or coffee.
Asked me to pull up and wait on manager, which I refused to do. Had to
leave to pick up my granddaughter. Returned after contacting sheriff dept.
Two hours later manager came, and she and officer reviewed video tapes and
confirmed it was a twenty, which checked out with money in register. I was
given my change and donut and coffee, with apology. Frustrating experience.
Store: 345295 Register: 1 Tran Seg No: 2665781 Cashier: Janice S. 5/25/16 8:44 A.M. A black male at register. As I placed my order, 1 med drk rst coffee caramel swirl, cream only MY REGULAR. took my order, the cashier says to me "ooh!" Would you like something to ahhhhh MUNCH ON?" Suggestive sales, I understand, however it was in the manner in which he said it that bothered me... I could've assumed I misheard the statement & how it came across, but the young man behind me commented to another customer and my fianc�?�© heard it as well, being that he was on the line as I ordered. I haven't returned to order inside as of yet, and it took me this long to notify you because I misplaced the receipt with the needed information. I would've spoken with the store manager, but she wasn't on the floor/visible at the moment. She's great as well as the staff, but this employee needs to be retrained if he plans to maintain employment at Dunkin Donuts or any place dor that matter. The manner in which he spoke to me is quite disrespectful nor does it represent your brand positively. I have frequented several DD's since this incident. I've returned to the store in question, but using drive-thru only. The regular cashier is GREAT as well. A thin framed Caucasian female pleasant and professional be it 9:00 A.M. or 5:00 A.M.
I anxiously await a response via email or phone
Thank you for your attention on this matter.
Ms. Phillips
On Friday 5/20/16 I saw via Facebook page a promotion at the Dunkin' Donuts where a Tuna Salad sandwich could be purchased for $1.99 (from 5/16/16 to 5/23/16) they were charging me the regular price; right away I told them it was wrong. The Spanish sales associate knew nothing about this promo. I asked her to contact their Store Mgr & her answer was that I needed a coupon... WHAT? that was a dumb answer!!!! No such thing is mention in their "Website ad or Facebook post"
How can this location advertised this promotion and then NOT honor it? and best of all how can the store manager knew nothing about it? I don't know who does their website updates or Facebook posts (if other than the mgr) isn't there any communication among these people? I am tired of "me the customer" be treated like an idiot! I tried contacting DD Customer Service but it was closed, which means I have to wait until Monday (5/23/16 last day of this promotion at the Newark Avenue ~ Elizabeth, NJ location) and I hope it won't be a wast of my time to do so!!!!
I am a completely dissatisfied customer i habe reason to believe dunkin donuts is not service dog or therepy dog friendly. The dunkin donuts in fallriver, ma 400 quarry street i was told to pick up my dog and that any dog is not allowed inside the building. Mind you i was leaving to grab a straw and the MANAGER said this to me in the rudest way. If this is an issue in the future i will take legal action just tp get a coffee with my service dog in training. She had no right or idea that she was a service dog makimg it all the more unreal.
I am a long time customer service of Dunkin Donuts. Have to say that they are getting worse instead of better. The one on Broadway in Everett, Mass is just horrible. This is the one that I frequent a lot and the staff is rude and they could care less if they mess up your order or not. They are talking away to each other. Coffee rolls are hard. Not going back there will find another one.
I'm a die hard Dunkin Donuts customer But, your Yorkville, Illinois store has to be one of the worst run stores you have. There suppose to be open at 4:00 am. Every morning your employees don't arrive until 4:00 am. Always have to wait for coffee and the delivery of donuts is not till sometime between 5-6 am. The girls work stand around BSing while theres a line around the building in drive thru. I'm also starting to notice the donuts are not being delivered on time to the Oswego Illinois store some times as well. All around the delivery needs to be fixed.Whats the sense of having a donut shop that doesn't have any donuts. If this keeps happening, I'll just start drinking gas station coffee. They have donuts all the time. Your about to lose one of your best customers
