Continental Airlines customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Continental Airlines.

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Viewing Continental Airlines customer service reviews 26 - 50 out of 430
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09
Apr

Posted by Sadie1973


on 4/9/12 at 11:05AM

3 years ago I had a ticket to NYC from Austin. You cancelled the flight and gave me a credit as you could not get me on another flight for days, I was told i had to use the credit within the year. So I booked to go to las Vegas for my 10th wedding anniversary April 2010. Then you changed our flight times which did not work for us as you made the returning flight way to early and we already had things planned. Soooo again you gave us a credit. Soooo July 2011 we book a trip to Nassau Bahamas for a convention. A friend ours wanted to come so I told them whä flights we are on. She states their is no flights at that time and that they leave way much later. Again you have changed our flights and when I called I was on hold for 2+ hours to be told there is nothing you can do from a person who does not know how to speak English let alone understand the English language. When I asked to speak to someone in the USA she got rude and hung up on me. The flight lands at 6pm now and our convention that we have paid for starts at 4 pm. How am I supposed to get my tickets changed if no one will help. I even emailed to be told they do not accept or make calls. This is the worst customer service dept ever.

08
Apr

Posted by Bailey Walter Gerald Joseph


on 4/8/12 at 9:03AM

while traveling from Mexico to Syracuse N.Y. via Newark Liberty our last leg of the flight had us leaving Newark from Gate 111X, unknown to us the gate was changed to 99, no notice,no announcement,luckily I checked the board and found the change. My question is , on the Kiosk at gate 111X why could you not notify your customer of this change,we asked your reps in the area and they assured us we were at the proper gate, wrong!!!, the info could be displayed on the kiosk at the gate.2nd item, one of our pieces of luggage was destroyed unroute, this was our fifth time we went to Mexico on Continental, disappointed traveler Walter& Doreen Bailey

07
Apr

Posted by Anonymous


on 4/7/12 at 7:33PM

Unbelievable , on the phone for over 30 minutes & the computer voice spoke 4 minutes
It's sad & I don't understand how they can continue to treat their clients with such disrespect
Shame on you continental

05
Apr

Posted by Anonymous


on 4/5/12 at 6:34PM

the worst customer service, they had me waiting on the phone for over an hour, they did not help me at all... a new person answer the call and she did not know what she was doing....

03
Apr

Posted by Anonymous


on 4/3/12 at 2:41AM

I was charged for a $79.00 seat when I booked reservations. I couldn't change my seat, so after 1 1/2 hours of waiting on the phone, a human finally answered and gave me a regular seat. She didn't bother cancelling the $79.00 overcharge. I want to talk to a human to get a credit & was told that I would have to send an email to get my credit. I am traveling next week and want to make sure that my regular seat is not cancelled. Since Continental has merged with United, customer service stinks!!! If things don't change, they will go out of business with all the bad service they are given. Continental used to be a good airlines and United was always terrible. Why not keep Continental's customer service instead of using United's bad service. I am disgusted!!!

03
Apr

Posted by Anonymous


on 4/3/12 at 12:57AM

From Claire Davis UK

I have asked for confirmation of a delayed 2010 flight from LHR to Houston on 3 December, needed by my insurance company. I have received an acknowledgement but no answer. How long does it take!!! I am still waiting on 3 April 2012

02
Apr

Posted by vanna ma


on 4/2/12 at 11:11AM

i talked to continental rep regarding the missed vacation days due to the airline mechanical problems and they promise refund voucher and 6 months goes by i still got nothing......may be law suit will get some reply from them....

01
Apr

Posted by dania


on 4/1/12 at 9:15PM

I had a bad experience with continental. Last summer i had to change my travel plans due to a death in the family. Continental waived the $250 fee when i canceled my ticket. I tried to reuse my credit with Continental/united and they insisted that I pay the fee even though one of their agents confirmed that it shows on their records that the fee was waived last July. The supervisor I spoke with was very rude and the wait to get to a customer service representative was one hour!

31
Mar

Posted by cinfurna


on 3/31/12 at 8:16AM

I had a terrible time getting home from San Juan PR. My flight was delayed by 30 minutes. I got to Washington & was not told that my connecting flight was about to leave. Fortunately I asked another passenger who told me that they had announced that the flight was about to leave. I ran for what seemed for ever to get to the gate for which I had to take a tram. I did make it as they were closing the door. I used to fly Continental but how they are conducting business is a nightmare to their passengers.

30
Mar

Posted by Frequent Flyer 1


on 3/30/12 at 12:54PM

This United Airlines has become the worst airline in regards to service and trying to get anything accomplished. I use to fly Continental Airlines whenever I traveled but not anymore. This is crazy. Naturally they will make excuses since this is what all companies do. It is never their fault.
And they are never responsible in fact their MANAGEMENT does not have a clue on what to do.

30
Mar

Posted by Brigitte


on 3/30/12 at 9:05AM

My 7 year old grandson had a very bad experince with you .. This was very scary for him. I have told you people I will get an attorney and sue you. You send me 3 e-certifaicate's to use on my or his next flight which I would never put a child through what you all did to him so I am trying to use them and can't because you people do not answer the phone. I have tried for a week all hours of the day and night and been on old for hours at a time. I dont know what is going on with you people but this doesnt help your buisness. let me begin with Dec 23 2011 my grandson gets on the plane and was told by attendant when he said he had to go to the rest room its a short flight you can wait. When his father got there they had him walk to the plan to get him why in the world did we pay extra 99.00 for a service for minor and didnt get it. then on jan 2 on return trip no one notified us like we should have been via text or email that there was a 4 hour delay .. then turned into a 7 hour delay and 2 hours of that my grandson and other passengers were on the plane at the gate could not use rest rooms and got nothing to snack on or drink. Your kidding me really I want to use my 500.00 credit I have and now can't even speak to anyone. If I dont get a call from these people I will personally get an attonery and sue them !!!!!

29
Mar

Posted by Anonymous


on 3/29/12 at 8:17PM

You get a message that it will be up to 30 minutes wait to get a response and I am still on hold 1 and 1/2 hours later. Continental has gone down the drain since United merged with them

29
Mar

Posted by Anonymous


on 3/29/12 at 10:08AM

MY HUSBAND AND I WERE ON FLIGHT 109 FROM TAMPA TO NEWARK ON MARCH 27. I AM DISABLED AND HAVE HAD NO TROUBLE AT THE AIRPORT BEFORE CONTINENTAL MERGED WITH UNITED. UPON LANDING, THERE WERE NO WHEELCHAIR HANDLERS AVAILABLE. THE BEST THEY COULD DO ID OFFER A TRAM RIDE TO THE ELEVATOR AND THEN WAIT AGAIN FOR A HANDLER. MY HUSBAND FOUND A WHEELCHAIR AND HAD TO WHEEL ME, MY WALKER ON THE FOOTRESTS, AND TWO SUITCASES DOWN TO BAGGAGE CLAIM AND THE EXIT. THIS IS TOTALLY UNACCEPTABLE. IF YOU NEED MORE WHEELCHAIRS AND HANDLERS, HIRE MORE OR MAKE A BETTER CONTRACT WITH THE COMPANY THAT PROVIDES THE SERVICE.

JOAN BROCK
8 BRIAR CT.
CHESTNUT RIDGE, NY 10977
[email protected]

27
Mar

Posted by shy


on 3/27/12 at 9:16AM

United Airlines has the WORST customer service and their flight attendents are so RUDE. They're not helpful at all. They'll watch you struggle to get a bag in the overhead and do nothing. And I've seen two flight attendants roll their eyes at each other over a passenger.

26
Mar

Posted by Anonymous


on 3/26/12 at 8:42PM

What happen to customer services in United, did they cancel customer services. I been on hold for over 3 hours

25
Mar

Posted by CHAPBUN


on 3/25/12 at 5:12PM

I am so disappointed with Continental Airlines. I had been using that airline for many years now, and it refused to return my CREDIT to me as promised. The agent said to me that he cannot find my reservation/confirmation # because Continental is now joined with United Airlines. "WHAT A SHAME!"

25
Mar

Posted by JRGGG


on 3/25/12 at 1:47PM

Horrible wait time!! My neck hurts! Been on hold almost 2 hours just to add miles for a recent trip..

23
Mar

Posted by BL 573967 and TU744755


on 3/23/12 at 10:36AM

The telephone shown is United, not Continental. It was just too busy to answer, said a rec0rding.
All we need is our mileage credits. We Have not received a report since our last flights.

22
Mar

Posted by STAN


on 3/22/12 at 6:21PM

I HAVE BEEN TRYING TO TALK TO SOMEONE IN MILAGE PLUS SEVICE CENTER FOR ONE WEEK AND ALL I GET IS BEING ON HOLD FOR HOURS AT A TIME, ALL I WANT TO DO IS MURGE ME AND MY WIFE'S CONTINENTIAL AND UNITED MILES, I CAN'T EVEN FIND OUT HOW TO DO IT ON LINE. IF THERE IS A WAY, PLEASE LET ME KNOW. MY NEW MILAGE NUMBER IS FTX10321. ANS MY WIFE'S NEW NUMBER IS FTX 10404.

21
Mar

Posted by PISSED OFF SOLDIER


on 3/21/12 at 11:28AM

I'm in the USA Army stationed in Germany. I booked tickets for my self, wife and 3 kids to go back to the states for leave. I received an email saying the airline was unable to confirm my flight do to limited seat availability. So I booked another flight and guess what was not able to confirm it do to limited seat availability. Now I'm trying to get both of my credit cards charges reversed. Been on the phone for over 2 hours with a non English speaking rep that has no clue what he is talking about. He is trying to tell me that the money has been sent back to the cards. Was on the phone with my cards 10 minutes before calling Continental saying there is a 4K pending charge from Continental. Of course Continental says that my cards are not in the system and when I ask to speak to management I get told they are not around. Now I know why every one tells me to stay away from Continental. This is the worst airline I have ever deal with. I have been all over the world with the Army from Korea, Hawaii, Germany, and all over the states. Should have gone with the Military flights back to the states.

20
Mar

Posted by Anonymous


on 3/20/12 at 1:11PM

I have been trying for 3 days to get someone on the phone to book my dog on flight from Mexico to Seattle. How many hours must someone hold together things handled. I buy between 10 to 20 tickets each year. I will pay a higher ticket price with another airline just to get better service. They sent my dog as cargo not luggage when I came to Mexico in January and it cost me $800 to get him out after calling an attorney. He had been in a kennel and had run out of water after 20 hours. We had o force thm to release him to us after we paid the money. This was because continental booked him as cargo not luggage. I really hate this airline but am forced to fly back home with them.

20
Mar

Posted by Gatorjw


on 3/20/12 at 9:32AM

United Airlines SUCKS. This company has no idea what Customer service is. Exactly why I encourage all my family and friends to NOT fly with United. Southwest Airlines understand how to provide service. When I called your customer Service (UNITED) I was put on hold for an hour and a half. This time it says 24 minutes. This is ABSURD. YOU SIMPLY STINK AS AN AIRLINE. Your CEOand executive staff ALL need to be FIRED.

20
Mar

Posted by Anonymous


on 3/20/12 at 6:24AM

I HAVE BEEN TRYING FOR OVER A WEEK TO BOOK A TRIP TO ITALY, I HAVE BENN ON THE PHONE AT TIMES FOR OVER Q2 HOURS . THIS MORNING IAM HOLDING FOR APPRX 2 ANDL/2 HRS. I STILL ON ONE COMES ON. I GUESS CONT /UNITED DOES NOT WANT MY BUSINESS. I WILL NOW TRY A ADIFFERENT AIRLILNE AND WILL PROBABLY HET BETTER SERVICE

19
Mar

Posted by donna13pa


on 3/19/12 at 8:53AM

I so agree with everyone and the worst customer service in a company I have ever experienced. I my self will be transferring my frequent flyer miles and never using Continental/Unite again. A lady by the name of Ms Reman from the Houston Corporate office was terrible to me on the phone and when I ask for her boss's number REFUSED to give it to me. I am not dropping this at all and will continue to complain until someone listens and is NICE NICE NICE.

Donna

19
Mar

Posted by Hank


on 3/19/12 at 6:53AM

United Employee trying to call internal Employee Travel Desk
---------------------------------------------
March 15, 2012

Subject: Employee Travel Desk--or Beware the Ides of March

I am presently waiting my turn to talk to a travel representative in the Employee Travel Desk office. The recording says calls are taken in the order that they are received. I called at 950 this morning and it is now 400 pm so now I have been on hold for 6 hours and 10 minutes. That's right --6 hours and 10 minutes!!! I guess someone should be answering the phone anytime now. I really feel sorry for my fellow employees who called after 950 this morning--they may not get helped at all today. I guess you turn off the phones at 5pm and so we all will have to try again tomorrow if we can spend another day waiting to see if someone answers the phone.

Apparently some fellow employees must have some really troublesome and hard to deal with problems. Since I haven't been helped yet that means you have not assisted anyone who has called since 950 this morning. That would be okay I guess if you could help those who sent emails like me--but I haven't seen any responses to my emails either. I guess the time frame for answering an email is going to be counted in terms of days or weeks or months--since you cannot even answer a phone call in 6 hours and 10 minutes. I wonder what the staffing level, if any, comprises this so called Employee Travel Desk. Maybe it used to be called the Employee Travel "Help" Desk but the word "HELP" was taken out for obvious reasons.

I hope the actual customers that we have that buy tickets and things like that have an easier time getting someone on the phone if they need some help or they might just fly away to another airline. For an employee or retiree to fly away to another airline is a bit more difficult so it looks like for the most part we are stuck with the lack of service that we are experiencing.

It is now a little past 5 pm--over 7 hours on hold waiting my turn to speak with someone at the Employee Travel Desk.
You close at 5pm but the message keeps saying you are busy helping other customers and my call will be answered in the order that it was received. What a joke the Employee Travel Desk has turned out to be. This day was not a good day for Julius Caesar and it has not turned out to be a good day for me either. How about you Brutus?

I guess now my only hope is that you might possibly respond to one of my emails sometime before I die and it would be nice if someone could tell me why no one seems to be manning your phone system, but I won't hold my breath.

Viewing Continental Airlines customer service reviews 26 - 50 out of 430
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