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I was charged for a $79.00 seat when I booked reservations. I couldn't change my seat, so after 1 1/2 hours of waiting on the phone, a human finally answered and gave me a regular seat. She didn't bother cancelling the $79.00 overcharge. I want to talk to a human to get a credit & was told that I would have to send an email to get my credit. I am traveling next week and want to make sure that my regular seat is not cancelled. Since Continental has merged with United, customer service stinks!!! If things don't change, they will go out of business with all the bad service they are given. Continental used to be a good airlines and United was always terrible. Why not keep Continental's customer service instead of using United's bad service. I am disgusted!!!


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