AutoZone customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from AutoZone.

Jul

Posted by none

on 7/4/16 at 1:22PM

Hi I bought an alternator from the rio grande nj store well the man in the store sold me the wrong alternator I have a dodge durango and they take three kinds I told him all my info on the car well I get the one he sold come to fund out it was the wrong one and they told me it's brand new it's my battery so I bought a new one well the wrong alternator caused alot of problems now my brain to the car if fryed I think auto zone should fix my car it's there fault how would I know I bought a wrong alternator I trusted their work what should I do now I have my veiclce sitting and I have 4 kids so I can't afford to fix it

Jun

Posted by Anonymous

on 6/22/16 at 8:46AM

on 6-21-16 i visited auto zone located 6193 state rd. parma oh.got what i needed,standing in line to pay when a disgrunted customer got upset about waiting so long to be taken care of,step in front of me,i said excuse me but i was next,having said that in front of store personnel store employee.was i was totally ignored by counter person,so i waited for next to be taken care of when the other store personel took someone else who was not even at checkout till after me,felt very disrespected, put my merchancedise down and walked out.this is an on going problem at this location over couple of years now,first time i have complained,last time i will ever shop at any auto zone,get it together,i will share this info with anybody i talk to,very unprofessonal.Thank you for listening.

Jun

Posted by angry customer

on 6/21/16 at 2:56PM

my name is tony daniels after visiting two stores Lockport ill and Joliet ill and calling hector Santiago twice with no reply, ive been trying to get a refund on substandard rotors that I have purchased twice along with disc pads that ive replaced twice within 8 months. and to be told I can only get a gift card is unexceptable. I would like my hard earned cash back. look up my number and see how much I have spent at your stores. which I wont be dealing with autozone along with anyone I know or can talk to

Jun

Posted by vfoster

on 6/2/16 at 8:36AM

The Auto Zone store# 0232 in Germantown, TN still has not credited my debit card for a purchase I made and returned on the same day (May 16, 2016 and it is now June 2,2016) They sold me the wrong gas cap in the first place. Went to O'Reilly and found the right one and less expensive. I have been given the run around trying to get my credit. This customer service number on this site is no help.

May

Posted by Thomas

on 5/30/16 at 6:30PM

The most unprofesional service from a so called manager micheal. I witnessed an old man carry a battery in to be told by the said manager on labber day that he must set it on counter to get service. I was discussed by it. So i left and said would be a bad review by me. Lost my business at autozone. I paid more for the curtisy gladly. Ty autozone mngmnt for pointing me into better service.

May

Posted by Omar

on 5/27/16 at 8:01AM

Had a problem getting a refund at AutoZone on Freedom Boulevard and Watsonville California cause the fuel pressure gauge sensor installed in my truck ran much worse and was stalling out at stop signs and surging

I went to return it and they gave me the worst time about getting a refund and I still lost my 20% off coupon because it it had been used

This is unacceptable

I reinstalled the old one in the truck started running perfectly again

thank you

May

Posted by Anthony

on 5/26/16 at 3:37PM

I am beyond pissed at the ooltewah store and think they are incipient for the service I received on May 26th at 6:15. I own a business and for one make sure my customers are very well satisfied and taken care of. I need someone to contact asap about this and let me know what it is that you guys are going to do to make me happy about this issue

May

Posted by Anonymous

on 5/24/16 at 7:04AM

Good morning I am saddened by the customer service at the Donald hollowell store this is my community and I would like to use that location each time I visit I vow to never go again. But I really needed a break light so I said maybe they've got better but it was actually worse 2 employees in grey shirt 3 in red lady in grey shirt on the phone with a personal call talking very loud then went on break there were only three customers in store it took me about 10 minutes to be waited on another guy and red shirt went out I guess on his break. Finally got waited on I asked if the club could be put in for me she said okay still had a long wait. I feel with 6 employees they could have gotten the three of us taken care of then proceeded to do whatever it was they needed to do instead of holding the customer up they could have worked together and got the job done very disappointed I will not return to that store I'll just go up the street to advance where the customer service is much better that store has been horrible for years

May

Posted by Anonymous

on 5/23/16 at 6:29AM

AutoZone won't answer at Spfld. Mass. Parker 1st.

May

Posted by [email protected]

on 5/20/16 at 7:31PM

Greetings,I just received a tail pipe for my Ford F350. The delivery person left the item in the front yard, Not on the porch or behind a scrub. This of course is the delivery service, I know that. On the item ordered, both ends of the pipe are damaged due to the very little or NO "packing" on the pipe. I realize the shipping was free but MAKE AN EFFORT, PLEASE! I would like a replacement. This WILL effect my "autozone" shopping habits.

Stephen Sexton

May

Posted by Anonymous

on 5/18/16 at 9:51AM

bought a battery at the store in ripley Mississippi paid by debit card they debited my card twice for the same invoice, every time I go by the ones working there says that the manger will have to take care of that,but he is never there,this is been going on for a week now. I don't have time to set at the store and wait on him to come to work. never will do business there again.

Apr

Posted by Anonymous

on 4/24/16 at 5:43PM

AUTOZONE local 1099 Miami FL.
MAnager ANDRES:
The sales representative PABLO was attending to me very gentleman and polite,i bought to him a jump starter, and this item doesn't work, i return the item like 20 minutes after the purchase i bought to start a explorer for sell, i lost the sell of the explorer, the same manager of the store ANDRES come to us and TOLD TO (PABLO) Sales representative that I DON'T HAVE WARRANTY IN THAT STORE the MANAGER discriminate to me, he told the other customer service representative that for me i don't have warranty (ONLY FOR ME),
That is an abuse, discrimination, bad really bad customer service
never gonna buy again in AUTOZONE
noT would recommend this Store.
the other sales representative was a witness of this insult to me.

Apr

Posted by Anonymous

on 4/24/16 at 12:39PM

Store #2734, manager, Kin Wilson.
While waiting in line to pay for items along with three other customers the store manager (kin Wilson) left us standing there while he left the store to help the lady he was checking out.
As he left there was not a word to us who were in line, no, I'll be right back, no nothing. After complaining a store rep. Heard us.
I complained to him he ask me to tell Kin Wilson who was helping the customer out side. So I walked out of the store and talked to kin Wilson. His was response was, to bad, you saw me walk out of the store, you should of known I'd be back.
Terrible customer service.

Apr

Posted by Joe

on 4/22/16 at 2:14PM

ALTOONA, IOWA------ Phones being picked up and hung up upon calling to order a substantial amount of parts as usual..... Im a loyal autozoner and have been my entire life but the change is coming------ kids run the store, not men and reponsibile women!!!!!!!! Hymae is supervisor but spelled diffrent. Oh and by the way i hate to say it but this isnt the first time

Apr

Posted by Gstor

on 4/18/16 at 3:25PM

My name is Greg Davis, I am a regular customer of Auto Zone, I went to the store by my house #1205 at about 8:30 pm to get a hydraulic pump bUT the salesman directed me to a sale on much better unit a Duralast 5pc jack kit for $54.99, and he's the one that brought it to my attention so he sold me on it. Thing is when I got home I was charged $74.99 for the item, mind you I bought several items and the total just didnt click at the time. I finish by saying after several attempts to get this remedied I was finally put In touch with Commercial Manager Javier R. Who immediately took control of the situation, I've been with Publix since 1974 and as you know we are very successful because of our customer service. So in my opinion you need more conscientious young people like him. The answers below pertain to the original sales associate, not Javier.

Apr

Posted by Anonymous

on 4/15/16 at 6:23AM

April 13, 2016... I visited the Autozone store # 2966 to purchase a size 2 car cover. The store only had 1 auto cover size 2 in stock. The box was taped up as if it had been a returned item. The box also had a yellow recall sticker on it and a yellow sticker marked 24.99. When I went to the register to make the purchase, the cashier informed me the regular price is 49.99 but I'll get it for 24.99 (as marked). When she tried to ring in the order it wouldn't go thru, so she went to the store manager to discuss the issue. She came back after about 5 minutes to inform me the manager sends his apologies but the item is 49,99 and he'll give me a courtesy 10% discount. I asked to speak to the manager because the box is clearly marked 24.99. The manager (G. Diaz) came over to discuss with me and my husband and insisted the price on the shelf is 49.99 and he can only give us the 10% discount. Not only were we frustrated that he wouldn't honor the 24.99 price, he embarrassed us by making us seem like we are fools. He told us the 24.99 mark was a skew number. My husband and I have shopped in AutoZone for many many years and we are not stupid to think 24.99 is a skew number!! Basically, he was talking down to us and refused to make compromise on adjusting the price. I've worked in retail in the past, and the price marked on the item should be the price the customer will pay. If I didn't need the cover I would have walked out, however, it was an emergency that I required the car cover and I had to pay the 49.99 less 10%. This is an unacceptable situation that Autozone has had me to experience. I've also tried reaching out to the district manager and regional manager. Their phone numbers are posted on the door of the store, with no avail, I've been calling and leaving messages for both and received no responses!! This is extremely unprofessional and I will definitely find another auto store to shop.
I would appreciate a response from someone at headquarters to look into this situation and give me some sort of courtesy. In addition, I have pictures of the box that clearly indicates 24.99. Thank you.

Apr

Posted by greg

on 4/11/16 at 1:44PM

Well, lets see how to begin....I normally buy all my parts for our vehicles at AutoZone. They have always been helpful in the past.I went in to our local store in Chillicothe. As I wait in line the store manager puts someone else in front of me. I say nothing and again wait my second turn. I am there to buy rear brakes for my 2012 Chevy Silverado which desnt show in the system. OK. So I told him mine had hubs. I may have said brake pads or brake shoes, I dont remember for sure..anyways, he brought out pads and opened the box to show me and i stated mine didnt have pads..with his grunt I could tell he wasnt happy. So he got the shoes, and noticed I had a pair of needle point channel locks on the counter. He asked if that was for the emergency brake and i replied yes. He told me they make a tool for it. He showed me 2 tools one for taking springs off and some sort of a bar that i didnt understand how it would work. So I asked "thats for taking the emergency brake off?". I said for the springs I could use a pair of pliers to do the same thing. He mentioned something about the emergency brake not going back up into the housing....I declined and we headed to the counter. Again, he was a little unhappy and I could tell by his grunt again. Ok, the first few I'll give, but I was unhappy with his professionalism or lack thereof. I stopped and said " You know what, go ahead and keep the stuff, I can tell by your attitude that you guys dont give a sh!t whether you sell me anything or not so go ahead and keep it and I'll buy it somewhere else." His reply was , "there's the door". He said it twice and I replied I'm already heading that way. As I was leaving with a snide remark from him "he said you have a nice day..." Needless to say my day of purchasing from AutoZone are through. I have 4 vehicles and a motorcycle and they will always need parts and liquids. Thank Albert the store manager for me for his professionalism and attitude, NOT.

Apr

Posted by Todd

on 4/10/16 at 10:44AM

The manager at atuozone will not honor their lifetime warrenties. He keeps the return money himself. Ive never will deal with autozoneagain. I am the corparate manager for firemaster collision.when have a ongoing account with them i will disolve that immediately our company will no longer do business with AutoZone as well and that's a big account

Apr

Posted by [email protected]

on 4/5/16 at 2:36PM

I made a batery purchase with a 5 year warranty at E Chelten store and tried to return my old battery to find that the store clerk pulled up my information from the computer saying that I already returned it at another location. That was very untrue and I am unsatisfied with the service of this company and I do believe that someone falsified the return. This is something that I will share on Facebook because it doesn't make sense that the employees of a company are capable of steeLing from the customers this way. Not only am I cheated out of my funds for returning my old battery, but if something happens to my new battery that I just bought from you within the five years of the warranty I paid for, I can't return it. This is very bad business.
Sophia Garrison

Apr

Posted by Anonymous

on 4/4/16 at 6:39AM

Went to the Pocatello Store for wiper blades and air filter. The fellow at the counter asked if he could help me. I told him I needed wipers for my 2004 Yukon. As he opened the book, I said I also needed and air filter. He stopped, looked right at me and said "lets deal with these one at a time". He then told me what I needed for blades. He then asked what size engine I had and I told him I was not sure. The he said " Then I can't help you". I told him I would go somewhere they could. I felt really embarrased. I went down the street to Quest Auto and they helped me with no problem and were quite friendly. I only buy auto stuff a few times a year, but I won't be back to Autozone. This store could use some customer service tips.

Apr

Posted by Charles

on 4/1/16 at 8:03PM

On April 1st, I went to the auto zone in Laredo , Texas on the Zapata highway. I went to return a starter that I had bought about a year ago, with lifetime warranty. After they checked it , she Yolanda was her name denied me from getting a replacement, stating that the unit was still good. Her customer service was so bad that even the other customers in line said like WOW, whoever hires these individuals should send in dome mystery dhoppers or like an undercover BOSS to really out what customer service are providing
Do you honestly think I was going to hire a mechanic to remove the starter just for fun. The area store rep should go and have a talk with this lady Auto zone owner wannabee.
Avoid the auto zone in south Laredo. Service sucks.

Mar

Posted by Minister VA

on 3/28/16 at 7:08PM

Chili Ave. Store in Rochester NY need customer service sensitivity training immediately,especially the night staff. They sold me a caliper but have me the opposite side then I asked for. So when I returned it they tried not to accept it and was very ride, Until I politely refreshed the cashiers mind that he picked out the part and told me that it was the last one they had and he asked me again which side and I repeated "right passenger side and he still sold me the PART FOR THE LEFT SIDE. NO ONE NEVER APOLOGIZED OR TOOK HEED TO MY REQUEST TO SEE IF ANOTHER STORE HAD THE PART
I WILL NEVER SHOP THERE AGAIN AND WILL HAVE MY FAMILY & FREINDS & CHURCH BOYCOTT THEIR STORE FOR HORRIBLE CUSTOMER SERVICE!

Mar

Posted by Michael G. Kimberlin

on 3/17/16 at 11:23AM

I am very disappointed in how I was treated today by the assistant manager at store 3386. I called for availability for a transmission mount. I was asked if I would like to have the part held for me to just come in and pay. After standing at the register for some time I was finally attended too. I was told that my part was not pulled and for me to wait out of line. After waiting five min I called another company and was asking for availability and he heard and came over. The part was pulled but he was too lazy to go get it about five steps away. He claimed that this is standard procedure. Ignorant man, I have been purchasing parts from Autozone long before he was born. Unacceptable!

Mar

Posted by Anonymous

on 3/16/16 at 7:16AM

I purchased mpfi from the Murrells inlet sc store. The injectors leaks and still under warranty. I have the purchase receipt. The person working there can not find it in system and is pretty much calling me a liar .

Mar

Posted by Bruce Wideman

on 3/14/16 at 6:58AM

I purchased mpfi from Murrells inlet sc store . One of the injectors is leaking and still under warranty. I have purchase receipt but the system does not show it because it probably was not done correctly there . A man by the new of Paul has pretty much called me a liar . I need help getting the injectors covered by the warranty. My phone number is . The young man who did sale is not there anymore. He may have used area code. I have purchased a lot of parts from u folks . I need help with this please . No one calls me a lisr.

Viewing AutoZone customer service reviews 51 - 75 out of 308

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AutoZone customer service reviews

Jul

Posted by none

Jun

Posted by Anonymous

Jun

Posted by angry customer

Jun

Posted by vfoster

May

Posted by Thomas

May

Posted by Omar

May

Posted by Anthony

May

Posted by Anonymous

May

Posted by Anonymous

May

Posted by [email protected]

May

Posted by Anonymous

Apr

Posted by Anonymous

Apr

Posted by Anonymous

Apr

Posted by Joe

Apr

Posted by Gstor

Apr

Posted by Anonymous

Apr

Posted by greg

Apr

Posted by Todd

Apr

Posted by [email protected]

Apr

Posted by Anonymous

Apr

Posted by Charles

Mar

Posted by Minister VA

Mar

Posted by Michael G. Kimberlin

Mar

Posted by Anonymous

Mar

Posted by Bruce Wideman

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