Posted by Anonymous
Doesn't work in Canada... Nor do any of the numbers I've found.
Funny, that isn't it.
Alcatel customer service reviews
Read the reviews below to see the experience other people have had when dealing with customer service from Alcatel.
30
Jan
19
May
16
Jun
18
Sep
26
May
Posted by Anonymous
I have an Alcatel A30. It is HORRIBLE!!! NEVER purchase an Alctel phone. The new update takes over my apps and arranges them like it wants. Then on the clean up thing, it deleted all my photos not only on my phone but also from my facebook account. It won't let me uninstall the app although it says it was downloaded through google play. I DID NOT DOWNLOAD it and I don't like a company controlling my phone. I have only had it a few months, but I will trash it and buy a more reputable phone. I purchased it as an unlocked phone through Amazon. DON'T WASTE YOUR MONEY!!!
03
May
Posted by Sally
Ned a new phone from Alcarel. Got Alcatel Verso 1/15/18. Has not work well sent i got it. Have sent it back to company twice, last time 4/27/18, got it back 5/2/18 & it's doing the SAME THING!!! Alcatel Will Not give me another phone, wants to keep repairing this piece of Junk!!
Customer service is the worst.Will NOT let you talk to supervisor! At this time waiting on supervisor to call me back...we will see???
28
Feb
20
Feb
05
Feb
03
Feb
27
Jan
Posted by Jane
A couple of days ago I contacted Alcatel as my keyboard was missing from my phone. I have never had a customer service rep who was so rude and dismissive. I did get the problem resolved after he kept threatening to hang up on me. I like my phone, however, I will be looking to buy a new phone shortly. It makes me question whether I should get another Alcatel phone if its employees do not have respect for their customers.
16
Jan
20
Dec
19
Nov
Posted by Anonymous
their phone sucks, their service sucks their, helpfulness sukcs stay away from their product, don't honor their own manufacturer warranty when it comes to phone replacement since the phone has a manufacturing defect has been confirmed by sprint through whom I got this junk device through would not be dealing with sprint either because they provide alcatel device than give u a phone number to deal with a 3-rd party merchant instead of replacing the device and deal with their partner on their own!
19
Sep
04
May
Posted by ASERETA
I received my Alcatel phone through a free program in my area. My phone was stolen. I would like to cancel it so that I may receive a new one. I was told by the broker "Zips" they cannot help me. I need to contact you. Please respond asap as im borrowing a phone from a friend. Sincerely
Teresa Armstrong
02
Apr
23
Feb
19
Feb
Posted by Anonymous
I've recently so-called upgraded to the fierce four and I have to say this is the worse phone I've had from alcatel. If you had the memory capacity in the fierce two, I would switch back to it. My fierce four has recently started answering calls on its own and I have no way of stopping it. The volume on this phone is terrible. I am very disappointed in this phone and I have to say this is the last phone I will purchase from alcatel. Your product is getting worse by the day. Put more memory in the fierce two and I'll consider staying with alcatel but other than that, I am done with alcatel.
09
Jan
Posted by Slieghnu
From the beginning (when I purchased this phone)(New) this phone has been a problem. Having to restart daily in order to complete incoming and outgoing calls. Now without warning No sim card is displayed and No Phone is what I've got. Worst $100.00 bucks I've ever spent. Alcatel this phone SUCKS and being the only representing product I have from you I Must assume that you do too
02
Dec
20
Oct
Posted by garbage hole
The customer service is garbage. They leave a person on hold for 30 minutes or longer for every single call. They run you around in circles and do everything not to replace or fix my 7 month old phone that is not functioning.I had to buy another phone because I couldn't handle the runaround and hold times anymore. I spent hours for nothing. I hope your company fails miserably and all your future generations and all your DNA never has any fun again and you feel powerless and oppressed and crushed under the weight if your own bullcrap.
