Find the latest Airbnb news related to customer service below. We do our best to screen the news provided here for relevance and accuracy, but the links to articles found here are from 3rd parties so occassionally less pertinent materials get published. Please feel free to contact us to report other relevant articles, or to let us know of any material that should be removed.
... she has worked for wide range of consumer and B2B publications and companies in Europe and the USA, writing on topics ranging from marketing to travel to music to ultra-marathoning. She uses her writing, research and analytical skills to help ...
One week after the D.C. Council delayed a vote on similar legislation, the Prince George's County Council voted unanimously Tuesday to ban residents from renting out second homes on short-term platforms such as Airbnb. The Prince George's bill, which ...
Airbnb in the USA. The United States sits firmly in the top ten Airbnb destinations, and it's estimated that there are around 660,000 listings, with a 45% increase in bookings. New York, Orlando and Miami are all very sought after. Columbus and ...
FLAGSTAFF — Northern Arizona University says it recently discovered a student had rented out a dorm room on Airbnb. University spokeswoman Kim Ott said Friday the school contacted the vacation rental site and had the listing removed. She says the ...
Does the home-sharing website Airbnb feed a shortage of long-term rental housing? We look at the gig economy balance of small-business freedom and government oversight. Elena Weissmann/The Christian Science Monitor. Airbnb 'superhost' Sean ...
When you think of what makes a really swoon-worthy vacation rental, you might rattle off qualities like a great view, walkability, comfy bed, lounge-worthy porch (with hammock, preferably). And, while all those luxuries are great, data recently ...
Dave Carpenter was just about to start hosting travelers through Airbnb.com the last time Harley-Davidson staged a big anniversary celebration in Milwaukee. That was in 2013, and Carpenter since has been classified by Airbnb as a "super host." That ...
People all over Louisville are offering up their extra spaces — the third floor in our case, but also carriage houses/garage apartments, basement apartments, and spare rooms —on Airbnb as a way to make extra money. I help them with advice in this ...
Activate your digital access. Airbnb hosts get professional. play. CLOSE. Around Louisville, some Airbnb hosts are starting to invest in multiple properties. In 2017, they brought in more than $10 million in revenue. Kate Talerico, Louisville Courier ...
Ben Botkins and Sarah Mattingly are the owners of Parkside Bikes, with locations in the Highlands and NuLu. They have recently started managing 14 Airbnb units around their stores, and offer guests free bikes.
Louisville officials said Tuesday they will pursue changes to crack down on short-term rental hosts who aren't following local rules. The announcement comes months after city officials and Airbnb made a historic deal that allows the city to rake in ...
... Kjellberg helped bring costs down to zero so the company could compete with other telecommunication services who were more developed. They saved on costs by using the existing Internet to send voice calls and cutting out Customer Service altogether.
No matter how long you've been an Airbnb host, there's that moment of suspenseful dread when you get the ping: your recent guest has left you a review. Everything could have gone perfectly, but you know they could still have dashed all your dreams of ...
With more people booking accommodations in Wisconsin through Airbnb, the state took home more than three times more tax revenue than expected in the past year. The hospitality company and the state struck an agreement last year for the platform to ...
You could rent an apartment or a house, but if you want a truly memorable vacation, how about a castle? Or a treehouse? Or an actual covered wagon?! These are the most out-there Airbnbs you can rent right now, and while they aren't OTT luxury by any ...
With all the good that comes with an Airbnb, there's a downside many may overlook until trouble strikes — that is, we're talking about people's houses here. And you know what happens at houses? You name it: Air conditioning goes out. Heat goes out.
Airbnb was a good idea when it started, said Cessy Meacham, owner of Anytime Travel Solutions in Melbourne, Florida, but the long-term effects and the evolution of an innovation are sometimes hard to see at the outset. As a travel agent, Meacham will ...
One of the most satisfying parts of a vacation is the planning stage—from figuring out which restaurants you'll dine in to scouting the activities you'll do each day. And a great one-stop-shop for activity, we've found, is Airbnb Experiences, a crowd ...
This week a reader reached out to share his concerns about Airbnb and his wish for the “good old days.” While I can't reply to every person who's contacted me — I hear from a few with most columns, and many questions are far too detailed to address ...
When it comes to Airbnb, there's not much middle ground. People love it — or they hate it. And how they feel may depend in great part on whether they have a neighbor who's being an exemplary — or an irresponsible — host. Since launching this column ...
You're traveling to a new city and plan to stay in an Airbnb. What's your number one question? Let me guess: You want to know if the neighborhood is safe. It's a totally valid question, but do you know what else is true? Asking your host if it's a safe ...
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This is why I Airbnb. It's a golden Monday evening in Central Park in Old Louisville. I'm helping a woman in a flowing white dress climb onto the gazebo (a former wishing well) for photos. Suddenly, she's radiant. It's more than the setting sun ...
Every Airbnb host knows the feeling of suspense when you open the door to your property after check-out. What will you find? There's always that tiny fear that things will be seriously awry. And to be honest, at some point, that may be the case. But ...
A Customer Service rep named Mariah emailed De Jong saying “offline or cash payments are a violation of our Terms of Service and can result in removal from Airbnb.” She continued: “We don't allow reviews to be written/not written in exchange for refunds.
If something seems odd, contact the host and then, if necessary, call Airbnb's Customer Service line. Nick Shapiro, who oversees Airbnb's trust and risk management, said the company takes additional safety measures like performing background checks on ...
Staying at your own Airbnb before you have traveling guests may be a smart — and critical — move, but it may be just as valuable to stay a someone else's spot. If nothing else, it's a humbling experience bound to give you more empathy for your own ...
Furthering its sustainable tourism initiatives, Airbnb has released a new report tracking how traveler-spent dollars are allocated across different types of accommodations. The findings claim Airbnb listings can benefit local economies more than chain ...
The travel brand is collaborating with convenience establishments like 7/11 country-wide to ease the check-in process during Japan's current tourism influx. Rachel Gonzalez. 25 may 2018. Thanks to the 2020 Olympics taking place in Tokyo, Japan has ...
For all the big stuff that goes into running a successful Airbnb — good design, obsessive cleanliness, above and beyond Customer Service — some little things are just as crucial. Tips like these may seem tiny but can have a big impact on how ...
Founders: Nathan Blecharczyk, Brian Chesky (CEO), Joe Gebbia Launched: 2008. Headquarters: San Francisco Funding: $3.4 billion (PitchBook) Valuation: $31 billion (PitchBook) Key technologies: Artificial intelligence, machine learning. Disrupting ...
Srin Madipalli has traveled the world in his wheelchair. Now, as head of Airbnb's accessibility efforts, he wants to help many others do the same. Madipalli has spinal muscular atrophy, a rare disorder that affects nerve cells and causes muscles to ...
Airbnb has joined the ranks of brands in the industry that can generally fill a room whenever one of their executive comes along to speak. It's not at the level, such as that of Google, perhaps, where if it sneezes then the rest of the industry fears ...
It seems innocent enough. A potential guest writes and asks if there might be a little wiggle room in your price in your Airbnb rental. Maybe it's last-minute and they think you'll be happy to rent it at any price. Maybe there's an earnest story about ...
There are a lot of reasons not to accept dogs at your Airbnb. As someone who is an Airbnb superhost, I understand them all. But I am here to tell you that when you help dog-lovers travel with their entire family, they will love you for it. Many couples ...
Rialto police released bodycam footage Tuesday afternoon to defend their actions during an incident involving three black and one white guest leaving an Airbnb rental last month where the renters allege police overreacted when neighbors reported them ...
Booking an Airbnb rental may come with safety concerns you probably haven't considered, according to a new study. A survey published Monday in the journal Injury Prevention reveals that many Airbnb properties do not contain safety equipment including ...
So you're ready to take your first Airbnb booking and think you have done everything you need. You've shopped for the right linens, cleaned the place within an inch of its life, and stocked it with all the necessities you can imagine. But you may be ...
Knotel co-founder and CEO Amol Sarva has had a full life in tech. Apart from his current venture, Sarva is also the co-founder of Halo Neuroscience, Peek and Virgin Mobile USA – and those are just his better-known ventures. He founded his first firm ...
Airbnb's salvo last week against City Councilor Michelle Wu for her stance on short-term rentals surprised many. Even in the sharp-elbowed world of Boston politics, public attacks by an out-of-town company on a city councilor are rare. But it popped ...
Rachel Aretakis/Courier-Journal/USA TODAY Network. "We stumbled upon Dragon King's Daughter the very first time we came to Louisville, and we have returned (sometimes for multiple meals!) every time we've visited. They have a particular fusion of ...
The venture is the company's latest attempt to relieve overcrowded cities and boost sustainable travel by drawing tourists to smaller towns and villages. Kim Windyka. 3 may 2018. Airbnb's newest initiative, the Office of Healthy Tourism, was recently ...
Airbnb is out to conquer yet another corner of the travel market with the launch of a new tool for meeting and event planners. Airbnb for Events is the first concentrated maneuver from the platform to officially enter the event space – and one that ...
If Airbnb hosts had a theme song it might be Johnny Cash's iconic “I Walk The Line.” Take writing your perfect listing description. You've got to sell the place, after all, so it needs to sizzle. But if you leave out things like the three-year ...
It's time to start letting your house pay for itself, so you've set up your Airbnb listing and are ready to start watching the cash and good reviews roll in, right? Hold on. If you're new to this whole home rental thing, there are pitfalls lurking that ...
Airbnb brought in $3.5 million during the 2017 Kentucky Derby, and under a new agreement, the state and Louisville Metro are getting a piece of this year's total. It's been six months since the state began collecting a 6 percent sales tax and a 1 ...
Airbnb is asking select hosts to join a pilot program that removes guest fees from listings. In an email the company is sending to hosts obtained by PhocusWire, Airbnb says it's running the program to see if eliminating the fee increases bookings. The ...
Jack Greiner is a lawyer with the Graydon law firm in Cincinnati. He represents Enquirer Media in First Amendment and media issues. The City of Cincinnati is considering adopting legislation that would limit the ability of property owners to offer ...
After several hours of waiting for the Airbnb host or Airbnb Customer Service to provide us some direction, it was getting dark and cold out on the streets. So we opted to book a hotel property, Intercontinental, that would accept three persons in a room.
Heading to Churchill Downs for Kentucky Derby 2018? The time to plan, if you haven't already, is now. Here's the scoop on getting ready for the 144th Run for the Roses. Hotels. Derby weekend is non-stop fun and excitement, but you will need to get some ...
