Abercrombie & Fitch customer service

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General Customer Service

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Phone: 866-681-3115

User Reviews

19
Apr

Posted by Anonymous


on 4/19/18 at 1:55PM

At your store in the santa anita shopping center, Arcadia Ca you have a poster of a young lady wearing a black and white stripe bikini bottom. She is posed / sitting in a very distasteful manner. I spoke with the manager of the store , Rachel and she said they have no say in what is sent to them to put up in the window.
I find the poster very disrespectful to women, especially young women, and ask that you remove the poster.

01
Jan

Posted by Online Shopping Watch Group


on 1/1/18 at 12:48PM

They steal money. Refunds are do not come or take to long to arrive on credit or debit cards. Worst customer service we have ever seen. Bottom line is do not spend your money with them!

22
Oct

Posted by Anonymous


on 10/22/17 at 7:13PM

Hi
My name is Angela
I purchased 10 T-shirts from your store some time ago.
Unfortunately the T-shirts started to show signs of wear and tear very quickly.
I contacted customer service online: they couldn't help me to fix the problem.
I went to the A&F in Deer Park, NY. The manager there Madison Gervasi helped me.
Not only she exchanged the T-shirts. She made me feel at ease by saying to come back to the store if there is a further problem.
Because of people like Madison Gervasi I feel comfortable coming back to A&F as I see that their employees are standing by their product quality.
Thanks a lot Madison!
I feel that Mrs. Gervasi has to be distinguished for her professionalism and exceptional customer service as expected from A&F.
Thanks
Angela

14
Apr

Posted by TxGem


on 4/14/16 at 5:06PM

I called Customer service and spoke with Shady ( i know her name is weird, Shady, like in Shady person) anyway, I had a great experience on asking her about my order. She was polite but not enthusiastic. I received an email stating that one of my items was on backorder and then I received another email stating my order was canceled. I called to ask was my entire order canceled or just that item. She replied that the emails are not very detailed, they are very generic. I agree! As much money as their clothes cost, they should upgrade there emails and customer service should sound like they love working for Abercrombie & Fitch. Show a bit more interest. Overall I didnt wait but 1 minute, conversation was cordial.

24
Feb

Posted by Anonymous


on 2/24/15 at 2:36PM

I purchased four items online. The quality as usual, is excellent.

One item was a sweater which I loved. This sweater, however, is defective and should not have passed quality control. The measurements of the body are correct but the sleeves are so narrow not even a skinny 12-year old could could get her arm in the whole. The sleeves are extremely and un proportionally narrow.

I am a senior in poor health and almost house-bound. I live alone. I just called customer assistance. The first agent hang up on me as soon as he found out I was not placing an order. When I called again, another agent said I could not talk to anybody else to solve this problem. He also told me I could not return it or exchange it without taking electronic pictures, emailing them. I do not own a smart phone and, like many seniors believe in talking to humans that can understand and at least try to solve a problem. He did not give me any options which, he said, is company policy.

I have ordered online, which is was hard enough to me to learn, from many excellent companies which dedicate more time and put more effort to accommodate seniors and respect their inability to catch up with computer-savy generation. We still believe in honesty, courtesy and respect.

We are the forgotten generation for many, until they remember we have children and grandchildren whom we want to spend money on and spoil in the old fashioned way.

I am sorry your company has left a whole generation behind and have failed to train your employees to respect and help us

I do not think I will be placing further orders with you.s

Sincerely,
B. Cuadra

View all 302 Abercrombie & Fitch customer service reviews »
Customer Service Ratings

Based on 454 votes.

4.0

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Abercrombie & Fitch customer service news
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