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Dear Customer Service,

I purchased a pair of sneakers at your Retail store near Siam Paragon 3
months ago. I paid the equivalent of $150 usd for the shoes. Within about 2
weeks I noticed the soul was separating from the core of the shoe. As I live
in Cambodia it was another month before I went back to Bangkok. Within
hours of my arrival I went back to the North Face outlet. I no longer had my
receipt but the staff offered to GLUE the sole back onto the shoe. I got
the impression even had I the receipt they would not have replaced the shoe.
I accepted this reluctantly as my only choice.

Needless to say, 3 weeks later the glue no longer worked and the soul is
separating again. Essentially I have a $150 usd pair of North Face shoes
that have been sub-standard since the 1st month I bought them.

I have attached photos of my shoe to show the model and the damage.

As I am going back to Bangkok in 3 weeks is there not a way to have this one
shoe replaced? Its bad enough the shoes are nearly $40 more in Thailand
than the USA, but to have the quality fail and then inly be offered some
glue is a real disappointment. I planned on these shoes being capable of
holding their quality for a year or more. In the United States it would be
unheard of not to have the shoe replaced without question. Re-gluing will
not be an option.

I see the North Face guarantee would cover this but I live in Cambodia and
am not about to mail my shoe to California. Here is the store that I made
the purchase.

Thailand
Siam Discovery
3/F No. 319 Siam Discovery Center,
979 Rama I Road,
Pathumwan, Bangkok
662-658-0322



Thank you for your time,


Dana


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