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I ordered a pair of Dansko season platform sandal in dark brown that is defective. One shoe has a noticeably lighter spot than the shoe color that appears to be a threading snag or defect. In the box there is a shipping label that is labelled DSW charge send. I don't understand why I should have to pay for a return when the one of the shoes is defective and I'd like an exchange. I can't reach a human on the customer service line so I am very frustrated at this point. THere are no DSW's in the metro area that have this shoe so now what do I do?

Thank you,
Kalynne

[email protected]


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