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WORST CUSTOMER NON_SERVICE - You will sit on hold for hours - just NO RESPONSE - My spotting scope was broken out of the box and when you file online for warranty repair they ask for a SKU Number - except there is no number on my scope and I dont have the box - THEY CALL IT A NO HASSLE WARRANTY - LIFETIME!!!! They say you dotn need a special receipt of papers etc - except u need a SKU number that doesn't exist and wont answer the phone - I guess this means my life is over


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