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I called Ryobi Customer Service, on 7-12-2019, 1-800-860-4050 around 2-3pm, PDT. I was on hold for slightly over 30 minutes, Probably not the best time to call, could have been shorter but the results were well worth the wait! Unfortunately, I can't recall the man's name. I recently purchased two Ryobi Cordless 40V tools, one hedge trimmer model RY40602 and one Head Unit RY40006 with String Attachment RY15523A, both products came with battery and charger. My call was to clear up my confusion as to which charger came with which tool as I had opened them close together on the floor, even though I had read they were interchangeable. I would then go online to register them.

This man cleared up all my confusion and questions with very detailed answers and went further with many extra suggestions about the batteries/chargers and their use and long term storage when necessary. He even offered to register my Ryobi products over the phone. We went thru the registration process.



I can't express what a great experience I had talking to this customer service person. He was way and beyond what I have experienced with other companies customer service employees. He was simply outstanding in his knowledge and assistance. What a super reflection on Ryobi products along with the excellent experience I had when buying them at Home Depot, Issaquah, WA.



Please thank him again. He is the epitome of the prefect customer service person.


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