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On 5/22/18 I purchased a Bernina Model 5 Series Embroidery Machine. As of today, I have yet to complete one embroidery project. From the very beginning I have had problems with the machine. The first time I took the machine in for a demonstration the machine did not work properly. The machine has been at the dealers more than in my home. The following are some of the problems:
1. I've gone through 6-8 needles as they have broken in the middle of a design.
2. The light doesn't always come on. I have to reset it nearly every time I turn it on.
3. The stitching is not uniform. Some letters are fine & then some are loose.
4. After stitching 5 or 6 stitches the machine stops & tells me to cut the thread.
5. The bobbin indicator shows that my bobbin is low when in fact it isn't.
6. The spacing is not uniform between letters.
7. Machine will be stitching letters and part way through it stops, the needle moves up &
bastes a one inch square.
8. In the middle of stitching the bobbin gets thread wrapped around the bottom & gets jammed.
9. Unable to use mega hoop all the time.

The machine has done some of these things while the dealer is using the machine. I have taken it back several times. The dealer has even taken a video of what the machine is doing & sent to Bernina. The machine was sent back by the dealer in September to you to try to fix the problems. I have yet to hear from Bernina or the dealer as to the status of my machine.

I feel that at this point, I am either due a new machine or a full refund. If I knew I was going to have this many problems and lack of service that I would never have purchased a Bernina and will not recommend it to anyone else.

I would appreciate your response to this problem in a timely manner.

Sherri Murawski
661-948-5262
[email protected]

Model 5 Series Embroidery Machine
Serial # 60874106
Purchase date 5/22/18


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