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I recently tried to exchange a defective Rocketfish cable from my local store. Although the original product label was in tact, I was unable to verify the purchase date. The customer service associate would not honor my request for an exchange because I could not verify the date of purchase. The decision is contrary to providing customer service on a defective item. I like to shop in Best Buy because you have provided good customer service in the past and you are local. Please let me know if there is anything you can do to help me.


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