Flag Brother International Customer Service Review

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Brother has THE worst -customer service. I was seeking assistance for instructions on how to set up wireless service for my Multi-Function Brother product model MFC-J450DW. After a 40 minute wait, the service technician admonished me because their system connected me to them (the hardware department) after I stated the correct model number. He offered to transfer to the correct department, and to a supervisor after I indicated to him -he may ...want to advise his supervisor: their customers are required hold for 40+ minute only to be informed their system routes customers to wrong departments. He indicated I would have to wait additional time to be connected to the right dept. After an additional hour wait, the technician was far more polite than the 1st, but ultimately after 2.5 hours on the phone, most it waiting for "Customer Service" he informed I would need to be contacted the next next day by support services located in the Philippines.. In summary, their customer support and service is just awful, plain and simple. If you are looking for an all in one printer/Fax/ copy/scan device, I would strongly recommend you choose another company altogether.


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