Flag Dick's Sporting Goods Customer Service Review

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My best friend Raymond came to the Avon, IN store location to buy a new set of clubs including woods, hybrids, irons, and putter. We asked for help and no one was around. Finally I noticed a girl on the computer and asked if she could help us and she replied "what do you want". A guy finally came back and knew we were waiting for help and went in to the office. Finally the girl on the computer yelled his name and he came out. We were asking him what he recommended and he just walked by the clubs and kept saying, " these are good, these are good. ". We asked if he had any left handed clubs. He just said no, so we just left and went to the Dicks in Plainfield, IN. We get to the golf area and once again there wasn't anyone to help us. We pushed a button on the desk to get help. Ten minutes later this guy Jack came in. We told him about the issues we dealt with from the other Dicks. He said, " they justt get people to buy clubs without fitting them and said how bad that was," so we talk to Jack and he talks about the taylormade and Callaway sets. My best friend chose the Taylormade irons. By that time two other people came into the golf area. Jack kept talking about this Callaway driver he has and is so great. So he has my best friend hit a few balls. He noticed other people needed help and he kept rushing us and never offered for my friend to try the SLDR. He kept trying to give my friend right clubs after four times of us telling him he was a lefty. Finally my friend was looking at putters and Jack was rushing and my friend even told him to slow down. My friend liked the putter I have but wanted to try it and they didn't have a lefty so Jack said he could order one. He kept pushing my friend to get a credit card three times and my friend kept saying no. Jack showed a receipt and told us to take the survey and tell them how good he was. So finally we leave and we should have left happy bc he got new clubs but he we were so frustrated for how we were treated. Oh I forgot after Jack told us how bad the Avon store was bc they didn't fit their clubs before selling them, but he ended up doing the same thing. As we were riding in the car home my friend said look at the receipt and see if he ordered a lefty putter. Sure enough he ordered a righty. So I called and spoke with Jack for what he did bc he wash rushing us and he said he would fix it in the computer. So my friend gets his putter and it's right handed and he called Jack who said he couldn't change it in the computer. He should have called my friend and told him. So Jack orders a lefty. So my friend gets the correct putter and bc of the mistake my friend had to call customer service and got the run around for trying to send back the putter he got as a mistake. Needless to say you better get Jack help or tell him not to be pushy especially as expensive the clubs were and he only let my friend use one driver. We are both fed up and are going to use a reputable online store to get our clubs, grips, grinds, etc. we have also run into several individuals who have had similar issues. We are done with Dicks. I wish Galyans didn't go out of business.


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