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my name is Gabriel kamal . alexandria egypt ... bad customer service ...i had the ac unit since 13 th of april 2013 which is 1.5 horse power only cooling without plasma . i had a problem that it stopped working since 2 weeks and i called the hot number of el- araby (19319).. after about 5 days a technitian talked to me on the phone telling that he will come to change the motor of the internal unit and this was the first visit and he came and changed the internal unit motor and yet the device didnt work ... so he told me that a main board in the device is needed to be changed so after a couple of days he came back with another unit (after missing a date he gave me) and after he changed the board the ac didnt work too ... so he phoned his engeneer and then he told me that the motor that was put isnt working and we need another one that will take a week to come from cairo ... i talked to the customer service hot number back and told them about the problem and after 2 days i had a phone call asking me about the time they can come to fix it ... and it was prepared to be today 1 st of september 2014 at 2 pm and after waiting long he didnt come so i talked to them by phone and they told me that he will come at 8 pm and its now 9 pm and nothing happened .... and my ac is still not working ... so i m raising this ticket for u to help me in this mess .... we love sharp products ... i have another device in my clinic ... so pls dont let bad customer servic destroy this .... thank u


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