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The NY Times call center in Davenport, Iowa, which handles digital subscriptions and subscriptions to the crossword puzzles, is apparently pretty screwed up.

I spent 2 hours early this morning (2/13/2014) trying to straighten out their mess. In the end, my bank was able to reverse their latest charge which was incorrect.

I waited on the phone nearly a half hour before a human being at their call center took the call.


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