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Duke sucks. My account was charged almost $500 I was paying 200 when I called them they said that it should been able to be credited back to my account when it was pending. I was told that I had to wait until it was processed. I was supposed to get a refund check in the mail that was mailed on January 8 . It is now the 22nd and I have not received my money. I called today and they told me that the earliest that they can send a new check out is February 8, so call back then. If I don't pay my bill my service will be cut off, but I have to wait over a month for my money. This is the worst customer service I have ever experienced.


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